Find Waterpark Hotels in Playa del Carmen

"Excellent service "

"This hotel is very well run and very professional.Everyone from the gardeners to the managers were friendly and so helpful. Thank you"

"Beachfront suite was amazing! Staff was incredible. Ade at Brasas was the best! We had him as our server twice. "

"Great Experience at Ocean Riviera Paradise We had a great stay at Ocean Riviera Paradise! From the moment we arrived, the staff made us feel welcome with their friendly and attentive service. The entertainment team stood out—they kept the energy high and ensured everyone was having fun with the wide range of activities offered throughout the day. Our butler Manuel was very helpful. He took care of our dinner reservations and regularly checked in to make sure we were having the best experience possible. Dining at the resort was a highlight. With multiple restaurants to choose from, there was something for everyone. The buffet had a variety of options throughout the day. The steakhouse was a standout—not only was the food delicious, but the staff also surprised me by singing for my birthday! The Italian restaurant had great food and service, Route 66 was perfect for late-night snacks and it’s open until 6 a.m., which is perfect after a night out at the club. Another favorite was the Privilege Lounge, where Don Alfredo made sure we felt welcome every time with top-notch service. The shuttle service around the resort was convenient, though extending service until at least midnight would be helpful, especially for guests returning from late-night spots to the Privilege or Eden sections. One area where the hotel could improve is the bar service. Across all bars—there were consisten waits for drinks. Overall, Ocean Riviera Paradise delivered a fun and relaxing vacation! "

"Big resort with lots going on. Very friendly staff. Buffet was solid with lots of options. Great sports bar & fun disco. "