Find Family Hotels in Puerto Aventuras

"Our family of four had a wonderful 8-day stay this month at Dreams Puerto Aventuras. Every staff member we interacted with was warm, friendly, and helpful. Our rooms were spacious and clean, there were several restaurant options (no reservations required), and a beautiful beach area. The pools were also clean and well maintained. Outside the property is a marina with multiple restaurants and shops, all within walking distance, and we felt safe walking through the entire area with our children. The only caveat I would give to prospective guests is this (and this is no fault of the Dreams staff, just something to be aware of): we were offered an option to tour another Hyatt resort in the area - in exchange, we were told we would get breakfast at the other resort, a tour of Tulum afterwards, and two tickets to Xel-Ha to use another day. Dreams staff did tell us "they'll try to sell you something," so we thought we had an idea of what we were walking into. We figured we could handle sitting through a high-pressure sales pitch in order to get a couple of tickets and save $300. This was the first time we'd ever done something like this so maybe this is the norm, but it was wild and so, so uncomfortable. I'm limited in characters here, so I'll summarize by saying it wasn't the 90min tour we were told we were taking - it took us 3 1/2 HOURS to get away from the Hyatt Vacation Club sales staff and get them to agree to let us leave. Not worth the $300 in tickets we were given. "

"Staff was outstanding "

"Perfect holiday"

"Great family vacation!"

"Very nice facility. Very nice and accommodating staff. My husband and I stayed here for a birthday getaway. Staff was very nice and very good to us while we were here. The food was amazing and thelive music at night was enjoyable. "

"All good "

"The service and attention to detail was great. Great selection of drinks for children and adults "

"Service was great, very clean and upscale amenities. "

"Great resort. Food was amazing. Staff was incredible. Beach area was a bit small and crowded and if we went to the Tulum resort beach we couldnt get drinks. So many cute animald!"