Find all hotels by Preferred in Riviera Maya

"I highly recommend this resort ! it was our first vacation and we enjoyed all the food and the a la carte restaurants and the animals all around the resort is quite special. We also recommend the xcaret park it was worth it and we were lucky to see the panthers and jaguars!"

"Was everything I hoped for! Love the place and staff, felt very spread out."

"Puedo decir que no estoy seguro si volveria, en mi experiencia el servicio al huesped deja mucho que desear, siendo categoria Diamante creo no estan para el cliente estan por el negocio y ese servicio al cliente ahy que mejorarlo ,por lo demas, la comida muy buena,Playa, amenidades y parques excelente, "

"Great resort! Food is good and fresh a 4 stars for me not a 5 stars. But since the resort is so nice, clean and the staff friendly and helpful the food is very acceptable. They also have a great choice of a la carte restaurants and La Fleur is an excellent one. The beach is beautiful, lots of shade, water shoes are useful since the bottom is rocky in some area. And the coaties were not a problem, they had a lot less around than when I first visited 5 years ago. We had a great time!!"

"Celebrated my wife’s birthday here. The resort was really clean, the food was great especially the mexican and italian restaurant. The pools were nice and clean and easy to get around despite being big. The service was great. Loved it here ery relaxing. The coffee was so good in the coffee shop!! highly recommended. "

"Krystal at Royalton made our stay amazing! She handled our check-in smoothly, booked our restaurant reservations for each night, and checked in on us daily to ensure everything was perfect. Even at check-out, she was super helpful. The hotel itself was fantastic, offering great amenities and excellent service. Highly recommend!"

"I already was there 3 times and I will return next time"

"The room was beautiful, clean and updated. Pools and amenities were great. Staff was lovely and very friendly! This is a large resort and the trolley system works very well. The reservation system required for several of the restaurants (specifically sushi restaurant) was not efficient. If you want to go to the sushi restaurant you literally have to get in a single-file line BEFORE 8am, and stand there for an hour to hopefully make a reservation. I have no intentions of spending my vacation...