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Paradisus Cancún – All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
The price is SAR 1,515
SAR 1,865 total
includes taxes & fees
5 Dec - 6 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
2 bedrooms
Premium bedding
  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

The Reserve Adults Only Master Suite - Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Bathrobes
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Bathrobes
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Bathrobes
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

The Reserve Adults Only Suite - Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 4 min drive - 3.4 km
  • Cancun Interactive Aquarium - 4 min drive - 3.4 km
  • El Rey Ruins - 5 min drive - 4.2 km
  • Delfines Beach - 6 min drive - 5.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Chambao - ‬8 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury all-inclusive property near Luxury Avenue Shopping Mall
Located close to Museo Maya Trailhead and El Rey Ruins, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar, and a beach bar. Adventurous travelers may like the Pilates and fitness classes at this property. Indulge in a body scrub, a body treatment, and a hot stone massage at YHI Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace, and shopping on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Tennis courts, an area shuttle, and express check-out
  • Babysitting (surcharge), meeting rooms, and books
  • Guest reviews give top marks for the family-friendly amenities, beach locale, and pool
Room features
All 656 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 50-inch LED TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Area shuttle

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Malva Food Bazar
  • Sal Steak Cave
  • Cielo
  • Sante
  • Lemon Fish

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf course
  • Pilates classes
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Elevator

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

Does Paradisus Cancún – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Paradisus Cancún – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Cancún – All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Paradisus Cancún – All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Cancún – All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include tennis, aerobics classes, cooking classes, and more.

Where is Paradisus Cancún – All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Museo Maya Trailhead, Luxury Avenue Shopping Mall, and El Rey Ruins. La Isla Shopping Mall and Ventura Park Cancun are also within 9 mi (15 km).

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1259 out of 2425 reviews" "
Rating 8 - Good. 486 out of 2425 reviews" "
Rating 6 - Okay. 316 out of 2425 reviews" "
Rating 4 - Poor. 169 out of 2425 reviews" "
Rating 2 - Terrible. 195 out of 2425 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Lydya, Lackland AFB

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood splatter in elevator, our hotel bedroom locked our children in the other room, bath room door lock had been kicked in, roaches on balcony and standing mossy swamp water. No upgrades for plat. Guests. Guest service not able to even make me reservations for dinner via chat while we were on a tour.
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at many resorts, but this one is just unreal. The food, the people, the service etc… The lady Lai who hosts activities at the Reserve was the best! The sunset activity was awesome! lasted almost two hours and the performer was INCREDIBLE. The only thing I’d say is to add AC to the bathrooms, but I’m sure this will be done when it remodels as they said. Beautiful place!
Stayed 5 nights in Nov 2024

10/10 Excellent

Leticia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Nov 2024

10/10 Excellent

Ivana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort! I’ve been to a few resorts in Cancun but this one really made an impression and the only one I would recommend to friends and family. Beautiful grounds, clean and well maintained. Beach front is long. We never had any trouble finding a beachside tiki hut. Our room was quiet. Prior resorts I’ve been to, that wasn’t the case. The staff is incredibly nice. Everyone was always smiling and welcoming. They seemed happy to be there. The food was actually really good even at the buffet. But our favorite was the restaurant Agua Marina. Delicious seafood and our waiter was so sweet (I’m bummed I didn’t get his name), but honestly everyone we interacted with was super nice. Check out the Sal steakhouse. The staff and chef are incredible there too. We also got to use the cabana at the Kanna area one day and the service was amazing!! Rommel and Noe stopped by and wanted to make sure we were doing well and taken care of. And the whole staff treated us kindly and made it our best day. The sunset boat ride in the bay was also such a treat. Last but not least, our family concierge Jose May checked in with us everyday and really took care of us. We want to thank him for all the help. It made our stay very special. I don’t say this very often about many places, but I would definitely be back here again when in Cancun next time!
Stayed 7 nights in Nov 2024

4/10 Poor

christina

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor and dated
Stayed 4 nights in Nov 2024

10/10 Excellent

Natika

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I felt like royalty this was absolutely phenomenal. Worth every penny!
Stayed 3 nights in Nov 2024

10/10 Excellent

Ankita

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time in Cancun
Stayed 3 nights in Nov 2024

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Kostantinos

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
From day one changed rooms twice staff was amazing but not enough staff to take care of any issue barley understood English i’m actually on my first all inclusive and disappointed views were nice food was ok small portions a lot of mold a lot of repairs need to be done great workers most went above and beyond but I guess it’s to be expected it’s almost 20 year old facility.
Stayed 4 nights in Nov 2024

8/10 Good

Gunther

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything oveall all was great other than our unit does require a renovation to the bathroom. Towel bars and shower curtain rods were hannging on a tread and about to come off. Cracked tiling and a lot of cauking missing around the fixtures. The A/C unit is really noisy making it a bit difficult to sleep if you are a light sleeper.
Stayed 7 nights in Nov 2024

10/10 Excellent

amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Asian/Indian cuisine option was not there. Rest everything was good.
Stayed 6 nights in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

TREVOR, Toronto

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggestion for improvement Children’s specialty restaurant dining experience create a kids menu and train staff in wedding events to serve children first and then adult guests. Kids Activities- no evening show for children or for children to participate with. The kids playroom is minimalist General comments moments. buffet dining - many service staff are not happy and this is reflected in their work. Need more porters to reset tables. Buffet food delicious. Great job to kitchen. Housekeeping and mini bar - wonderful. Good job. Specialty dining - good but Most of our group were ill after Italian. On different days. Bars - all great Beautiful hotel. A little tired looking but that is expected. I am sure your upcoming renovation plan will address this. Our stay was in Tower 1. Some finished in room and bathroom need updating but everything worked with no issue other than shower head and handheld shower.
Stayed 7 nights in Nov 2024

6/10 Okay

SAHIL

Traveled with family
Definitely not a 5 star property. The rooms were not clean, shower was broken. The overall condition of the room was not the greatest.
Stayed 3 nights in Nov 2024

10/10 Excellent

Genesis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall with staff and locals
Stayed 4 nights in Nov 2024

10/10 Excellent

Nagasundharam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus Cancun is a stunning beachfront resort with spacious rooms, beautiful pools, and a variety of excellent dining options. The staff is friendly, and the beach is pristine. Perfect for a relaxing getaway, though it can get a bit crowded during peak times.
Stayed 4 nights in Nov 2024

8/10 Good

Ashwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Taking one star away from my stay at Paradisus. We booked the Reserve experience, but unfortunately, our concierge never showed up for three days of our stay. Every amenity is accessible or booked via this concierge concept, and we struggled to make manual bookings. As a result, most of the extra amount spent towards the Reserve was not worthwhile for us. Additionally, the Reserve offers late checkout at 2 pm, but we were asked to vacate the room by 12. Saira from the front desk was the one who called. We repeatedly mentioned the Reserve promises, but she insisted that this was something we needed to clear with Expedia. She also responded with a firm tone, saying, "How is that related to leaving the room? Leave the room right now, or we will charge you 75 USD for an extended stay," when we explained that most of our services under the Reserve were denied to us, including the concierge and 2 pm checkout. She mentioned, "This you need to manage with the operator (Expedia), and we are not responsible for this," which was a bit surprising to us since the Reserve concept includes this facility among other things. Due to the absence of a concierge, we missed out on to Nichupté Lagoon as well. It seems that booking through Expedia, especially for the Reserve, may result in an underwhelming experience. Perhaps booking directly with the hotel would ensure that the Reserve guarantees are fully honored.
Stayed 3 nights in Nov 2024

8/10 Good

Raul P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small lounge shouldn’t end at 11 pm. It ends to soon don’t even give you a chance to dance & enjoy the music.
Stayed 3 nights in Nov 2024

10/10 Excellent

Areli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service the staff the Hotel everything was awesome this was my second time coming to Paradissus definitely coming back next year. And the VIP made it even better.
Stayed 5 nights in Nov 2024

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Alejandra

Liked: Cleanliness, property conditions & facilities
I loved the area because the water was so blue. I didn’t like that there is no early check in.
Stayed 4 nights in Oct 2024

8/10 Good

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it wasn’t too bad, they could definitely improve the food quality. Many times we ordered room service and it would come cold. Staff was very friendly and everyone seemed happy.
Stayed 9 nights in Oct 2024

10/10 Excellent

Malvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 6 nights in Oct 2024

10/10 Excellent

Eric

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great pool, outdoor staff.
Stayed 5 nights in Oct 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were well maintained. Rooms were nice but the upgraded ocean view room we paid for was not quite up to par. The lack of attention to detail just wasn't there. We had a broken sunken couch. One day it rained and water made it in room due to the window not properly sealed with clear caulking. Food was sub par, food flavors just aren't there for a AAA 4 Diamond rating. Other than that its a nice looking hotel but we probably won't be back.
Stayed 4 nights in Nov 2024