Find 5 Star Hotels in Puerto Morelos from SAR 928

"After reading some recent negative reviews about the Royalton Riviera Splash Cancun, I was hesitant to book with my girlfriend. But to our surprise, the resort was spotless, the staff was super friendly, and our experience exceeded expectations! Don’t let bad reviews scare you. The pools were awesome, and our room was clean and well-kept. The food was solid—the buffet was always good, and some specialty restaurants were definitely worth checking out. Our favorite was Hunter Steakhouse, with Agave and the Cave also being really good. Just keep expectations reasonable! Shout-out to Alberto, who was a server/bartender by the pool. I asked for a beer, but they were out. Instead, he noticed I had a cocktail the day before and brought it to me without me asking—that’s top-notch customer service! Also, thanks to Felipe, who helped plan our excursions. He didn’t just try to sell us things but actually gave great recommendations. We had an awesome time at Islas Mujeres and snorkeling with green turtles! FYI the beach is not crystal-clear water, which we expected, but it was still beautiful and well-maintained, perfect for relaxing. One heads-up: get to the pool early (7-8 AM) to grab a good spot as it fills up fast! Overall, we had a great stay, and every worker we encountered was friendly and helpful! "

"Great chill trip, great service and food, very accommodating for food allergies. It is dated but very clean"

"Awesome!"

"Our family (2 teen boys) were looking for a quiet, relaxed beach stay and Grand Residences was a perfect fit. The staff are great, from the airport transfer drivers and concierge, to the waitstaff, cabana attendants and housekeepers. Our Master Suite was huge and the private hot tub was perfect for hanging out at night after dinner. Plenty of quality food options at 2 restaurants, with theme nights to switch things up during your stay. Shrimp tacos at Heaven Beach Bar are great! There are a handful of daily activities, including a daily bike tour into town (Puerto Morelos). Some reviewers complained about signing receipts for meals/drinks/etc, this is only to provide a means to tip your room account. This resort does have timeshare units, and some reviewers complained about timeshare sell pressure - we were not asked about timeshare once during our entire stay. Overall a great experience, highly recommended to anyone who wants a more quiet beach resort experience away from the craziness of the Cancun hotel area."

"Dreams Sapphire was soooo amazing! It was a very safe and laid back property. Great option for families or couples. We did the preferred option which I highly highly reccomend. You get access to the adult only pool with complimentary Bali beds if you book a day ahead. I can not say enough good things about the staff! The adult pool had Jose and Resendas and they were AMAZING!!! Jose was so attentive and made us feel so well taken care of. Resendas made the most amazing drinks and would surprise us everyday with fun new drinks. They were tasteful and not like drinking gasoline. The pool was clean and quiet. They do a good job at looking after the area. The restaraunts were amazing. Our favourite was Portofino with amazing Italian options. Daniel was our waiter a couple nights and he took amazing care of us. I would go there just for him! The blue water grill (preferred) was so good and right on the ocean. Definitely wear your hair up when eating there as the ocean breeze will catch up to you! The service at all the dining options was not the quickest, be prepared to wait. The waiters were still amazing and friendly I feel they just lack staff and it adds long wait times. The entertainment was great. Lots of things to do at all hours of the day. Kid friendly options that adults are more than welcome to join in! Great evening opportunities! We loved dancing with the team every night. Mar, Tony, Javi, Omar, Anahí, Joe, Monica, Jenni, Dani, Diego, Richi WE LOVE YOU!!! "