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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property
On private beach with 5 outdoor pools, near Puerto Aventuras Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Exterior
Interior
Interior
Tennis court
View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • On private beach
  • Hot Tub
  • Bar
  • Breakfast included
  • All inclusive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Privileged Family Suite

Privileged Family Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Family Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Private bathroom
  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Comfort Room Single

In-room safe, blackout drapes, iron/ironing board, free WiFi

Comfort Room Single

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance

Privileged Romance | In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Romance

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Plasma TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Rainfall showerhead
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Premium Deluxe

In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Premium Deluxe

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Suite

Privileged Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Plasma TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Deluxe

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Room

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Comfort Room, Standard

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Comfort Room, Standard

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior

In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Superior

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Private bathroom
Rainfall showerhead
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Superior Ocean View

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Private bathroom
Rainfall showerhead
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783

What's nearby

  • Dolphin Discovery - 8 min walk
  • Puerto Aventuras Marina - 12 min walk
  • Oasis Beach - 13 min walk
  • Puerto Aventuras Golf Club - 18 min walk
  • Blu Riviera Maya - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Tequilla Bar - ‬1 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪Restaurante Ipanema - ‬8 min drive
  • ‪Dolphin Discovery - ‬9 min walk

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

Upscale all-inclusive property near Puerto Aventuras Marina
You can look forward to a free breakfast buffet, an adjacent golf course, and a nightclub at Catalonia Riviera Maya Resort and Spa All Inclusive. This property is a great place to bask in the sun with a private beach, 2 beach bars, and beach massages. Indulge in a manicure/pedicure, aromatherapy, and a massage at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. The health club offers Pilates classes and yoga classes; other things to do include volleyball, basketball, and snorkeling. In addition to 2 swim-up bars and 2 poolside bars, guests can connect to free in-room WiFi.
Additional perks include:
  • 5 outdoor pools and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 2 outdoor tennis courts, babysitting (surcharge), and concierge services
  • An elevator, massage treatment rooms, and multilingual staff
  • Guest reviews say great things about the dining options and helpful staff
Room features
All 423 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • Plasma TVs with premium channels
  • Daily housekeeping and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 beach bars, 2 poolside bars and 9 bars/lounges

Restaurants on site

  • La Brisa
  • El Mercado
  • Bamboleo
  • La Creperie
  • Bellavista

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Plasma TV
  • Premium channels

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Frequently asked questions

Does Catalonia Riviera Maya Resort and Spa All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Catalonia Riviera Maya Resort and Spa All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Catalonia Riviera Maya Resort and Spa All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Catalonia Riviera Maya Resort and Spa All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course and within a 15-minute walk of Kantenah Lagoon and Puerto Aventuras Marina. Oasis Beach and CEDAM Museum are also within 15 minutes.

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 602 out of 1377 reviews" "
Rating 8 - Good. 345 out of 1377 reviews" "
Rating 6 - Okay. 220 out of 1377 reviews" "
Rating 4 - Poor. 112 out of 1377 reviews" "
Rating 2 - Terrible. 98 out of 1377 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lynn Diane

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff. Many areas for relaxation or activity. Great food variety!??
Stayed 9 nights in Dec 2024

2/10 Terrible

Hamdia

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Save yourself the trouble. My husband and I booked a 9 days stay here and we were ready to leave after the first night. The rooms are old and in terrible need of rehabilitation. You literally can hear everything around you even with all your windows and doors closed AND there was A LOT of noise. Unfortunately for us we were lodged right next to the kitchen as well so we were constantly hearing the hustle and bustle of the entire resort. We even found a cockroach in our room. Additionally, by the second day of our stay, we were both sick because the air condition furnace was old and dirty so the air filtering in made us sick. Outside of the terrible room, the food options you have are 2 buffet dining options that serve an identical menu almost every single day. They had the exact same food options for breakfast, lunch and dinner all 9 days that we stayed here. They also do have 4 specialty restaurants that you must have a reservation beforehand. However, it’s almost impossible to get a reservation for these restaurants. You must wake up at 8am the day you intend to book and hope that everyone else is asleep and you might be lucky to get a reservation. Lastly, the beachfront is less than a mile long and the beach chairs are almost impossible to reserve. Oh and not to mention the hotel has a caste system going on where some guests have special privileges. They give you a colored bracelet when you check in and your color essentially determines what you have access to and how

10/10 Excellent

Shahriar

Stayed 5 nights in Nov 2024

6/10 Okay

EMIGDIO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Que no es tan fácil hacer reservación en los restaurantes
Stayed 8 nights in Nov 2024

8/10 Good

Eugene, Rockland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, pretty nice all inclusive resort. Not to big or small. Great for adults and families with children. Protected from the sea with barrier which increases feelings of safety. Food choices are good, tasty. Unfortunately, last two days we got sick (fever, sore throat etc.. It looks like the culprit is pure cleaning of glassware at the beach and pool bars. I would ask hotel manager to review cleaning practices related to properly washing reusable glass and plactic cups. Maybe its better to use single use cups or bring your own. Anyways ,thanks to all the staff and all the best.
Stayed 10 nights in Nov 2024

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great restaurants and good food.
Stayed 7 nights in Nov 2024

10/10 Excellent

Brittney Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here at the Catalonia Resort in Riviera Maya. We paid a little extra for the newly renovated rooms and they were great. Also we got extra privileges to use special areas of the beach and an extra pool. One of the best things that was included with the nicer room upgrade was getting to go to the privileged restaurant called Bloved. It has amazing food and you don’t need a reservation for this restaurant. So there were days we couldn’t get a reservation for one of the other restaurants, but we didn’t mind because we would go to Bloved and get the best food every time. Great hotel, good food, wonderful time with the family. So many things to do and you don’t have to pay any extra for them. Just give tips and you will always be taken care of. They deserve the tips! They work very hard!!
Stayed 7 nights in Nov 2024

8/10 Good

Fernanda Dos Santos Ferreira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Nov 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

JOSE R

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Nov 2024

4/10 Poor

Elena I, Lexington

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
I just want to worn everyone that the restaurant options listed on the website are just a misunderstanding advertisement. Restaurants are there but you are unable to get reservations and everyday there is a line of people complaining about this. For a week of stay there we were able to get only one reservation, after multiple complaints. The food at the buffet is not grate but you don’t have any other options. She’s and entertainment are not very good as well. Staff is nice, except guest services. The place is clean and the drinks were ok. Overall I would not recommend it as an all inclusive option, only as a regular hotel where you don’t plan to spend too much time.
Stayed 6 nights in Nov 2024

4/10 Poor

ernesta

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were nice. Area around the hotel is safe. Restaurants are nice, delicious food, and not expensive. Only one buffet restaurant actually available and the menu is the same every day. In order to make a reservation for any other restaurant, you must wake up early in the morning to make reservations. The app is open at 8am and out of 7 days not one reservation we were able to make. Fishing tours are a big scam as well. We booked a boat for 6 people (6 hours), and the one we got was for 3 2 captains. Had to return after 1.5 hours because it was unsafe to continue. Paid $650, no refund because it was our decision not to continue the tour. Construction was ongoing day-night; bars opening at 11am; no service around pool area or beach. Beach towels were old, worn out. Beach towel’s area closed down between 1-2pm every day. Would not recommend this resort.
Stayed 7 nights in Nov 2024

4/10 Poor

Angela

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lots of construction didnt get to use swim up pool bars. Construction at 8am right out our patio doors. Couldn't book reservations for restaurants as it was supposably by 801 am. Staff wouldnt greet you. 1 Bartender through the whole place was friendly. Front desk was unhelpful to any of requests for knowledge. Bars closed by 10pm and didnt open till 11 am. Will not go back or recommend
Stayed 7 nights in Nov 2024

10/10 Excellent

Tammy Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Wilius

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 7 nights in Nov 2024

8/10 Good

Joel

Liked: Cleanliness
Disliked: Property conditions & facilities
Renovations are still under way. But it’s not bad. Would not go back again. Just a one time thing
Stayed 4 nights in Nov 2024

10/10 Excellent

Emil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Certain staff with responsibility, i.e. managers, are a little out of step with the situation ,I asked for a simple thing, but they sent me from one to the other, including to the general manager of the hotel, because in the end they knew that I would give up (laughing behind my back), if he was in the hotel, I would also go to him...
Stayed 6 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Juan a

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food shows were great
Stayed 7 nights in Nov 2024

2/10 Terrible

charlien

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Stay at Catalonia Riviera Maya Resort & Spa We were really looking forward to our family vacation at Catalonia Riviera Maya, but sadly, it did not meet our expectations. Upon arrival, we were excited to check out the amenities, but quickly realized that many of the resort’s features were either closed or unavailable or just didn’t have. The spa was only open on the first day of our stay, and after that, it was inaccessible. The gym was closed, and to make matters worse, the main pools were also shut down. It felt like a lot of the resort was in maintenance mode or just not operating as advertised. Had to listen to drilling and hammering during my stay , the lobby entrance ceiling was being fix so the path ways were blocked off had long walk to lobby To top it off, only two restaurants were open daily, limiting our dining options significantly. The food quality was mediocre at best, and we expected more variety given the price we paid. The staff was not particularly welcoming or friendly, and we didn’t feel the hospitality you would expect from a resort of this caliber. There were very few activities available during our stay, which was a huge letdown for our family. We paid a premium for this vacation, but felt like we didn’t get value for the money. For the price, we expected much better facilities, better service, and more things to do. Overall, we were very disappointed with our experience at Catalonia Riviera Maya, and we definitely won’t be returning.
Stayed 7 nights in Nov 2024

6/10 Okay

Chelsea Lee

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
We paid for a privileged room with access to all the restaurants but their website which is required to book a reservation constantly crashes. This resulted in many frustrated mornings not being able to reserve a table. There were often many people at the front desk complaining about the same issue. Overall, the staff were good, Manuel at the buffet was definitely the best and he works hard for the guests! The resort is overpriced for what it is, we won't return there.
Stayed 7 nights in Nov 2024

8/10 Good

Anton

Liked: Cleanliness, staff & service
Resort was nice but making reservations for restaurants was so bad
Stayed 7 nights in Nov 2024

10/10 Excellent

Sofia M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalonia Riviera Maya Resort was excellent overall. The property was very clean and every staff member was very friendly and accommodating. One of the main pools and gym was closed which wasn’t disclosed at check in. Food at buffets was good, but the actual few restaurants they have are better, however it was very hard to get a reservation due to the fact that the link opened up at 8am, and everyone tries to go on at the same time and book a slot, the spots are very limited and almost impossible to get. Drinks were good, not watered down and bartenders very friendly and accommodating. Plenty of daytime pool activities. Beaches were nice but small. The room was nice and clean, and the staff did a great job of keeping everything stocked and ready for us. Bed was comfortable and towels were provided as well, at our service.
Stayed 4 nights in Nov 2024