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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools

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Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
6 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Reception
Premium bedding, down comforters, free minibar, in-room safe
Escape to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, where sun-kissed days blend seamlessly with vibrant nights. Enjoy a full breakfast, bask on the white sand beach or by one of six outdoor pools, and rejuvenate at the spa with a hot stone massage. With 12 restaurants offering Asian cuisine and more options for fun like yoga classes or volleyball.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Breakfast included
  • Room service
The current price is SAR 1,294
SAR 1,294 total
includes taxes & fees
10 Feb - 11 Feb

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Down duvet
Sofa bed
  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Down duvet
Sofa bed
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Down duvet
Sofa bed
  • 484 sq m
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Down duvet
Sofa bed
  • 319 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Down duvet
Sofa bed
  • 92 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Down duvet
Sofa bed
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
7.0 out of 10, Good, (1361)
The price is SAR 1,294
SAR 1,294 total
includes taxes & fees
25 Feb - 26 Feb
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About the neighborhood

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712

What's nearby

  • Moon Palace Golf Club - 15 min drive
  • Petempich Bay - 17 min drive
  • Ventura Park Cancun - 20 min drive
  • Puerto Morelos Beach - 22 min drive
  • Puerto Morelos Town Square - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort provides free full breakfast, free water park access, and 3 swim-up bars. This property is a great place to bask in the sun with a white sand beach, 4 beach bars, and sun loungers. Treat yourself to a facial, a Swedish massage, or a body wrap at the onsite spa. Be sure to enjoy Asian cuisine at one of the 12 on-site restaurants. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball and beach yoga. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 3 poolside bars and a terrace.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide, and 3 swim-up bars
  • Tennis courts, a reception hall, and ATM/banking services
  • Table tennis, a gift shop, and beach towels
  • A front-desk safe, 8 meeting rooms, and coffee/tea in the lobby
  • Guest reviews say great things the family-friendly amenities, beach locale, and pool
Room features
All 1005 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:30 AM
  • 12 restaurants and 2 coffee shops
  • 3 swim-up bars, 4 beach bars, 3 poolside bars and 10 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria
  • Taj

Things to do

  • 6 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms - 8

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • MP3 dock
  • Plasma TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of 8 Safar 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on 10 Safar 2025 start from $345.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This property doesn't offer parking.

What time is check-in at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive. Activities include surfing/body boarding, tennis, volleyball, and more.

Where is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort located?

This Puerto Morelos property is on the beach, 6.6 mi (10.6 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 613 out of 1279 reviews
Rating 8 - Good. 308 out of 1279 reviews
Rating 6 - Okay. 162 out of 1279 reviews
Rating 4 - Poor. 85 out of 1279 reviews
Rating 2 - Terrible. 111 out of 1279 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ocean front property
Stayed 3 nights in Feb 2025

10/10 Excellent

Satinder, Ajax

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food & staff! A bit crowded… But I loved our stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

Maram Abdel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal at Royalton made our stay amazing! She handled our check-in smoothly, booked our restaurant reservations for each night, and checked in on us daily to ensure everything was perfect. Even at check-out, she was super helpful. The hotel itself was fantastic, offering great amenities and excellent service. Highly recommend!
Stayed 3 nights in Feb 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, amenities
The butler(s) are very attentive, (DC) check-in was easy and had a bar and buffet, and best of all was the selection of restaurants and amazing food.
Stayed 4 nights in Feb 2025

10/10 Excellent

Namrata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 5-night (non-DC). Our room in Building 12 had an ocean view, was clean, and had no odors. All three of us are feeling great and had an amazing time! The resort itself was stunning—clean and beautiful. The buffet offered a great variety of options. As a vegetarian, I faced some challenges but still found plenty to enjoy. Our favorite was carrot cake at the cafe. I made a reservation at Taj for one night, but after that, we were able to walk in without reservation. Taj was great and chef Rohit was amazing. The drinks were fantastic. There were plenty of activities for both kids and adults, keeping us entertained throughout the day. The White Party and Foam Pool Party were incredible! We will definitely come back!
Stayed 5 nights in Jan 2025

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Food, service, facilities. Only thing I can complain about is the pillows (for the non-diamond clubbers) they were all very hard. Perfect for families, lots of nightly entertainment and plenty of amenities like the pool, waterslides, splash pad for the daytime. Be prepared to be bombarded with the sales pitch as soon as they see you. They have a Prime members presentation they want to sell you on and you can get some freebies out of it whether you buy in or not. It was worth doing the 2-2.5 hours on day 2. And much like every other resort, if you want to sit by the pool, you better get up early and put your towels on the chairs before everybody else does.
Stayed 11 nights in Jan 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es bueno, pero creo que al ser muchas habitaciones y mucha gente no se dan abasto enblos restaurantes y en la playa los camastros.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kenyatta Shenee Brown

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! No complaints. Deigo and Arturo our Butlers was great!
Stayed 4 nights in Feb 2025

10/10 Excellent

Tarek Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, good food, fun activities for kids.
Stayed 6 nights in Jan 2025

8/10 Good

Christopher Fleitas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this trip, I have 5 STAR in almost all criteria, with a huge exception on animation and activities... I think the VibeTeam has lost a lot a vibe*; please work closely on making the stay more FUN!
Stayed 3 nights in Feb 2025

10/10 Excellent

Luis Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nos encanto la estancia en éste hotel. El buro para atención a grupos d Expedia es excelente, la señorita Kristel y Urisses muy gentiles y profesionales. Servicio en mesa buffet excelente , asi como la calidad en la elaboracion y variedad de alimentos. La habitacion superlimpia y con el servicio habitacion perfecto. Recomendaría que a amigos y familiares 10 veces.
Stayed 3 nights in Feb 2025

6/10 Okay

Seyed Mohammad Reza

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
The toilet was malfunctioning and causing a water clog. Generally was moderate resort. Good Ice cream.
Stayed 5 nights in Jan 2025

4/10 Poor

Suleman

Traveled with family and small children
Disliked: Staff & service
Checked out early
Stayed 5 nights in Jan 2025

6/10 Okay

Fariborz

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

ali, Coquitlam

Traveled with group, Traveled with family
poor quality food
Stayed 5 nights in Jan 2025

2/10 Terrible

Parduman

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Most of my family members got food poisoning. It is far off the beaten path. Very new, but staff doesnt know how to use aimple things like air conditioners. They are atill relying on the manuals
Stayed 7 nights in Dec 2024

8/10 Good

Marah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a smell throughout the resort in certain areas. The food was ok. All the staff were friendly and helpful. Overall, we had a good time.
Stayed 3 nights in Jan 2025

8/10 Good

Sukhjinder Singh

Traveled with family and small children
Service was good
Stayed 6 nights in Jan 2025

2/10 Terrible

Manvel

Traveled with family and small children
Disliked: Staff & service, amenities
We had the most terrible experience in this hotel. We have been to Cancun 3 times already. Always had great time with the other resorts and the food quality, services was always on point. But with this specific resort we had a really bad experience from day one of our arrival. We had booked ocean front 2 queen beds with balcony. They gave us a king bed for 2 adults and 2 kids. They told us they will try to give us what we original booked for once they have an open room and in the meanwhile they will provide us with a rollaway bed. We never got the rollaway bed. We ended up sleeping on one king bed for 2 days. Food quality is terrible and also the selection is very little. They make almost everything in the buffet and give it to the restaurants. You can tell buffet food is not fresh. Only thing fresh you get is omelette in my opinion. They have food trucks by the pool that have a menu and most of the things on menu isn’t available. We ordered a burger 2 time and both times they were out of lettuce. Drinks don’t have enough alcohol it’s like they drop a small drop of alcohol and mix with juice and call it’s margaritas. Sodas where flat at couple locations. Orange juice is mixed with water. Basically food quality is very bad. Ocean has to many waves not a lot people where in the ocean. I would never go back to this resort again. We had a terrible experience.
Stayed 4 nights in Jan 2025

8/10 Good

JAYASUDHA

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Pool activities,and food ,room services
Stayed 5 nights in Jan 2025

10/10 Excellent

Kartikkkumar

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 6 nights in Jan 2025

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, we had an amazing time!
Stayed 6 nights in Jan 2025

10/10 Excellent

Caroline Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Farnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025