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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
Lobby
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes
City view from property
Suite Coastal Ocean (Beach House) | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking available
  • Bar
The current price is SAR 394
SAR 717 total
includes taxes & fees
8 Apr - 9 Apr

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for 1 King Bed Accessible Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible Pool View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed Partial Ocean View (Beach House)

1 King Bed Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View (Beach House)

Suite Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds (Downtown House)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Accessible (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Accessible with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible with Balcony (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Terrace/patio

Suite Coastal Ocean (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

1 King Bed Partial Oceanfront (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Grand Hyatt Playa Del Carmen Resort

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
8.6 out of 10, Excellent, (1017)
The price is SAR 729
SAR 1,052 total
includes taxes & fees
9 Apr - 10 Apr
Grand Hyatt Playa Del Carmen Resort

About the neighborhood

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Central Square - 6 min walk - 0.5 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury eco-certified hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar, and a free grocery shopping service. This hotel is a great place to bask in the sun with a white sand beach and sun loungers. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a shopping mall on site.
Other perks include:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Continental breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a porter/bellhop, and a 24-hour front desk
  • Beach towels, smoke-free premises, and 1 meeting room
  • Guest reviews give top marks for the helpful staff
Room features
All 119 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–noon: USD 20-30 for adults and USD 15-20 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Free bicycle rentals
  • Lifeguards on site
  • Shopping mall
  • Shopping

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 45
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 37.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 20 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool?

Yes, this property has 2 outdoor pools.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet.

How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Valet parking is available for USD 15 per night.

What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located?

Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping center, just steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aboya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Stayed 4 nights in Feb 2025

10/10 Excellent

Kalib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.
Stayed 2 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and well Located in the center of Playa Del Carmen.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente
Stayed 3 nights in Feb 2025

6/10 Okay

Calvin

Disliked: Staff & service, amenities
Close proximity to restaurants and night life
Stayed 6 nights in Dec 2024

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, property conditions & facilities
Location was in the middle of shops, beaches, locals, and minutes away from a Walmart. Customers service was amazing. Perfect stay for a married couple
Stayed 6 nights in Jan 2025

10/10 Excellent

Mary

Everything!
Stayed 3 nights in Feb 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located off 5th and conveniently located within walking distance to almost anywhere you want to go. The staff is amazing, Alfie at the front desk was polite, informative, and always pleasant. My room was spotless, well maintained daily, and very comfortable linens and bed. Only minor inconvenience was when I was first trying to locate the hotel on foot, google maps wants to send you to the downtown house and not the beach house, so I walked around until I found someone who was able to give me better directions. Definitely will stay there the next time I’m in Playa!
Stayed 3 nights in Feb 2025

8/10 Good

Breanna

Liked: Cleanliness, staff & service, amenities
Beautiful property and excellent location. Staff were wonderful! Only thing keeping this from being a perfect hotel was that it was badly in need of maintenance. Pool was missing tiles, only had 3 umbrellas and most of the chairs needed replacing. For a Hyatt, they have enough money to invest to keep this amazing property looking great! The rooms were in better condition than the rooftop and pool but needed more pillows. Still highly recommend staying here but Hyatt must invest in maintenance!!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People that work at both adult only building on 5th Ave and at the Beach House are very helpful and accommodating. There was a miscommunication when I booked via Expedia, and my daughter and I found ourselves at the adult only building, arriving late at night. Staff were able to send us to the family building right away. Food is great at adult only building (we had a late supper upon arrival, very yummy). At the Beach House: breakfast is amazing, dinner did not impress - too fancy and different. Very big, clean, modern rooms. Lots of bottled water provided, excellent bathrooms. It can be noisy until about midnight as surrounding hotels party, but that's true for every hotel close to 5th avenue. Hotel beach is small but nice, and we walked a couple of minutes to public beach nearby, where entrance to the water is more even, with fewer rocks. Loved our stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

Areli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and location close to everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, habitaciones amplias y cómodas. El único inconveniente es que tienes que llegar caminando y en nuestro baño habia un fuerte olor a silicon al parecer repararon algo antes de nuestra llegada. Pero sin duda volvería a hospedarne en esta propiedad
Stayed 1 night in Mar 2025

10/10 Excellent

Juventino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho está en este hotel .. a pasos de la 5 avenida buenos restaurantes y amables
Stayed 4 nights in Feb 2025

2/10 Terrible

darryl

Disliked: Staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Lucia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Slobodan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

jose

Liked: Amenities, property conditions & facilities
Muy bien
Stayed 5 nights in Jan 2025

10/10 Excellent

Katya Soto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaron su habitaciones y confort .
Stayed 2 nights in Jan 2025

8/10 Good

Diana

Stayed 7 nights in Jan 2025