Find Historic Hotels in Playa del Carmen

"Service "

"They were really good people. The staff was very attentive. We cant wait to go back."

"It was absolutely beautiful however the bed was always very wet."

"Second time there and the only down side was that the bar on the rooftop was closed. But would definitly recommed."

"Best place in Cancun we ever stayed. Room, food and staff Gabriella at the Expedia front desk is like a saint, helped me twice. She is soooo awesome. Will come next time. "

"The resort - The staff was very nice. There were many pool areas to choose from, (louder with music and activities, and also quieter ones.) Plenty of easy to access bars, and a great buffet! A head's up- the "water park" (which is really just a few slides) and kid area are not included, and are geared to kids under about age 8. I'm glad we didn't pay for it! Due to the moist climate, many rooms smell terribly of mold, and are in need of vents! We traveled with our 7 and 9 year olds. Expedia - While I booked aa all inclusive package for two adults, and 2 children, ages 7 and 9, when we got to the resort, the hotel had "two babies" registered, so they charged us additional for our two kids! I could not call Expedia from Mexico, and wasted 2 hours in the lobby fighting with the hotel, finally chatting with an Expedia rep through the app. We finally just paid it so that we could start our vacation. In addition, Expedia advertised that our room had a "twin sofa bed", but it did not. Our first room had a small loveseat. We changed rooms twice, and ended up in a room with a weird twin sofa that the mattress unfolded but slanted onto the floor, & wasn't propped up at all. So the 4 of us pushed the 2 double beds together and slept together. We also did not receive the VIP welcome drinks or "gift" in the room. After returning home & fighting to speak to a supervisor, he refunded the extra charge for the 2 kids, as it was Expedia's fault. I appreciated that! We'd stay here again!"

"Great place for Families. Rooms were very clean and the staff was awesome! We felt very safe at this Resort! "

"Secrets Maroma has to be the best all-inclusive we have been to. We have stayed at other inclusive like the Hyatt turquoise tower and the Dream all-inclusive in Cancun. Those two mentioned resorts do not even compare to the Secrets Maroma. I will be honest, I am particular and have no shame in calling a resort out. This place gave me no issues. * The food was very delicious, I am a bit of a snob when it comes to food but this place had me finishing all of my dishes at multiple restaurants. This is shocking for an all-inclusive, how many times have you paid a few grand to get bland food at the resort? You will not have that issue here at Secrets. Not to mention that the staff are 10/10, super kind, and very attentive. * The shared pool was nice they have 2 big pools that are beachfront. We had our private pool that came with the room we booked. * The beach was perfect; it was one of the best beaches I have been to. I have been all around the world, and this beach is one of the best: clean soft sand and clear ocean water. * The room is soundproof, I have sensitive hearing. I slept very well here. The beds are soft and the room is well-circulated giving you clean fresh air. * Safety is top-notch here. You need to pass 2-3 gates to even be able to enter the property. you're surrounded by thick vegetation so bypassing security is not easy. * Getting kind of lazy right now. My review will not do any justice you gotta just book and check it out for yourself. "

"Place was great. My kids loved it. The food was ok. But it’s an all inclusive so you kind of expect that "