Find Hotel with a Concierge in Mérida

"very retty. front desk had checked me into a room, which was NOT what I resered. then rechecked me into another room. I was unclear the entire stay of where dining benefits could be used. They could get more help n these areas. Although friendly and could speak english well, they were clueless as to meeting reservations as not enough information for them apparently"

"Overall very good and the Penthouse view was amazing"

"Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back. "

"Beautiful hotel that is conveniently located. Multiple food option in the hotel and they have a lobby bar. Staff were excellent. Our mini fridge wasn’t working and they had it swapped out in 10 minutes. Definitely touristy but definitely worth the stay!"

"Very good stay , big rooms . Doors are very noisy from the other rooms , missing something to smooth their closîng . Breakfast : good breakfast , just wishing that we could have a real orange juice instead of a powder drink with no taste at all . Its suppose to be Hyatt Regency ! "

"Grateful for the 24/7 checkin, bec i needed to do an emergency booking at 9pm due to another property in the north falling through due to lack of communication and no checkin instructions provided. They were very accommodating, and also let me transfer to a bigger room w window when i saw that the first room that they put me in didnt have a window. Cute decor, interior plants made it very comfy. "

"My gold earring disappeared in my 36 hrs stay and no one is been able to answer me. Unfortunately there is no safe in the room."

"Casa Caballo was one of the best rental experiences we have ever experienced (and we have rented many properties in many different countries) and it exceeded our expectations. The property is immaculate. Everything you need to prepare meals is provided. Purified water, purified ice. The property layout provides privacy for 2 couples, each bedroom with an ensuite. We stayed for almost 5 weeks and felt totally pampered. All of the staff and management were a joy to work with. Professional, prompt,...