Find Hotel with a Concierge in Playacar

"Great meeting new friends and old"

"I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️"

"Our family vacation to Playacar Palace was incredible! We had such an amazing time and the staff went above and beyond! The facility was amazing, the staff were wonderful, the food and drinks were extremely high quality, we were super impressed! This was our first time at a Palace Resort and we are now looking into booking at another Palace Resort because of our experience. We LOVED this resort so much!! Can't wait to go back!!"

"This was our 4th vacation at a Riu Palace, first one at this particular resort (Playa del Carmen)..we stay with them because the people, service, dining and resort are always fabulous the only slight negative on this trip was that due to the continued very hot weather, the swimming pools water was warmer than what i prefer...still swam them every day as well as the ocean"

"Great resort"

"Excellent service! Beautiful surroundings will definitely visit again "

"Servicio excelente!! Hotel muy bonito!"

"We loved our sisters’ trip to Royal Hideaway. Staff on the whole was very helpful. Beach was great first two days then the wind picked up and in spite of every effort on the part of the hotel, seaweed kept coming in on big waves. We were made very comfortable at the pool area. Shout out to Roberto, Exal and Raul. Dining options were pretty good though later seatings are pressured to leave due to closed kitchens. Carlo at Spices was amazing. Swiss trained and a pro. Lunch not at all inspiring, I wish the grill was out there every day. David, our unit concierge was very helpful and Perla our room housekeeper was amazing. Nespresso machine in room perfect. Btw, the room was very adequate, yes a bit dated but well spread out with a generous balcony/porch and big bathroom with 2 sinks and separate spaces. My sister had a great time with tennis instruction and gym was great for me. We are coming back next year…small, chill and very safe resort. Waaay better than the last 2 resorts we were at close by. Highly recommend!"

"Everything was pretty good, just we had some issues with water and electricity in our room "