Find Hotels with smoking rooms in Puerto Morelos

"Some of the front desk representatives were a little nasty.. Particularly a middle aged / younger Hispanic woman. The cocktails had a very distinct “soapy” taste and even the juices.. room service was great as well as the rooms. My room was not ready when I came so they tried to downgrade me to a lower quality room and I absolutely wasn’t for it. After complaining for a while they gave me the room I paid for! The spa was great and relaxing.. the food choices at the restaurants were a 7/10.. the pools and ocean view were amazing ! I also love that they had an app.. WiFi was pretty terrible "

"We really enjoyed our stay as a family of four, with two toddlers under 5. The kids loved the pools, and the kids club. It was handy to be able to have dinner alone as a couple and pickup our kiddos next door. We liked how compact the resort is, and how quick it is to get to the beach, your room, or dining. Our only suggestions are that it would have been nice if our backyard pool was heated, as January is relatively cool. Our personal pool while a perk, was under-utilized as a result. We also would suggest more and more variety in the buffet, including dinners and at breakfast as these get repetitive. Otherwise very lovely resort and would recommend to families. "

"El hotel excelente pero tienen que mejorar en limpieza. Hacen muchas actividades y se disfruta bastante."

"Beautiful place to stay in very cleans lots to do in the hotel. The only problem we had was with the servers in the pm in the buffet they would completely ignore us and didn’t bother to ask how we were doing or bring us drinks and they would try to say that we couldn’t be in the buffet! The am staff in the morning was amazing we would always try to find Angel he was always friendly and we also love Jacinto in the bar area really fun and friendly! I would recommend the Royalton Hotel! "

"The property was well groomed. The staff was excellent! They were attentive to making your stay grand! I felt like I was pampered the entire stay! Highly recommend and will visit again! "