Find Hotel with a Concierge in Playa del Carmen

"The staff was simply amazing, so friendly, and always helpful. Made our stay amazing. Only some simply complaints; music around the pools (on almost all the day time 9:00-6:00pm) asked them to turn it down, but did not comply. Many other guests found it rather annoying as well. Also the power went out two nights over our 4 night stay and then was off for around 5 hours (the worst part was no A/C and no-one was able to ever explain what was going on and how long it would last. SImply updating the guests would have gone a long way. Other than that an amazing time was had by the six of us at your beautiful resort. "

"Amazing"

"The Occidental at Xcaret was amazing! The pictures don't do it justice. Service across the entire resort was fantastic! Special thanks to Jorge Leon at Pacos Tacos! We will definitely be back soon!"

"Every staff member we encountered were friendly and helpful."

"It is a wonderfull plage to relax !!!"

"Overall a great experience. Loved the pool and entry from room. Staff was great and very clean. Breakfast was the best meal."

"We found a cockroach in our room on one of the days during our stay. Other than that, everything else was perfect."

"Very nice garden and rooftop pool "

"I Loved the staff, food was great (and im picky). Staff was super nice with great customer service! It was safe, you must go in with your bracelet, I went on a solo trip as a young female and felt safe inside the property. I wish they just had more of their native food. I like international food but I thought I would eat more tacos and mexican food. But I will definitely go back. "