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Dreams Cancun Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Cancun Resort & Spa - All Inclusive

On the beach, scuba diving, snorkeling, water skiing
Minibar, in-room safe, blackout drapes, iron/ironing board
Outdoor dining
Lobby sitting area
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Hot Tub
  • Breakfast available
  • Parking available

Room options

Deluxe Ocean & Dolphin-2 dbl bed

  • Sleeps 4

View all photos for Deluxe Double Room, 2 Double Beds, Oceanfront

Deluxe Double Room, 2 Double Beds, Oceanfront | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, 2 Double Beds, Oceanfront

  • Sleeps 4

View all photos for Deluxe Deal of the Day

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Deal of the Day

  • Sleeps 4

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Oceanfront

  • Sleeps 4

View all photos for Honeymoon Suite, 1 King Bed

Honeymoon Suite, 1 King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Honeymoon Suite, 1 King Bed

  • Sleeps 2

Deluxe Dolphinfront-2 dbl bed

  • Sleeps 4

Deluxe Ocean & Dolphin - 1 King bed

Highlights

Balcony
Air conditioning
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Hair dryer
  • Ocean view
  • Sleeps 4

View all photos for Club Double Room, 2 Double Beds, Oceanfront

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Double Room, 2 Double Beds, Oceanfront

  • Sleeps 4

Deluxe Room, 1 King Bed, Terrace, Partial Sea View

Highlights

Balcony
Air conditioning
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Hair dryer
  • Sea view
  • Sleeps 4

View all photos for Club Suite, 1 King Bed, Jetted Tub

Club Suite, 1 King Bed, Jetted Tub | Living area | DVD player

Club Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Air conditioning
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Hair dryer
Bathrobes
Jetted bathtub
  • Sleeps 3

View all photos for Club Room, 1 King Bed, Oceanfront

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Hair dryer
  • Partial ocean view
  • Sleeps 4

View all photos for Deluxe Double Room, 2 Double Beds, Terrace, Partial Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, 2 Double Beds, Terrace, Partial Sea View

Highlights

Balcony
Air conditioning
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Hair dryer
  • Partial sea view
  • Sleeps 4

Deluxe Dolphinfront-1 king bed

  • Sleeps 4

About the neighborhood

Map
Punta Cancun s/n, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 6 min walk - 0.6 km
  • Forum Beach - 8 min walk - 0.7 km
  • Caracol Beach - 9 min walk - 0.8 km
  • Hotel Zone Beaches - 12 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Dreams Cancun Resort & Spa - All Inclusive

Luxury all-inclusive property near Cancun Convention Center
Take advantage of a free breakfast buffet, a nightclub, and a swim-up bar at Dreams Cancun Resort & Spa - All Inclusive. This property is a great place to bask in the sun with a beachfront location, scuba diving, and sailing. For some rest and relaxation, visit the sauna or steam room, and indulge in a body wrap, reflexology, or a hot stone massage. The health club offers fitness classes and yoga classes; other things to do include kayaking, volleyball, and water skiing. In-room WiFi (surcharge) is available to all guests, along with a poolside bar and a rooftop terrace.
You'll also enjoy perks such as:
  • 2 outdoor pools with pool umbrellas and a swim-up bar
  • Breakfast (surcharge), free bicycle rentals, and tennis courts
  • Valet parking (surcharge), express check-out, and babysitting (surcharge)
  • Wedding services, ATM/banking services, and luggage storage
Room features
All 381 rooms feature comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and WiFi.
More amenities include:
  • Childcare services and rollaway/extra beds
  • Rainfall showers, free toiletries, and hair dryers
  • Balconies, premium channels, and DVD players

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 200 for 24 hours)
  • Available in some public areas: WiFi (MXN 200), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Valet parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Fitness center
  • Free bicycle rentals
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Cribs/infant beds available
  • DVD player
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway beds available
  • Supervised childcare

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (6135 square feet)
  • Meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cribs/infant beds available
  • Rollaway beds available

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • DVD player
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon
Late check-out fee: MXN 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: MXN 200 (for 24 hours, rates may vary)
  • Fee for wireless internet in public areas: MXN 200 (rates may vary)
  • Late check-out fee: MXN 500

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Dreams
All Inclusive Dreams Cancun
Cancun All Inclusive Dreams
Cancun Dreams
Cancun Dreams All Inclusive
Dreams All Inclusive Resort
Dreams Cancun
Dreams Cancun Resort Spa All Inclusive
Dreams Cancun Resort & Spa - All Inclusive Cancun

Frequently asked questions

Does Dreams Cancun Resort & Spa - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Dreams Cancun Resort & Spa - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dreams Cancun Resort & Spa - All Inclusive?

Self parking is available for a fee. Valet parking is available for a fee.

What time is check-in at Dreams Cancun Resort & Spa - All Inclusive?

Check-in begins at 3 PM.

What time is check-out at Dreams Cancun Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for MXN 500.

Are there all-inclusive benefits at Dreams Cancun Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Dreams Cancun Resort & Spa - All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. La Isla Shopping Mall is 2.3 mi (3.7 km) away.

Dreams Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 476 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

mt, canada

Liked: Staff & service
Beautiful resort spot
Resort hotel was old and needs major updating but location was perfect

4/10 Poor

go to Tulum instead!!, Chicago

Disliked: Staff & service, property conditions & facilities, room comfort
bad service and tip demands all the time
If they just stop trying to get us to pay pay pay all the time I would be able to vacation. These guys are after you like you are a golden goose! Buy condo etc..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and very friendly staff, food and beverage are very good too, recommended!

2/10 Terrible

Laurie, Connecticut, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel closed during our stay...!!!!!!!!!!!!
Not told upon booking that this resort was closing on May 1. Our reservation was from Apr 27 to 30..!!!!!!!!! We were assured that resort would be in full running operation thruout our stay. First day was true........second day on everything went downhill in every aspect. Each day more closed down, between restaurants, activities, entertainment, running out of liquor, air conditioning being turned off, and lack of hot water. Environment was HORRIBLE between guests infuriating and staff sadness, which they did their BEST to hide but just couldn't. Overall horrifying vacation experience.

6/10 Okay

Verified traveler

Liked: Staff & service
Good fir families. Not really young ppl
It was ok. The dolphin experience there is aimed at families and children. I wouldn't recommend if ur going with a young group of ppl looking to party. We were and were frowned at. Isn't it cancun though!!!

10/10 Excellent

Mena, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's called Dreams for a reason!
My bf & I recently stayed here for a week and we am so so happy we did. The staff was so friendly with exceptional service! There was always something to do within a 5 min. walk including grab food or a drink. Speaking of food... AMAZING! Fresh, good quality & tasted delicious.They are also very helpful with planning excursions outside the resort. The dolphin tank is just the icing on the cake :) Our vacation was romanitc, relaxing & fun all thank to Dreams Resort & Spa.

4/10 Poor

Bee, Minnesota

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
I personally would not recommend this hotel to anyone who is looking to stay in a nice comfortable room/hotel itself. It is not as glamorous as the images appear online. It needs to be torn down and rebuilt, which I believe is in the process of doing so. Overall avoid staying here.

10/10 Excellent

Bill, Bangor, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Beach Resort
This was our second trip to Dreams Cancun. We went to a different resort last year, but it was not as good as Dreams Cancun. We were very happy with our room and the very friendly staff who remained upbeat even though this resort was closing and they were losing their jobs. One of the waiters even remembered me from 2 years ago. The beach was wonderful and I enjoyed swimming in the ocean from their beach as there were minimal waves and not much undertow. The three outside restaurants had great food from a good selection plus were located very close to the beaches. I will always remember watching the sunrise from our room and the dolphins swim and play on our way to and from the main restaurant. It was fascinating to stop and watch the dolphins swim close to you and turn slightly so they could make eye contact with you. We swam with the dolphins two years ago at Dreams Cancun and thoroughly enjoyed it. We are very sad to know that Dreams Cancun is closing as we would have been a yearly returning guest. Hopefully we can find another resort similar to Dreams Cancun. Maybe the new owners will not destroy this great resort. The palm trees and other plants growing inside the main building where we stayed were magnificent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with very friendly and attentive staff
This was our second time in Cancun and this resort was definitely worth every penny! Restaurants, including the daily buffet were great. The pools and beach were not too crowded and we always found lounge chairs with umbrellas. We will be back soon!

10/10 Excellent

Dawn, Lancaster, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome amazing
Loved everything sad to hear Hyatt bought it out. Food amenities staff all off the charts! Best anniversary getaway!! Wish it would stay the same!!! Update plumbing is all it needs!! Dolphins relaxing to watch!

8/10 Good

VaneLuna&Vic, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, everything close by, great beach
We honeymooned here in early April 2014, and we had an AMAZING experience. The staff were very friendly, the food was delicious! The room service takes quite a bit of time, but everything was great. The room we got overlooked the ocean, and I really think any room you get, because of the location of the resort, will have ocean views. The only thing about the rooms (we upgraded after a few days) is that the TVs are very low quality and old. It is a great hotel, very friendly, pool side bar was nice, but could have been better, and the entertainment team was awesome and fun. The only thing is that you have to pay quite a bit if you want to have access to wifi the whole time you're there, since that is not included. The swimming with dolphins is also not included, obviously, but I loved having the dolphins inside the hotel, every time we would walk to our room you could see the dolphins swim by and make jumps, even at night with no one around. Very peaceful hotel, very family oriented and romantic. Loved it!

10/10 Excellent

karla, boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and the staff excellent!!
It's amazing how can people make you vacations more enjoyable and this hotel is one of the kind.Room service, concierge,bartender, bell boys you named are the best!!!! We had a blast!

10/10 Excellent

Bernadine, Gull Lake, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Dreams Cancun!!!
We loved Dreams Cancun! Loved it! I read over reviews before we left and was a little scared by all the poor comments. We stayed in the Pyramid building and had a very nice room. Yes, it was a little older, but I loved the Mexican charm with the stucco walls. It was super clean and the bed linens were soft and comfortable. We travelled with 2 teenagers so sharing 2 double beds for a family of four would have been tough. Our room was big enough that we fit in 2 cots, no charge! We overlooked the dolphins, which I loved. I did not find them noisy as I read in other comments, but they do start their swim with the dolphin programs at 9am, which were a little noisy. Very nice beach, calm waters, not much for snorkelling though. The kids had fun on the water trampoline and the kayaks (included). The drinks were amazing and plentiful, the bar staff were great. The food was fantastic!! Our favorite was Himitsu, the Japanese choice. We took in the evening entertainment every night we were there. It was a lot of fun. I am sad that they will be closing, but since we had such a fabulous time, I am sure that we may look into this place again under the Hyatt name. Thanks Dreams for a fantastic Mexican holiday!

6/10 Okay

Jenn, Wisconsin

Liked: Cleanliness, room comfort
The best part of this hotel is the private beach.
It was a nice family place to visit but not one that we have put on our list to return to. We spent all our time on the beach. The small pool as filled with small kids. No one was ever at the swim up bar for that reason. The dolphins are a nice, unique attraction. The food was very good at the on-site restaurants. However, if you want to sit more than 4 people to a table, you are charged to do so. We had a party of 11 and only could be seated together at the steak house if we promised to purchase a $50 bottle of wine. At the Mexican restaurant, they told us it would be $20 to seat us together. At the end of our stay, they had charged us $20 per person ($220) instead of $20 total. The charges were dropped but not until we argued with the front desk for a half an hour. When you pay for all-inclusive, I don't feel you should have to pay extra to sit with your family to eat.

10/10 Excellent

tim, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff made the stay
We just got home after 6 days at Dreams. The hotel is getting a redo starting this Wednesday. The staff was getting laid off but despite their anxiety I thought they handled all well. We enjoyed everything and thought the property was beautiful. Sure it's old but you don't find a better location in all Cancun. Any potential employers in Cancun please look into the well trained staff.

6/10 Okay

tara mohammadi, washington,DC.

Disliked: Property conditions & facilities, room comfort
Close to the beach but needs remodeling
The rooms in club section were not modern, bathroom needed remodeling, chairs and table were very primitive . Staff gave me different information about internet every day . Food not tasty and not very clean : I got sick twice ; not enough fruit . Long walk from beach chairs to ocean . The servers were very sweet .room,s view of the ocean was beautiful . Overall this hotel needed major redoing of all areas .

6/10 Okay

T, New York, NY

Liked: Cleanliness, staff & service
Nice Hotel - front of beach on all 3 sides.
Rooms are old and needs serious upgrade. Not too many choices for food though they have plenty of items, but all repeated every day. They have some 4 restaurants - the mexican is good (again their menu have very few items though they all tasted really good) but you have to make reservations and when you try they tell you its full and try your luck going there directly at certain times. Seafood restaurant is for adults only. only restaurant accessible without reservations is their world cafe (which is really not foods from around the world) but same repeatitive stuff everytime you go. Best thing about this hotel is their staff - very pleasing and very attentive.

8/10 Good

Kim, Buffalo, NY

Liked: Staff & service, property conditions & facilities
Beautiful views!
I stayed at Dreams 4/15-4/22- the views were beautiful. We had an oceanview room. I could hear the waves all night, it was awesome. Crystal blue waters and water all around. The food was good- I wish they had a few more choices but it was still good. Only one pool with a pool bar- not a bad size and not over crowded but I would like a bigger, fancier pool (if I'm being picky) plenty of bars, good drinks. Dolphins and dolphin view rooms- I prefer the ocean view unless you have kids you might prefer the dolphin room. I wouldn't stay in the tower, it is far from the water- Staff was nice- room was ok, nothing special. The hotel does need some remodeling and updating- the views made up for it. Great location. Hyatt is buying the property and will take over as of May 2014. I heard they may close for a year. So if you're looking for this year you may be out of luck but give it a try or look for the new name next year. I'm sure Hyatt is closing to remodel- I hope they keep the dolphins! I would go back again for sure! I was going next year but can't if they are closed. Great kids club- I didn't take kids but they had lots of activities for kids, families and adults.

8/10 Good

Michelle , Dallas

Liked: Cleanliness, staff & service, room comfort
Nice hotel love the beach .
This was my first time to Cancun , I really enjoyed it , the flight was short , no time change for me and once we got there I was very pleased with the hotel and beach .

8/10 Good

Raj, London

Liked: Cleanliness, staff & service, room comfort
Great location
Hotel staff were amazing and lots to do for the kids the evening shows were well organized and entertaining. Staff always did their best to maximize our comfort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very entertaining and relaxing
The hotel provided a comfortable environment suitable for family and couple holidays. A resort which boasts two separate beaches, dolphins and numerous restaurants at a considerably reasonible price entertained my partner and I comfortably for over a week.

8/10 Good

Shaun, Los Angeles, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The best location and great beach access. Hotel itself is outdated.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, we were happy to see same staff.
The ocean in Cancun is always warm and beautiful, coupled with a helpful friendly staff makes it a great vacation. The dolphins, the spa, the gym (fix bikes), most restaurants, the room (minus ants), were great. Only real complaint was when the seaside staff rushed us out of a half empty restaurant. They served our entrees while my wife was still eating her appetizer. This only happens in bar restaurants where kids work. Oceana, world cafe very good, the Mexican restaurant staff and food was excellent/ fun atmosphere.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Very friendly staff
The staff was terrific, however the hotel rooms were small, only one pool, one jacuzzi, and everything was catered around the kids instead of involving the adults too.