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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Enjoy yoga classes by the pool or snorkeling in crystal-clear waters. Treat yourself to an unforgettable stay filled with sunshine and relaxation.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
7 restaurants, breakfast, lunch, dinner served; international cuisine
Children's area
View from room
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760

What's nearby

  • Dolphinaris Tulum - 7 min walk
  • Riviera Maya Golf Club - 16 min walk
  • Aktun Chen - 16 min walk
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Upscale all-inclusive property near Xel-Há Park
A free breakfast buffet, a golf course, and a marina are just a few of the amenities provided at Bahia Principe Grand Tulum - All Inclusive. With a private beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Indulge in a facial, a body scrub, and a body treatment at SPA Bahia Principe, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include kayaking, snorkeling, and sailing. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and a swim-up bar.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 5 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, express check-out, and ATM/banking services
  • Guest reviews say great things the family-friendly amenities, beach locale, and pool
Room features
All 978 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and rainfall showers
  • LCD TVs with satellite channels
  • Wardrobes/closets, balconies, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Yucatan
  • La Gran Tortuga
  • Tequila
  • Don Pablo
  • Thali

Things to do

  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tour information
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness center
  • Full-service spa
  • Golf course
  • Kayaking
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubs
  • Golf lessions with a pro
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach umbrellas
  • Garden
  • Marina onsite
  • Nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Bahia Principe Grand Tulum - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Grand Tulum - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Grand Tulum - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Bahia Principe Grand Tulum - All Inclusive?

Check-out is at noon.

Does Bahia Principe Grand Tulum - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Grand Tulum - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Grand Tulum - All Inclusive located?

Nestled on the beach, this Akumal property is 0.8 mi (1.3 km) from Riviera Maya Golf Club and 2.7 mi (4.3 km) from Akumal Beach. Xcacel Beach and Aktun Chen are also within 2 mi (3 km).

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 726 out of 1369 reviews" "
Rating 8 - Good. 329 out of 1369 reviews" "
Rating 6 - Okay. 153 out of 1369 reviews" "
Rating 4 - Poor. 77 out of 1369 reviews" "
Rating 2 - Terrible. 84 out of 1369 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nacieve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. The staff are 20/10 . Will definitely be back
Stayed 7 nights in Jan 2025

10/10 Excellent

JAMES DEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Francois Christian, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the plants and animals. Didn’t like the Wednesday or Thursday show at the theater
Stayed 10 nights in Jan 2025

10/10 Excellent

Kassandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Gulseren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff service
Stayed 4 nights in Jan 2025

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was genuinely so helpful, even when I asked them things that were not in their department. Loved the restaurants. Loved how CLEAN it was. Loved the three different beach options. Brilliant! Will be back!
Stayed 6 nights in Jan 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort! Visited for a week in Jan. with our kids (21, 19, 15) and enjoyed our stay. We did two rooms to better accommodate and give space and that worked well for us. We did junior suites. One room the air conditioning was plenty cold and comfortable and the other was a bit warm and humid feeling but still fine for sleeping in and that's all we did in the rooms. We probably could have asked for maintenance but didn't feel it was that necessary. Rooms were clean and in great condition. Housekeeping was wonderful. A la carte restaurants (La Tortuga and Don Pablo) were superb. Buffet was good and we had plenty, the food temp could be hotter if I were to make a suggestion. Staff was amazing, super friendly and working hard always to make sure guests were well taken care of. Pools were huge, clean, and fun. Beach was gorgeous! The beach out in front of Tulum was quite breezy with a lot of wave action but that was fun for us. If you wanted to snorkel and calmer seas you could walk down and use the beach at Coba and we did that as well and saw lots of cool fish. We had a wonderful stay and recommend!
Stayed 5 nights in Jan 2025

8/10 Good

Mariseli

Traveled with partner
Liked: Cleanliness
I am truly disappointed in the lack of staff service and dinning accommodation. To have a dinner the staff insisted we needed to buy a bottle of alcohol. My husband and I dont drink alcohol due to him being diabetic. We never got dinning accommodation and it was disappointing given the amount of money we paid.
Stayed 3 nights in Jan 2025

8/10 Good

Neda Hamedani

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

2/10 Terrible

Stefany

Disliked: Cleanliness, staff & service, property conditions & facilities
WORST RESORT! STAY AWAY. We booked this resort based on the good reviews of the resort but our family holiday was a complete nightmare for 2 weeks. We were a group of 10 and experienced the worst stay. Terrible experience upon arrival, rude check in staff. It took over 2 hours to check in and switch rooms so my family and I can be on the same floor. Rooms are dirty, outdated, damp, mold all over the showers, water goes everywhere after you shower you have to constantly dry the floors, dust in the rooms. The food was so bad, one of our family member got food poisoning from eating the seafood. The food in the buffet is so bad they leave it out for so long. No entertainment on Christmas, Zero communication on the New Year’s party. It was such a shame to have spent the amount of money we paid for the poor service and quality. Also, another thing that was upsetting they had people painting in the balcony area without properly informing us. Once they were done they left the whole area dirty. The staff in the Brazilian restaurant extremely rude, my husband asked for a well done steak and the staff member replied with tomorrow, tomorrow and walked away very rude and not friendly we left the restaurant without eating.
Stayed 12 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The size of whole property
Stayed 7 nights in Jan 2025

10/10 Excellent

Charles Edgar Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Jan 2025

10/10 Excellent

Dmitri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room and staff were great! The options of pools were many - never felt too crowded even over NYE week. Lots of food options but need to book your ala carte dinners early. The best feature for families is the Kids Club - our kids enjoyed the program very much and wanted to go back for several days. The Kids Club staff energy and enthusiasm make it a very special program and will be the main reason we would return!
Stayed 6 nights in Dec 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and a positive experience!
Stayed 5 nights in Jan 2025

8/10 Good

Kaitlyn, BLOOMFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Dec 2024

10/10 Excellent

Semaj Makhi, Philadelphia

Stayed 3 nights in Dec 2024

8/10 Good

Andrew Rabaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
More a la carte dinners would be nice, also the day time food at the little restaurants around the resort could be better, the salsa was very good and bartenders were exceptional
Stayed 7 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Simeon

Disliked: Cleanliness, staff & service
My wife had the unfortunate experience of being grabbed in a sexual manner by the staff member. We approached front desk and filed a formal complaint with management, who took their time in finding the surveillance footage, but couldn’t provide us with the footage of the time of the incident. They did nothing for us and we were left to try and deal with this on our own! We unfortunately were not the only ones to suffer this disgraceful act as we found out during the remainder of our stay. There were a lot of amazing staff members there who tried to make the rest of our stay somewhat enjoyable, but to try and move on from an act this disgusting was impossible. We no longer felt safe, supported or all included!! Beware!!!! We would not recommend this resort to anyone
Stayed 7 nights in Dec 2024

10/10 Excellent

BHAVIK, Somerset

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome property... one of the great place to stay around.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, beautiful ,clean ,good food, excellent staff , very friendly . New Years Buffet was Excellent ,never expected that quality and diversity of plates . New years party was incredible, very good planed ! I definately Come back next year for the Holiday Season !!
Stayed 6 nights in Dec 2024

10/10 Excellent

heloisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Great food
Stayed 3 nights in Jan 2025

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful grounds. The staff is working hard, but I think they are overwhelmed bc it takes a while for the service and often they forget you have to wait for a while. Rooms are not very clean even with daily service.
Stayed 7 nights in Dec 2024