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"This is truly an amazing property and worth the money. The rooms were nice and clean. The food was top notch at all restaurants, especially the a la carte. We only visited Xplor park which was a lot of fun. My only reasons for not giving 5 starts in all categories were due to the following: 1. As noted in many reviews, the staff push you to attend a presentation for the expanded area of the hotel. This is actually a sales tactic for a membership (which you may or may not be interested in). Though they promise a 90 minute presentation in exchange for a $200 credit, it ended up being over 3 hours between the breakfast with the sales staff then further meetings with managers etc. etc. They need to be more honest up front about the time commitment. Fortunately, the $200 credit is paid at the end which we used at the spa with no issues. 2. We had a garden suite room. It was a ground level floor very close to where people walk to and from the restaurants or the pool. It becomes very loud at night as the room was not very sound proof. To avoid these issues, upgrade your room so you get a higher level, and avoid the sales presentation (unless you feel 3 1/2 hours of your time is worth $200USD). Overall, I will definitely come back in the future."

"Great location. Near the beach, 5th ave, Ado bus drop off or departure, Walmart!! And, lots of inexpensive local taco stands or restaurants. Dona Paula’s for Pozole, honestly it’s like your mom is cooking…great soup and inexpensive, large with trimmings…& $110 peso…. Soooooo good. Love the hotel front desk staff, warm, welcoming and just really nice. This is a very comfortable, typical mexican, older place, to stay. "

"Very nice resort."

"We stayed at this hotel third time for the last 5 years and everything is perfect: big variety in food, very helpful staff, Nice beach, a lot of swimming pools on the territory. If you booking this property through the Expedia you’ll get vip access to all hotels and restaurants and beaches."

"I had an amazing stay at this resort. The food was great at all the restaurants. Enjoyed the Italian restaurant so ate there twice! I migrated down to the palms side to enjoy the nicer beach area for majority of my stay. All the staff are amazing. The Lomus hospitality excursions were fantastic! Would definitely recommend and would go back! "

"I love that the resort was adult only and all inclusive. It was a beautiful place and was nice that we could go from the pool and the beach with ease. I would have liked more food options. It would have been nice to have some type of dessert option offered by the pool area. I disliked the way we were harassed to buy into the new properties after taking the resort tour. It was very much like a timeshare just worded differently. We will never take part in one of these again no matter what the offer “for free” or “discounted”. Very disappointing in how we were treated by being approved by 4 additional sales people after saying no. "

"The property is clean and well laid out. Loved the walking paths. The staff were amazing. I really like the butler that was staffed at each building to assist you with any request "

"Beautiful resort !! "

"Grand Hyatt Playa Del Carmen is an outstanding place for your vacation in Mexico. It is located in a very central and action filled area. There is a large amount of stores and restaurants in the town for dining and shopping. The staff at the hotel are very friendly and the property is overall nice and clean. I would highly recommend for anyone to stay."