Fiesta Americana Condesa Cancun All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Aquaworld

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Aerial view
Outdoor banquet area
Premium bedding, down comforters, pillowtop beds, minibar
Outdoor banquet area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • All inclusive
  • Room service
  • Housekeeping
The price is SAR 1,497
SAR 1,847 total
includes taxes & fees
31 Jan - 1 Feb

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Room options

Available filters for rooms
Showing 18 of 18 rooms

2 Bedroom Master Suite

Highlights

Deck/patio
Separate dining area
Private outdoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 114 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Suite (Honey Moon)

Highlights

Deck/patio
Separate dining area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Suite

Highlights

Deck/patio
Separate dining area
Private outdoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking (Master)

Highlights

Deck/patio
Separate dining area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 4 min walk
  • Maya Museum of Cancun - 12 min walk
  • Iberostar Cancun Golf Course - 13 min walk
  • La Isla Shopping Mall - 4 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬8 min walk
  • ‪Market Place - ‬7 min walk
  • ‪Rosa Negra - Cancún - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Upscale all-inclusive property refurbished in 2019 and located near Aquaworld
Located close to La Isla Shopping Mall and Cinemex La Isla Cancun, Fiesta Americana Condesa Cancun All Inclusive provides 3 poolside bars, a swim-up bar, and concerts and live shows. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a deep-tissue massage, reflexology, and a manicure/pedicure at Miiluma Spa, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the health club; other things to do include beach volleyball. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a terrace and shopping on site.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • An electric car charging station, babysitting (surcharge), and beach towels
  • Multilingual staff, a porter/bellhop, and a music library
  • Guest reviews speak highly of the family-friendly amenities, beach locale, and pool
Room features
All 507 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Pillowtop mattresses and down comforters
  • Blackout drapes/curtains and restaurant dining guides
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, LED light bulbs, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 2 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Kalmia
  • Thai Kunn
  • El Mexicano
  • Rosato
  • San Telmo

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Karaoke
  • Lifeguards on site
  • Playground
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center (21600 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Lifeguards on site
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% of food locally-sourced
  • Bingo
  • Beach towels
  • Communal living room
  • Games
  • Music library
  • Renovated entire property - December 2019
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 89 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Sanitation services: USD 5 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
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Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
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Fiesta Americana Condessa Cancun
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Fiesta Americana Condesa Cancun - All Inclusive Cancun
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Frequently asked questions

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Fiesta Americana Condesa Cancun All Inclusive pet-friendly?

Yes, Fiesta Americana Condesa Cancun All Inclusive allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 89 per pet, per night. Service animals are exempt from fees.

How much is parking at Fiesta Americana Condesa Cancun All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Fiesta Americana Condesa Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Fiesta Americana Condesa Cancun All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, volleyball, language classes, and more.

Where is Fiesta Americana Condesa Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Aquaworld, La Isla Shopping Mall, and Cinemex La Isla Cancun. Puerto Cancun Marina Town Center is 9.3 mi (14.9 km) away.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2205 out of 3541 reviews" "
Rating 8 - Good. 761 out of 3541 reviews" "
Rating 6 - Okay. 307 out of 3541 reviews" "
Rating 4 - Poor. 144 out of 3541 reviews" "
Rating 2 - Terrible. 124 out of 3541 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Traveled with group
Liked: Amenities
It was overall a good experience, the staff were very nice and service oriented. The property looks nice and has a nice beach and pools with activities happening throughout the day. Food was good with many options to choose from
Stayed 3 nights in Jan 2025

6/10 Okay

Tisha

Traveled with family
Liked: Cleanliness
Beautiful beach, friendly staff, good amenities. I was underwhelmed by the food, outside of the Italian restaurant. This hotel is good for the price, and conveniently located.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ryan, Hilliard

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fairly small which makes it very easy to get around.
Stayed 7 nights in Jan 2025

2/10 Terrible

Niharika

Traveled with family
BEWARE OF THE FRONT DESK STAFF - They attempt to overcharge you. The hotel asked us to pay $30 per hour for early check-in and late check-out. When we initially made the booking, there was no mention of an additional charge for these services; it was only stated that they were subject to availability. We made a $50 donation for early check-in, since after a 10-hour journey, we were exhausted and simply wanted to settle in. For late check-out, we continued to argue the point with the staff, and eventually, they realized they couldn’t get any more money from us. The late check-out was granted—without any additional charge.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ana Espiritu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Angeles

Disliked: Cleanliness
Food amazing super delicious The Mexican restaurant was really really delicious Unfortunately the cleaning team needs to be retrained
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

andrew

Traveled with family
Liked: Cleanliness, staff & service
Love the property!! Will definitely return on future getaways Only wish there was more english speaking or at least english subtitles on the television.
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Pamella

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean property. Good food and good consistent service from the staff. Only about 15-20 minutes away from the Cancún airport. Definitely plan on visiting again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dallas, New Braunfels

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful resort! We would definitely come back.
Stayed 5 nights in Jan 2025

10/10 Excellent

CAROL, sterling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no words to express my gratitude to all the amazing people who work at fiesta Americana condesa . I am extremely satisfied with your place I’d dare to say it’s the best resort I’ve been to and I travel a lot all over the world
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and take good care of everyone. The buffet has plenty of options that change daily. The restaurants inside and outside by the pool did not disappoint. There was entertainment everyday by the pool and in the evenings at the bar or theater. I would go again, and I would recommend this destination to others.
Stayed 6 nights in Jan 2025

8/10 Good

Baktygul

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Isn’t a lot of entertainment, but when there is, it’s very nice. The rooms look nice, but the sheets and blankets smelled like sweat… Also the sanitation conditions were very iffy.For example employees didn’t use gloves. But the waiters were very kind, and the service overall was very nice.
Stayed 4 nights in Jan 2025

10/10 Excellent

Bethany, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. However, don’t buy stuff in shops extremely expensive. Like a bathing suite 249$
Stayed 2 nights in Jan 2025

6/10 Okay

Michelle

Like the ocean view from the resort. Doesn’t like the route to the connection between building buildings.
Stayed 4 nights in Jan 2025

8/10 Good

Melissa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at Fiesta was overall good, The rooms were very clean and staff super friendly. The buffet and snack bars were our go to. The service always top notch!
Stayed 3 nights in Jan 2025

10/10 Excellent

Catherine B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place. Amazing view from our room. As a VIP Expedia customer, I didn't get the upgrade. Though our room was nice, I believe I should be entitled on what I'm promised. Food is good. Lots of options. Our room is very clean but could hear the next door guests pulling the chair. Walls needs upgrade though. Lots of activities during the day and night. Staffs are very nice. It was a wonderful stay for me and my husband. I would recommend!
Stayed 3 nights in Jan 2025

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 10/10, the dining options, hotel location. The staff were extremely friendly and helpful
Stayed 5 nights in Jan 2025

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, staff were courteous, friendly and well prepared. The areas were well maintained, comfortable and clean. I will definitely come back to this resort again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 4 nights in Dec 2024

10/10 Excellent

Sun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

sandy

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Worst customer service, we had to pay almost $2000 extra because of the bad customer service.. also after 4 hours waiting they give us room hasn’t been cleaned and we had to wait more to give us different room
Stayed 5 nights in Jan 2025

6/10 Okay

Alexander

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
In the 6 days and 3 rooms we never did get our special welcome item- chocolate covered strawberries. There isn’t a lot to do other than swim or play on the beach. There is lots of food options but the food wasn’t great. It was ok. Overall it was a good experience, staff is really friendly and helpful but if you’re traveling with a party of 10 don’t expect to dine together. They cannot accommodate
Stayed 5 nights in Jan 2025