Find hotels in Maroma, Playa del Carmen from SAR 268

"Everything was wonderful. Staff was fantastic, friendly, and fun."

"amazing stay "

"Loved property"

"This resort was beautiful"

"Absolutely excellent stay. My expectations were exceeded!!!! Shout out to Joel for having such positive energy every time we needed a golf cart. Abraham, you made my stay memorable as my partner and I enjoyed the adults only pool 😊. Thank you! There was a man in the platinum lounge in the El Cid hotel whose name I did not get, but he was a sweetheart. Highly recommend this place. They helped make my anniversary so special. Also, Aakat was the best restaurant hands down. "

"This is truly an amazing property and worth the money. The rooms were nice and clean. The food was top notch at all restaurants, especially the a la carte. We only visited Xplor park which was a lot of fun. My only reasons for not giving 5 starts in all categories were due to the following: 1. As noted in many reviews, the staff push you to attend a presentation for the expanded area of the hotel. This is actually a sales tactic for a membership (which you may or may not be interested in). Though they promise a 90 minute presentation in exchange for a $200 credit, it ended up being over 3 hours between the breakfast with the sales staff then further meetings with managers etc. etc. They need to be more honest up front about the time commitment. Fortunately, the $200 credit is paid at the end which we used at the spa with no issues. 2. We had a garden suite room. It was a ground level floor very close to where people walk to and from the restaurants or the pool. It becomes very loud at night as the room was not very sound proof. To avoid these issues, upgrade your room so you get a higher level, and avoid the sales presentation (unless you feel 3 1/2 hours of your time is worth $200USD). Overall, I will definitely come back in the future."

"Wonderful staff! We loved our room. Traveled with another couple and they accommodated adjoining rooms for us. So much for the kiddos to do. We enjoyed all food/drinks. Buffet was open for all 3 meals. Service was great for buffet and in restaurants, not slow. The steak house was our favorite. We didn't plan on utilizing the kid's "daycare", but my 9-year-old saw it and really wanted to go. So much to do in there! And since parents aren't allowed, we signed her up. We had her bring her iPad so she could communicate with us and let us know when she wanted to be done. The staff would also be able to call you if needed. I would not return to this resort, only for the condition of the ocean, which is out of the resort's control. The ocean is full of sea grass and not clear. No one really went in it. We love to snorkel and be in the ocean so that was a downer for us. If you aren't an ocean go-er, then this would not matter for you. The resort itself really is wonderful and 5 star all the way in every aspect! There is a separate adult only side with a pool and hot tub. The pools were cold, but we did not have good weather. That did not stop my child from swimming though! The hot tub was hit or miss. Sometimes it was hot, other times it was just warm. The night entertainment was enjoyable. They have a coffee shop that serves a variety of specialty coffees, sandwiches, fruit, yogurt and ice cream. We also really enjoyed that. We did a couple excursions right through the hotel."

"Very nice resort."

"Spent 7 nights at the ocean paradise in playa del Carmen with my family total 6 of us 2kids 4 adults youngest 6 oldest 60 and we all loved it and had a great time there is something for everyone "