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Paradisus Cancún – All Inclusive

4.5 star property
Escape to an oceanfront paradise that's perfect for families. Savor international cuisine by day and unwind with poolside cocktails as the sun sets.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Laundry
The price is SAR 1,998
SAR 2,449 total
includes taxes & fees
28 Jan - 29 Jan

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

The Reserve Adults Only Master Suite - Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

The Reserve Adults Only Suite - Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Fiesta Americana Condesa Cancun All Inclusive

Pool
All inclusive
Spa
Pet friendly
8.8 out of 10, Excellent, (3541)
The price is SAR 1,497
SAR 1,847 total
includes taxes & fees
31 Jan - 1 Feb
Fiesta Americana Condesa Cancun All Inclusive

About the neighborhood

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 5 min walk
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • El Rey Ruins - 5 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Chambao - ‬8 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury all-inclusive property near El Rey Ruins
Located close to Museo Maya Trailhead and Luxury Avenue Shopping Mall, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar, and a beach bar. Indulge in a body scrub, a Thai massage, and aromatherapy at YHI Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace, and shopping on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Tennis courts, an area shuttle, and express check-out
  • Babysitting (surcharge), outdoor furniture, and concierge services
  • Guest reviews give top marks for the family-friendly amenities, beach locale, and pool
Room features
All 656 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 50-inch LED TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Area shuttle

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Malva Food Bazar
  • Sal Steak Cave
  • Cielo
  • Sante
  • Lemon Fish

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf course
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Elevator

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

Does Paradisus Cancún – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Paradisus Cancún – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Cancún – All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Paradisus Cancún – All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Cancún – All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include tennis, aerobics classes, cooking classes, and more.

Where is Paradisus Cancún – All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Museo Maya Trailhead, Luxury Avenue Shopping Mall, and El Rey Ruins. La Isla Shopping Mall and Ventura Park Cancun are also within 9 mi (15 km).

Paradisus Cancún – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1290 out of 2495 reviews" "
Rating 8 - Good. 492 out of 2495 reviews" "
Rating 6 - Okay. 327 out of 2495 reviews" "
Rating 4 - Poor. 179 out of 2495 reviews" "
Rating 2 - Terrible. 207 out of 2495 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tyson

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was fantastic. The attention to detail is very evident and it makes for the most amazing resort experience. The architecture of this hotel is incredible and really makes you feel like your somewhere special. There are beautiful sites to see in all directions and in all corners of the resort. A special shout out goes to the staff at the Ginger bar (Gabby, Odum, Valencia) and Kanna Beach Club. They were some of the most personable, hard working, attentive and entertaining staff I have ever met. Thank you for the amazing stay and amazing experience. Highly recommend!
Stayed 6 nights in Dec 2024

2/10 Terrible

Kleivi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jan 2025

10/10 Excellent

Lauro

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, easy access to the beach and overall service is excellent.
Stayed 9 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nicely cared for and maintained and the staff were friendly and fantastic.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great beautiful water!
Stayed 5 nights in Jan 2025

10/10 Excellent

james joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The service was perfect in the reserve area and adult only Luis,Victor and all the other service around the adult only pool was great, for that matter every where we were was very good. The only things that would have been nice a bath tub in the room or on the patio, and buffet was a little small.
Stayed 7 nights in Jan 2025

10/10 Excellent

Grant C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

KAVIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean, unkept, long lines everywhere and its more exclusive than "inclusive" when it comes to things you can do. Limited options, restaurants are meh at best, still owe me a refund on a reservation that was canceled over a month ago.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely coming back, amazing place!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean beach
Stayed 6 nights in Jan 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Dalia

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is less than a one star. My family and I moved 6 times because of the ROACH infestation, soiled mattresses and leaking ceiling with moldy walls. Unsanitary and Unhealthy conditions! My niece's son came back with bed bug bites. Hotel is closing down in May for renovations and they simply do not care. Staff does not care and very rude. I cried for two days straight. I have traveled quite a bit in my life and never saw the filth that I saw at this hotel. Mold on bread, roaches on fruit etc etc. Would never ever never stay at this resort ever again not even if they renovated it.
Stayed 6 nights in Jan 2025

10/10 Excellent

Liam

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint is faded in a lot of areas around the building. Basic rooms could use a fresh coat of paint. Bulbs burnt out. Food was amazing with a lot of options. They took allergies very seriously and even altered many dishes without fuss. Very exceptional staff who always greeted you with a smile. You have to wake up early to reserve a chair but you get a nice sun rise at the same time
Stayed 7 nights in Jan 2025

6/10 Okay

Silverio

Traveled with partner
Liked: Cleanliness, staff & service
Your money can be better spent elsewhere. It our first time at an all inclusive resort and we were not impressed. The restaurants included in the "all inclusive" package are average at best and it difficult to make a reservation at any of them. I am not very hard to please and this place just didn't do it for us.
Stayed 4 nights in Dec 2024

8/10 Good

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just spent 5 nights at Paradisus Cancun in early January. We stayed in the Reserve section of the resort which is for adults only and includes its own adults-only pool, poolside restaurant and bar, as well as an indoor lounge area where one can have breakfast, lunch as well as snacks and drinks all day long. The Reserve also comes with a dedicated concierge that handles restaurants reservations and Bali bed reservations as well as specific requests you may have. Our concierge Rossana was great. She booked our preferred restaurants and Bali beds on day one. She checked in regularly with us during our stay to see if we needed anything. The adults-only pool area is generally quiet (no rowdy groups while we were there, but it was also a quiet time of the year, right after New Year’s, so maybe we were just lucky). They do have music playing (not all day long) which can sometimes be overbearing if your Bali bed or lounge chair is close to the speaker. The resort itself is very well maintained. Our room and all common areas were super clean at all times of the day. We dined at several of the resort restaurants and I found Flora to be the best. We were not too impressed with Lemon Fish which is supposed to be a sushi place, but only offers a very limited sushi menu (additional sushi options come with a surcharge). In any case it’s great to have the variety when it comes to dining options! The resort staff to be super nice, professional and efficient.
Stayed 5 nights in Jan 2025

4/10 Poor

omer

Disliked: Cleanliness, amenities
Food is horrible!!! We ate out in restaurants all day, we only had breakfast. Shower is old, hotel is old, even the food in the hotel restaurant is terrible. The staff is trying their beat to make you feel good but with no luck. Our toilet was overflowing, tv was working on&off, i wont come back here !
Stayed 6 nights in Jan 2025

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

zizette

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have everything from roaches to discuss the dirty mattresses, no running water in the room and black coming out of the faucet. I will be sending a completion letter with all the pictures and complains
Stayed 6 nights in Jan 2025

6/10 Okay

Angelica M

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We had some issues with rooms 2 times and had to be switched once for strong sewage smell coming from bathroom and then 2nd time because we found bugs in our sons extra bed and ac malfunctioning. We actually showed front desk a video of it and they said they needed to confirm it before we changed rooms which we were fu e with but I don’t like being made to feel like we were lying and I feel like they didn’t do enough to compensate for all the inconveniences. And yes it was inconvenient to say the least because every room change required luggage packing and moving and bracelet reprogramming. They did finally change us to a room that didn’t have any issues and we made the best of trip. The beach is nice and the outdoor area around the pool is pleasant and the waiters and staff are super nice and attentive. The beach is beautiful here but not sure we would come back due to the room issues we experienced. Maybe we got unlucky but 2 room issues during our 11 day stay was a bit much in my opinion for a hotel that’s supposed to be 5 star. Also they do loud fiesta parties almost every now in Pyramid 3 so you can hear it echoing through the halls because of the design of the hotel so bring your earplugs if you want to sleep. The food was ok and honestly the best part was the waiters and service staff and beach. There’s more I could say but I’ll keep it to that.
Stayed 7 nights in Jan 2025

8/10 Good

Margalit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of ocean as you come outside. Great pools. Staff at restaurants are super friendly. The rooms need to be modernized but they are clean. Food at buffet is very good. Coffee station near buffet restaurant was delicious.
Stayed 4 nights in Jan 2025

6/10 Okay

John

Traveled with group, Traveled with family
Disliked: Cleanliness
Bad experience in general.
Stayed 4 nights in Jan 2025

10/10 Excellent

ioana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jorge Enrique Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible.
Stayed 4 nights in Jan 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Daniel our concierge was fantastic. He's like an in person Siri. I found it odd that was unable to get a snack (not full sit down dinner) at 4 pm. Reserve side very quiet. Almost too quiet.
Stayed 2 nights in Jan 2025