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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Exterior
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe
Outdoor dining

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • All inclusive
  • Breakfast included
  • Spa
The price is SAR 1,295
SAR 1,295 total
includes taxes & fees
16 Dec - 17 Dec

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 97 sq m
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

Highlights

Deck/patio
Private outdoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Terrace/patio

Deluxe Junior Suite Tropical View Double

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front King

Highlights

Deck/patio
Private outdoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private outdoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 120 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day Preferred

Terrace/patio

Deal of the Day Preferred

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out | Terrace/patio

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 114 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Terrace/patio

Deal of the Day

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Aerial view

Dreams Riviera Cancun Resort & Spa - All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
8.6 out of 10, Excellent, (1068)
The price is SAR 1,453
SAR 1,453 total
includes taxes & fees
16 Dec - 17 Dec
Dreams Riviera Cancun Resort & Spa - All Inclusive

About the neighborhood

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Beach - 13 min walk - 1.1 km
  • Crococun Zoo - 3 min drive - 2.6 km
  • Puerto Morelos Town Square - 8 min drive - 4.6 km
  • Ojo de Agua Beach - 11 min drive - 4.2 km
  • Petempich Bay - 14 min drive - 9.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury all-inclusive property near Puerto Morelos Beach
At Dreams Sapphire Resort & Spa - All Inclusive, you can look forward to a free breakfast buffet, free water park access, and 2 poolside bars. With a white sand beach, beach massages, and kayaking, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a detox wrap, or a body scrub at Dreams Spa by Pevonia, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The gym offers fitness classes and Pilates classes; other things to do include volleyball, basketball, and archery. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a swim-up bar and a terrace.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free bicycle rentals, 2 outdoor tennis courts, and babysitting (surcharge)
  • ATM/banking services, beach towels, and a billiards/pool table
  • Table tennis, a foosball table, and a banquet hall
  • Guest reviews speak highly of the dining options, pool, and helpful staff
Room features
All 488 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Rainfall showers, free toiletries, and hair dryers
  • 50-inch LED TVs with cable channels
  • Decks/patios, wardrobes/closets, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 6 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Paddleboards on site
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free water park access
  • In-room child care (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Conference center (8295 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 44
  • Magnifying mirror
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch LED TV
  • Cable channels
  • iPod dock

Food and drink

  • Free minibar

Outdoor space

  • Deck or patio

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Dreams Sapphire Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

What time is check-in at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sapphire Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Dreams Sapphire Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 15-minute walk of Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 mi (5 km).

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 475 out of 1026 reviews" "
Rating 8 - Good. 246 out of 1026 reviews" "
Rating 6 - Okay. 150 out of 1026 reviews" "
Rating 4 - Poor. 59 out of 1026 reviews" "
Rating 2 - Terrible. 96 out of 1026 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Clean and nice layout. Service and food was mediocre
Stayed 4 nights in Nov 2024

6/10 Okay

Lovleen

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
This was our first Dreams all-inclusive resort, although we’ve been to many others resorts in Cancun. This was my least favourite of all my experiences. Given this brand is considered a 4.5 star, it surely didn’t feel it. Cons: - We were a group of 34 and our hotel rooms were scattered across the resort, no attempt to keep us clustered even though the booking was made all together. When asked the front desk staff responded, we have too many groups. - The steak house - worst dining experience of all the al a carte restaurants. The food at the steakhouse was sub par. We found hair in the food on two different plates. The service was also not great, rude and inattentive waiter. - Pool towels. Get your towels early. One day there was a 3 hour wait to get towels. - Room towels, we were a family of 4 and they consistently only left 2 new towels when they cleaned the room. We had to call down daily for extra towels. On two occasions we were told that they were out of towels and the hotel was too busy so we had to share wet towels after showers. - We had quite a few vegetarians in out group and the options at the resort were limited. - I’m truly surprised at how small the restaurants were given the shear size of the resort and number of guest rooms. Some nights if you showed up at 6:45 you wouldn’t be able to get into a restaurant other than the buffet. - Buffet, the lunch buffet was the best. The morning omelette stations were great but other than that the food consistently ran ou
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Stayed 6 nights in Jul 2024

10/10 Excellent

HERNAN

Stayed 6 nights in Oct 2024

2/10 Terrible

Divyasom

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with the service provided by the staff. While there were few really good staff members (for example at the blue water grill), most of the staff members were not courteous and were in fact rude. I was asked to pay more money the day after I checked in by stating the reason that the price I had previously paid was incorrect and they would now like me to pay a higher price. Also, the resort has a first come first serve basis for dining at all restaurants except one. This meant that we couldn’t plan our days in advance. At times, we had to wait more that two hours for the table which meant that kids were way past their usual dinner time. Eventually you either eat at 6 pm or after 9pm. I would not recommend the the resort for families.
Stayed 5 nights in Nov 2024

10/10 Excellent

Nicole Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kimberly Ann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of games family orientated
Stayed 4 nights in Oct 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and friendly! I am going back again next year!
Stayed 4 nights in Nov 2024

6/10 Okay

Ye

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

Gabriella, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Jenna, Shellsburg

Stayed 4 nights in Oct 2024

10/10 Excellent

THUY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
greet
Stayed 4 nights in Oct 2024

8/10 Good

Rasheed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good vacation. The staff at the property were very nice and helpful and went out of their way to make sure you have everything you need. The food was ok, definitely not a foodie resort. There are options so it was still easy to find something to eat and food was pretty much available all day. The beach was not very good. Way too much seaweed and garbage and the water was not the greatest but not the hotels fault I guess. I would definitely recommend this place for families, my kids loved the water slides and spent some time everyday there. Would go back for the right price for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Neil

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many amenities
Stayed 7 nights in Oct 2024

10/10 Excellent

Sonamdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Kim Justine

Stayed 5 nights in Oct 2024

10/10 Excellent

Ivan Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond service from all staff in the hotel, Pedro and hector at the pool bar and luis taking the nice cold drink to us always with great enthusiasm. At the sport bar Carlos was amazing treated me like family. Definitely recommend this resort. We were there for Halloween and they had a great event for kids and adults my kid enjoyed it.
Stayed 4 nights in Oct 2024

2/10 Terrible

Paula

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
1. They tried to charge us for sheets we ruined from getting food poisoning from the room service. They tried to charge us $576. We had to challenge this. 2. The only good service here is the housekeeping. They are divine. 3. The food is bad. Unless you go to a restaurant which are first come first serve so it’s extremely hard to get in one, but even then it’s not great. 4. They are extremely racist and made our stay absolutely horrible. We had to prove we were vip to use a golf cart for transportation. They tried to claim regular residents don’t have access. We were constantly told different information by everyone. 5. We were not allowed to leave the resort with an Uber. We were attacked by a taxi driver rocks thrown at us. And no one cared. It was terffying. No one would help us after being ATTACKED. You are trapped at this resort. Do not stay here if you’re Black or brown. This is a horrible place. This is my 3rd dreams experience all of them great but now I will never go back. My travel agent has been notifying Hyatt but everyone beware don’t go here.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Charanjit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach area was not clean
Stayed 7 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

christopher j

Liked: Staff & service, amenities, property conditions & facilities
I was there for a week, the first part of my stay in the preffered tropical view wasn’t great I had maintenance and cleanliness issues. the preffered areas and breakfast restaurant was awesome. I then upgraded to indigo and it was a whole different level of service and luxury. The staff were extremely friendly and genuine and treated you like family. Shout out to Julio in the blue water grill and victor and Alex on the indigo rooftop. The best service I’ve ever had!
Stayed 7 nights in Oct 2024

4/10 Poor

BREE, salt lake city

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Time Share based resort. Not advertised as such. The pools, rooms and restaurants advertised were restricted to Time Share members only. Leaving non Time share people only 1 pool and limited room selection. We paid for a waterfront room and were told they were for timeshare guests only. We were not offered a refund for the cost difference. Room service didn’t show up on a couple of occasions. A couple cockroaches in room. Wait staff was wonderful, front desk staff not wonderful. Not worth the money at all!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Oct 2024