Hotel with a Concierge in Chihuahua from SAR 183

"They didn't provide transportation to the train like the other hotel we stayed at. We tried to arrange a taxi on our own but the taxi didn't show up. We ended up walking to the train at 7am in 33 degree F weather. Speaking of cold. When we arrived at the hotel at 2pm we discovered there was no heater in the room. It took four trips to the office spread over two hours before they brought a heater. The heater was a propane heater that was almost empty. The instructions said to only use it in a...

"Their breakfast was above avg. location was good. Staff was very friendly. I tipped well but even considering that service was well above avg. the bed….way too hard, I switched rooms and still too hard. They seemed like expensive mattresses but way too hard. "

"Great property, very helpful front desk staff."

"The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you."

"My wife and I stayed here the week of her visa appointment if I could give more than 5 stars i would the location was perfect most everything was in walking distance the staff was very nice and professional also helped us out and answered any and all questions we had. If we ever come to Juarez again we will most likely stay here at this hotel. "

"Staff has always been fantastic rooms clean . Was a little cold in the room "

"Bien"

"Sin queja alguna, el personal muy atento y profesional. "