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Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, cabanas (surcharge)
Couples treatment rooms, sauna, spa tub, steam room, body treatments
View from room
7 bars/lounges, swim-up bar, poolside bar
7 bars/lounges, swim-up bar, poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub
The price is SAR 1,600
SAR 1,600 total
includes taxes & fees
3 Feb - 4 Feb

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Junior Suite Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Ocean View Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Partial Ocean View Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

View from room

Junior Suite Partial Ocean View King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

View from room

Preferred Club Junior Suite Partial Ocean View King

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Ceiling fan
Day bed
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Deal of the Day

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite - Deal of the Day

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 52 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Family Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean View

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 87 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

View from room

Family Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Xoximilco - 13 min drive
  • Moon Palace Golf Club - 15 min drive
  • Puerto Morelos Beach - 22 min drive
  • Petempich Bay - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬2 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury all-inclusive property by the ocean
At Dreams Natura Resort & Spa - All Inclusive, you can look forward to free water park access, a swim-up bar, and a poolside bar. With a white sand beach, beach massages, and kayaking, this property is the perfect place to soak up some sun. Treat yourself to a body treatment, a massage, or a manicure/pedicure at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include ziplining. In addition to a free daily manager's reception and a terrace, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with a lazy river, a waterslide, and cabanas
  • Free self parking and valet parking
  • An off-leash area, a computer station, and ATM/banking services
  • An elevator, a billiards/pool table, and wedding services
  • Guest reviews speak highly of the family-friendly amenities, pool, and helpful staff
Room features
All 553 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Showers, free toiletries, and hair dryers
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • World Cafe Buffet
  • Himitsu
  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Oceana

Things to do

  • 4 outdoor pools
  • 2 spa tubs
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center (12208 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Couples dining
  • No plastic drinking straws
  • No plastic water bottles
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV

Food and drink

  • Champagne service
  • Coffee/tea filters (reusable)
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Energy-saving switches
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

Does Dreams Natura Resort & Spa - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Dreams Natura Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Natura Resort & Spa - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Natura Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Dreams Natura Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Natura Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, volleyball, aerobics classes, and more.

Where is Dreams Natura Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 mi (10 km).

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 717 out of 1403 reviews" "
Rating 8 - Good. 319 out of 1403 reviews" "
Rating 6 - Okay. 156 out of 1403 reviews" "
Rating 4 - Poor. 113 out of 1403 reviews" "
Rating 2 - Terrible. 98 out of 1403 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Tongtong

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and facilities are great, staff are also very kind. The only downside is that the ocean near the beach is not as blue as you’d find in the hotel zone
Stayed 4 nights in Dec 2024

4/10 Poor

Sergio, San diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Managment is useless The staff was great but rooms were dirty and air conditioning filter wasn’t at least not cleaned from last 5 years disgusting! All the rooms smelled like mold and all the structures were old and out to date!
Stayed 8 nights in Jan 2025

8/10 Good

DESTINY

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, hotel was clean but during the night there was a strong sewer like odor that smelled really bad. There were multiple restaurants and bars along with activities to do.
Stayed 3 nights in Jan 2025

10/10 Excellent

Delano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Rochelle

Liked: Cleanliness
Stayed 3 nights in Oct 2024

8/10 Good

Cheyanne

Liked: Staff & service
Stayed 5 nights in Jan 2025

8/10 Good

matthew

Stayed 9 nights in Dec 2024

8/10 Good

Jennifer, Visalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed our stay. Very family friendly. Would return again.
Stayed 3 nights in Jan 2025

8/10 Good

Rana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were really rude and the resort place in the middle of nowhere , the beach smell nasty Other than that we enjoyed it .
Stayed 2 nights in Jan 2025

8/10 Good

Valerie Jean Dragsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a 5 night stay over New Years eve. We are a family of 5 with 3 teenagers, 15,18,19 years old. Pros: They had a DJ and fireworks around the pool for New years. There was an option of purchasing a table and bottle service but we didn't opt for that. Plenty of things to do in the evenings. Show every night at 7:30 and then always music of some kind in the lobby and then DJ or something in the sports bar. Clean, newer hotel. Great size. Not too big that you have to hike everywhere but large enough to make it interesting. We never ate at the buffet, we either ordered room service, ordered food by the pool or ate at one of the restaurants. Everything we had was good. I appreciate to having to make reservations for the restaurants. Tip: 6:00 you will be seated right away, after that you get a pager and it's about an hour to 1.5 hour wait. If you want to eat at 7:30 grab a pager at 6:30. Staff was fantastic! Special shout out to Oscar in the preferred club pool area. He was amazing. He kept our drinks full and water cold! He made our trip so relaxing and enjoyable. Another special shout out to Damian in the preferred club pool. Our daughter turned 18 while we were there and he did a huge happy birthday sign in sand, they brought her a cake and champagne glasses for a toast. They really made her feel special. Cons: Need more beach chairs!!! There's hardly any. Also need more tubes for the lazy river.
Stayed 5 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Abigail Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and went out of their way to make sure we had everything we needed. Damian at the preferred pool went above and beyond for our family and Santiago at Desires bar was very friendly and made sure everyone had a good time. Definitely recommend Dreams Natura for a family vacation!!
Stayed 4 nights in Jan 2025

8/10 Good

Patricia Miranda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Dreams Natura. The resort is perfect if you’re looking for a nice small cozy place. Beach was good if you have kids who love to play in the sand…not the greatest in terms of swimming as the water is quite murky. If you want blue clear water then stay at a different resort. Food was great…minus Dinner Buffet…not many edible options. But you can get at at any other restaurant for dinner without needing reservations. Be prepared to wait though as most are pretty full. Breakfast and Lunch were a HIT! Waterslides were fun! We loved the lazy river…especially since the water was always so warm!
Stayed 4 nights in Dec 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Small but amazing
Stayed 5 nights in Oct 2024

6/10 Okay

Ben

Traveled with family
Everything was ok, not great, not terrible.
Stayed 7 nights in Dec 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Philippe J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoyed our experience. The property needs more chairs around the pool.
Stayed 8 nights in Dec 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Charlane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had low expectations after reading recent reviews but boy were they wrong. Our experience was incredible! Yes- the hallways smell like mildew, but that is common in places with high humidity. The rooms do not smell, nor did any other common areas. Yes- the ocean is brown, Mexico is not known for their crystal blue waters. Yes- you must make dinner reservations for certain restaurants. This is no different than any restaurant is USA that’s in high demand. Yes- it can take a while to get poolside drinks. Order 2 at a time or go to the bar. Do not expect to get right into the Asian restaurant or El Patio during dinner rush, plan ahead and put name on waiting list. All the food was delicious. If I didn’t like something, I sat it aside and ordered something different. Yes- they ask you to do a timeshare presentation and yes it ran over their 90 min… but they accepted our no. The ONLY thing I would say is wish I had a different experience with, is the spa. They alluded that my 50 min massage came with waterways, but my daughter couldn’t use them because she wasn’t 16. Only to find out the waterway (which is only a hydro massage chair) was not included unless we did an 80 min massage. I also felt like the prices were extremely steep considering it's just a basic massage. Overall, I was very pleased with the daily activities and many other things the resort had to offer. I would def recommend this resort to others.
Stayed 4 nights in Dec 2024

8/10 Good

Alfred

Liked: Cleanliness
Overall, the experience was good, but compared to other Hyatt resorts in the Hotel Zone, the food quality could be better.

4/10 Poor

Kevin

Stayed 3 nights in Dec 2024

8/10 Good

Page, hartford

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Compact resort with lots of things to do for kids. My kids had a blast and it allowed for them to have increments of freedom being so close in proximity. Hyatt needs to invest into some cosmetic repairs from the natural wear and tear.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tochukwu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply outstanding facilities and the service was top notch.
Stayed 4 nights in Dec 2024