Hotel with a Concierge in Mexico from SAR 501

"It was a good experience. Definitely would go back. "

"Good spot to relax and be quiet. Food is average."

"Family property exterior was not well maintained Needs touch up paint and staining wood pergolas. We paid for concierge service and it definitely was not worth ir. Check in was very slow. Correspondence before and during was poor. Had to get up at 5;00 to reserve lounge chairs in the shade by children’s pool. Good was very good. The kids slides pool was way too deep and dangerous for young kids. Also it was very very cold. Picked this property for the slides but spent about an hour there out...

"This was our 2nd stay at an excellence resort. We stayed at Riviera Cancun prior. They look and feel almost the same. The big difference was seating and staffing. Multiple times we had to wait to be seated for food because the place was full or there wasn't enough to staff to open other restaurants. One day only 1 sit down restaurant was open for lunch. Service was hit or miss once you were seated. Going to the beach was difficult, we never did find an open place to lounge under the trees....

"Beautiful resort. Very relaxing and inviting. Would recommend it. BUT I was disappointed with the service on the platinum beach area. Servers stood at the bar almost all day and talked. They rarely brought drinks. I got three drinks myself for my wife and I while they watched as I walked up and brought them back myself over the period of an hour and a half. At the sports bar I ordered food because they were the only option at the time because of the schedules. After 45 minutes my...

"Amazing!!!"

"Good place"

"Very Family Friendly, grest place good poolside entertainment great staff just an overall great resort."