Find all hotels by Palladium in Playa del Carmen

"This was our 4th vacation at a Riu Palace, first one at this particular resort (Playa del Carmen)..we stay with them because the people, service, dining and resort are always fabulous the only slight negative on this trip was that due to the continued very hot weather, the swimming pools water was warmer than what i prefer...still swam them every day as well as the ocean"

"This property is one I would come back to. The entertainment staff were amazing and made us feel like family! Luna, Betto, Johnny and Ramsey were such a pleasure every day and were some of the kindest people I have ever met. They truly made our vacation and are a main reason why we would come back! The shows at night were also a highlight and the staff often got involved in them and even had audience come on stage. Food was amazing but dinner options are not ment for large groups, we had a group of 8 and although “no reservations” were needed we needed to wait up to 2 hours to be sat at the table and were often split into 2 groups of 4. The actual dinner took very long to serve and we often had to ask for the courses to be hurried along when our waiters would go missing. Front lobby staff and bartenders were not very outgoing or helpful and we often felt we were bothering them. It really depended on the server… either perfection or 30 min looking for someone to bring you a water. Pools were clean and we spent time by the “fun pool” where activities took place, there are quiet areas that were more relaxing but my group went for the more “party” time in addition to some relaxation. This resort is a good medium for party and relaxing and allows you to have both options. Overall I would recommend this resort but if you are someone who is apart of a large group and you don’t have patience, this resort is not for you unless you are planning to eat the buffet every day. "

"There is a lot of great wildlife on the property as it is right beside Xcaret. Having two private entrances to Xcaret is great as it takes many days to fully appreciate everything in Xcaret. Staff are very friendly and accommodating. Lunch and breakfast food selection options were great. Dinner selections were very varied. For the most part the property is kept very clean but could do better job picking up cans and glasses around the pool areas at the end of each day as you found the odd ones still around the next morning. The bartenders are not very good making the fancy cocktails as they should be made but they do not skimp on alcohol. Service in the al la carte restaurants was not consistent but upon request they were responsive. This was our 3rd time at this hotel and overall we would return again."

"Amazing definitely would come again "

"Stunning views. Clean and beautiful establishment "

"Absolutely amazing, we had the best stay, the hotel was outstanding, the service was amazing, the food was incredible, and we definitely want to return. Best vacation stay!"

"This was mine and my husband’s first time here and it was a great trip. The service from every single staff member was spectacular. It felt very safe. We drank top shelf liquor free of charge. The beach was beautiful and we never had an issue getting a cabana. The pools were nice but not really our vibe, as those were where the party animals were. I’m only 40, but preferred the quiet beach area over the party pool. There were also drink servers on the beach as well as close by bars. The food was mostly really good, but a lot of small portions. We got a basic room and it was plenty spacious. The resort itself was really beautiful. There were all kinds of animals casually roaming around. It is a big place but we had no issues with the amount of walking. Plus, it was big enough where it never felt crowded. Overall, I would highly recommend this place."

"We appreciated the welcome tour of the property and the incredibly sweet staff that welcomed us. We will definitely be back! "

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