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"Very comfortable resort for families "

"The Ventus Ha by far has the prettiest lobby. Our room was clean, large and very comfortable. The food options and restaurants are very good. The beach is not the greatest but there are plenty of pools to choose from."

"This property was amazing. Great food, entertainment and overall an amazing experience. Dafnie our ambassador was absolutely perfect. She was so attentive, caring and just a very kind person. If you get her as your ambassador you’re lucky. "

"Great property, nice rooms, good restaurants, pools are good. Beach area is a little below average for that area."

"After reading some recent negative reviews about the Royalton Riviera Splash Cancun, I was hesitant to book with my girlfriend. But to our surprise, the resort was spotless, the staff was super friendly, and our experience exceeded expectations! Don’t let bad reviews scare you. The pools were awesome, and our room was clean and well-kept. The food was solid—the buffet was always good, and some specialty restaurants were definitely worth checking out. Our favorite was Hunter Steakhouse, with Agave and the Cave also being really good. Just keep expectations reasonable! Shout-out to Alberto, who was a server/bartender by the pool. I asked for a beer, but they were out. Instead, he noticed I had a cocktail the day before and brought it to me without me asking—that’s top-notch customer service! Also, thanks to Felipe, who helped plan our excursions. He didn’t just try to sell us things but actually gave great recommendations. We had an awesome time at Islas Mujeres and snorkeling with green turtles! FYI the beach is not crystal-clear water, which we expected, but it was still beautiful and well-maintained, perfect for relaxing. One heads-up: get to the pool early (7-8 AM) to grab a good spot as it fills up fast! Overall, we had a great stay, and every worker we encountered was friendly and helpful! "

"Great place to stay ,amazing stuff clean rooms and really good food ."

"We as a family had a great time at Hyatt Ziva Riviera Cancun. The staff, food, service everything was beyond exceptional. The pool and the servers were amazing as well. The entertainers did exceptionally well keeping the crowd entertaining."

"Convenience and customer service "

"We paid for the platinum upgrade to a junior suite for $950.00 and our room was next to the Constuction site. We were greeting every morning but Sunday to jackhammers at 9 AM "