Hotel with a Concierge in Quintana Roo from SAR 943

"Overall great time and experience with the family. Staff at the beach bunch are fabulous! Wilfredo and Bryan at the buffet are amazing. The only team that needs improvement is the luggage team. Luggage team are below average and not at par with the rest of the hotel. "

"Beautiful property, well maintained, beautiful rooms, top notch service, drinks and food were great also "

"Love this places will visit again "

"Staff was wonderful, great customer service, they really want to make you feel welcome and it shows from the moment you enter the property with the guys welcoming you when you get out the taxi, front desk personnel, the lobby area, elevators, gardens, restaurants, beaches, halls were always clean, if it rained that area was immediately being cleaned, the only thing I noticed was inconsistency with working electrical escalators, I only saw both escalators working once. ( It's the first impression you get from the hotel when you arrive from a long flight, even though the staff is ready to assist you, the hotel as a building and maintenance should look ready also...it's a small thing but I think it's an important one). At the Buffet restaurant Edgar was amazing, he remembered what we liked to drink from the first time! I mean, he's assisting so many guests all day long and he treats you and welcomes you in such pleasant way first thing in the morning until 11:00 pm at night as if he wasn't tired, with a smile in his face, he's just great. Concepcion did a great job cleaning our room also, we met her for a second but she was sweet and smiley face. Henry at the front desk was very helpful moving us to a different room, we for some reason didnt care for our first room, we prefered the Moon Tower, it seemed more open and lighter somehow and he was able to find us a room we liked much better. We appreciated all the staff and can't wait to see you again!"

"Our stay at RIU Palace Las Americas was fantastic! Our room was spacious and was well maintained. The food and drinks were excellent with a great diversity of options! The beach and patio areas were beautiful! After all that, the most outstanding feature of this resort was definitely the people! Every staff made a point to smile and greet us at every opportunity. We never had to wait to be served at any restaurant, lounge or even on the beach! We especially enjoyed going to the lounge each evening before dinner for live piano music! We want to celebrate the service provided by Andrea for the friendly check in service, Enrique serving us in the beach area, Paula providing great service in the Piano Lounge and Manager Thomas at the Black and White Steakhouse for insuring our anniversary dinner was an occasion to be remembered! We were highly impressed and would recommend for a relaxing, hassle free vacation. "

"N/a"

"I really loved and enjoyed my time here. I had an amazing vacation "

"Great place "

"Very good property "