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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor pools

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Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Children's activities
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub
The current price is SAR 2,052
SAR 2,052 total
includes taxes & fees
17 Apr - 18 Apr

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

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Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

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Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Crococun Zoo - 12 min drive - 8.1 km
  • Puerto Morelos Town Square - 19 min drive - 12.5 km
  • Puerto Morelos Beach - 23 min drive - 3.0 km
  • Ojo de Agua Beach - 31 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive property remodeled in 2021 and located near Puerto Morelos Beach
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 3 poolside bars. Active travelers can enjoy fitness classes, Pilates, and paddleboards at this property. Treat yourself to a manicure/pedicure, aromatherapy, or a body wrap at the onsite spa. Be sure to enjoy Asian cuisine at one of the 10 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a terrace.
You'll also find perks like:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking
  • Supervised childcare (surcharge), wedding services, and water sports equipment
  • A paddleboard on site, massage treatment rooms, and beach towels
  • Guest reviews speak highly of the family-friendly amenities, breakfast, and pool
Room features
All 438 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

Yes, Hyatt Ziva Riviera Cancun - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1300 per pet, per day. Service animals are exempt from fees.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, water fitness classes, pilates classes, and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is steps from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and El Tinto Golf Course are also within 9 mi (15 km).

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Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 528 out of 1178 reviews
Rating 8 - Good. 291 out of 1178 reviews
Rating 6 - Okay. 168 out of 1178 reviews
Rating 4 - Poor. 92 out of 1178 reviews
Rating 2 - Terrible. 99 out of 1178 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Liked: Staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 4 nights in Mar 2025

8/10 Good

Harman

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and family friendly resort. Whole family had a blast!
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so awesome and friendly. The food was fabulous and the resort was clean and easy to navigate.
Stayed 7 nights in Mar 2025

8/10 Good

Jisun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and resort app made everything so convenient but the food was ok Italian food was good, other than that the food was not good. They have taco stands at night and BBQ near the pool during lunch that saved us.
Stayed 5 nights in Mar 2025

8/10 Good

Lizleydis

Liked: Staff & service, amenities, property conditions & facilities
Food was really good, and the staff were nice. What we didn’t like is the pool was dirty specially on the walls, and the beach had too many rocks
Stayed 4 nights in Mar 2025

10/10 Excellent

rhett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Mar 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family, including kids loved it
Stayed 6 nights in Mar 2025

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent service. Pool chairs situation typical of many resort, people walking up at the crack of dawn to snag spots. Great selection of drinks both for kids and adults. Beach area is rocky, bring water shoes. All staff was amazing! Great entertainment!
Stayed 7 nights in Mar 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to navigate throughout property. Good nightly entertainment and variety. The staff were very welcoming, helpful snd friendly. The restaurants were excellent as was the buffet no line ups . Waterfront view was excellent but no sandy beach for swimming. Great stay!
Stayed 10 nights in Mar 2025

10/10 Excellent

SUKHDEEP SINGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had an incredible family vacation at the resort, which offered amazing water slides that our kids absolutely loved. Didier, one of the best butlers, provided exceptional service and went above and beyond to ensure our trip was memorable. His assistance truly made a difference, and we are grateful for his help.
Stayed 5 nights in Mar 2025

8/10 Good

AHMAD

Liked: Staff & service, amenities, property conditions & facilities
Food was awesome. Property is not as current and some aspects are dated
Stayed 6 nights in Mar 2025

10/10 Excellent

Jaskaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a family had a great time at Hyatt Ziva Riviera Cancun. The staff, food, service everything was beyond exceptional. The pool and the servers were amazing as well. The entertainers did exceptionally well keeping the crowd entertaining.
Stayed 7 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to this place feb 1 to the 6 th 2025 it’s in amazing place to go for a vacation
Stayed 4 nights in Feb 2025

8/10 Good

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach! Super friendly staff, clean rooms, also very clean pools. So yummy food, but very limited options.
Stayed 7 nights in Mar 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was ok. The Mexican restaurant was terrible though, disappointing. Night life was decent, the karaoke night and DJ were the best.
Stayed 4 nights in Feb 2025

4/10 Poor

Adela

Disliked: Cleanliness, amenities, property conditions & facilities
Long lines , very little beach, no kids activities.
Stayed 6 nights in Mar 2025

8/10 Good

Michael Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Didier was a great host!
Stayed 6 nights in Feb 2025

6/10 Okay

Ronal

Drinks and food NOT great
Stayed 3 nights in Mar 2025

10/10 Excellent

DARCY

Liked: Cleanliness, staff & service, property conditions & facilities
Great food , great service and fantastic food
Stayed 5 nights in Jan 2025

8/10 Good

maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service I got at the l concierge desk Josue was super helpful and the service from the Japanese restaurant with our waiter Pascual I made sure to go a 2nd night to get him again awesome service happy guy and he made sure we had a great time
Stayed 3 nights in Feb 2025

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 4 nights in Mar 2025

10/10 Excellent

annabelle ramos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes, activities that are not boring, staff are friendly
Stayed 6 nights in Dec 2024

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have excellent customer service
Stayed 3 nights in Jan 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is very bad here. Not what I expected ie: turquoise waters and sandy clean beaches. A lot of seaweed and space is very small. Also the name should not be confused with Hyatt Ziva in Cancun. This hotel is 35 minutes south of it not in Cancun.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great.
Stayed 5 nights in Dec 2024