Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Relax by one of six pools or treat yourself to a rejuvenating spa treatment then grab lunch at an on-site restaurant.

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Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Outdoor wedding area
Aerial view
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Room service
  • Hot Tub
  • Pool
  • Breakfast included

Room options

Available filters for rooms
Showing 30 of 30 rooms

Junior Suite Single use Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Day bed
Blackout drapes/curtains
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Bungalow by the lake

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
Blackout drapes/curtains
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Day bed
Blackout drapes/curtains
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Sofa bed
Day bed
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Deluxe

  • Sleeps 2
  • 1 King Bed(s)

Suite Junior

  • Sleeps 2
  • 1 Full Bed(s)

Suite Junior

  • Sleeps 3
  • 2 King Bed(s)

Suite Junior

  • Sleeps 4
  • 2 King Bed(s)

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Deluxe

  • Sleeps 4
  • 2 King Bed(s)

Suite Deluxe With View

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior

  • Sleeps 3
  • 2 King Bed(s)

Suite Deluxe

  • Sleeps 3
  • 2 King Bed(s)

Suite Superior

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 2 King Bed(s)

Suite Superior

  • Sleeps 4
  • 2 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 1
  • 1 Twin Bed(s)

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Deluxe

  • Sleeps 3
  • 2 King Bed(s)

Suite Deluxe

  • Sleeps 4
  • 2 King Bed(s)

Suite Superior

  • Sleeps 4
  • 2 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior With View

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 Twin Sofa Bed(s) and 2 Full Bed(s)

Suite Superior

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Similar properties

About the neighborhood

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Akumal Beach - 7 min drive
  • Cenote Azul - 8 min drive
  • Half Moon Bay - 14 min drive
  • Yal-ku Lagoon - 15 min drive
  • Xel-Há Park - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Upscale all-inclusive property refurbished in 2019 and located near Akumal Beach
A free breakfast buffet, 2 swim-up bars, and a beach bar are just a few of the amenities provided at Grand Palladium White Sand Resort & Spa All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to aromatherapy, a sports massage, or hydrotherapy at Zentropia Palladium Spa & Wellness, the onsite spa. Be sure to enjoy Mexican cuisine at one of the 5 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include scuba diving, archery, and windsurfing. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and babysitting (surcharge)
  • Tour/ticket assistance, 3 meeting rooms, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 264 rooms feature comforts such as private indoor hot tubs and furnished balconies, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 bars/lounges and 1 beach bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 hot tubs
  • Fitness classes
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Magnifying mirror
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Day bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Grand Palladium White Sand Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium White Sand Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium White Sand Resort & Spa All Inclusive located?

Nestled on the beach, this Kantenah property is 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park.

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Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 284 out of 605 reviews
Rating 8 - Good. 172 out of 605 reviews
Rating 6 - Okay. 66 out of 605 reviews
Rating 4 - Poor. 38 out of 605 reviews
Rating 2 - Terrible. 45 out of 605 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with friendly staff!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place.
Stayed 5 nights in Feb 2025

10/10 Excellent

Christine M

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The whole resort was very clean. All of the staff was friendly and helpful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, multiple recreational Options. Staff super friendly and helpful. Our Concierge Cielo, best customer service she helped us with all the request. Great Experience!!!! Highly recommended.
Stayed 3 nights in Feb 2025

8/10 Good

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great last minute trip! Food was great (no dodgy tummy) and overall good service. secret pool in the evening was great, quiet. Lots of wildlife on resort - lizards were characters. Can recommend a Miami Vice if you’re into a cocktail or two. Lovely long beach for walks, great sports facilities, lots of choice of food. 8/10
Stayed 6 nights in Feb 2025

6/10 Okay

Jaagrat

Liked: Cleanliness, staff & service
I
Stayed 3 nights in Feb 2025

10/10 Excellent

ALEKSEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is top notch. Food variety is amazing. Clean plenty of swimming pools, sun beds, sun umbrelas. Beach has part rocks part sand but within resort there is a nice beach section with white fine sand. Palladium White Sand Resort is a place to go! Every part of the resort is pretty much a part that you can spend a day at, if you decide to get lost in the hugeness of the propperty. Plenty of entertainment every evening they have something going on, concerts, shows, markets. Want to say special thanks to our concierges. David and Cielo were very helpful in making reservations for transport and restaurants. A experience all arround!
Stayed 9 nights in Feb 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort. Clean, friendly staff but most importantly, the property was kept clean and not overly busy even during busy Christmas season. I appreciated the staff ensuring the pool was smoke free making it very kid friendly and healthy resort. It kept the resort clean too. I have been to this resort for more than 5 times now. I plan to come back. We always enjoy our time…
Stayed 6 nights in Dec 2024

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service
The food in the buffets are just ok. And got to eat in one of the specialties restaurants La paisana very good dinner. Just make sure you do the reservations for those Restaunats soon as you get there otherwise you will be eating ok buffet dinner every night
Stayed 3 nights in Dec 2024

6/10 Okay

Hassan J

Liked: Cleanliness, staff & service
This property mostly has a garden view. There are no beach view rooms in any of the buildings. It’s so massive as well so be ready to do A LOT of walking. Food also was mediocre didn’t taste fresh nor good quality. We had made reservations at a few restaurants and the first one was Italian spot portofino, it was NOT good literally left the plates the way they came. However the staff are great and very helpful especially the concierge David and Cielo. Would i come back to this resort ? The answer is no. I’ve stayed at a much better places the were rated less and had much better food, better rooms, better views and better beach.
Stayed 5 nights in Feb 2025

6/10 Okay

Karina

Liked: Amenities
Disliked: Staff & service
We did not get the rooms we had reserved. They have us a 1 bed for 3 people. Reception and room service never answers the phone or requests.
Stayed 5 nights in Dec 2024

10/10 Excellent

EpicDan101

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property a lot of construction unfortunately.
Stayed 15 nights in Nov 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Nov 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
The people at the resort were absolutely the sweetest. Shout out to Efron who was always there to help out during dinner time with my toddler. The only downside was that the resort was under construction at the time, and the resort is huge. We would have to walk all the way around, which was quite tiring and time consuming, but thankfully they have little shuttles around the resort which made it a lot easier when you can catch one. Overall, great experience here!
Stayed 5 nights in Nov 2024

2/10 Terrible

Bogyeong

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is currently under construction, and there was no prior notice or announcement about it. Due to the construction, many shortcuts were blocked, and there was a shortage of golf carts, so we had to walk to use hotel facilities such as the pool. And when we arrived, all the dinner restaurant reservations were fully booked, so we had to eat at the buffet for all four days. But the beach is beautiful and has the advantage of being eco-friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food services , many options in the buffet great live music entertainment swimming pools very good , room well clean and well maintained, the only dawn side was the lacking of transportation at night between lobbies and the beaches to many rocks other than that everything is great in this resort
Stayed 10 nights in Oct 2024

4/10 Poor

BENOIT

Liked: Cleanliness
Disliked: Staff & service
The spa was EXCELENT. But i was very disappointed with the food. The bravo restaurant they promoting is a fraud, the worst food ever. I was more upset with these people who annoyingly try to sell tmeshare. They use all king of trick. Horrible
Stayed 3 nights in Dec 2024

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
no. no. no. dont stay here.
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort
Stayed 8 nights in Jan 2024

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
construction going on and we were not warned; my friend booked same trip and she paid over $300 less. whyd did expedia charge me more when we booked at same time-still waiting to hear; limited shuttle service; limited customer service; finally used whatsapp for concierge who explained nothing in person but responded most times when needed help. NOT worth price I paid; most things not included in all inclusive; activities hut provides very limited hours and not enough boats/eequiip for use. employees not willing to help much except one shuttle drive Omar who was exceptional!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mahyar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation
Stayed 5 nights in Nov 2023

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
The place was Fantastic. Japanese restaurant was great.
Stayed 5 nights in Mar 2024

2/10 Terrible

Jenifer

Disliked: Cleanliness, amenities
They should warn you they are doing construction on the property and shut down white sand amenities
Stayed 9 nights in Aug 2024

6/10 Okay

Dmitriy

Liked: Cleanliness, amenities
Nice grounds, many great sports entities, many restaurant choices, but food is mediocre, Argentinian restaurant was the best!
Stayed 7 nights in Mar 2024

10/10 Excellent

afshin

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 11 nights in Aug 2023