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Hotel Riu Cancun - All Inclusive

3.5 star property
Ocean-view property with a swim-up bar, near Forum Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Cancun - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach towels
Porch
Reception hall
Front of property - evening/night

Reviews

8.2 out of 10

Very good

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Gym
    Gym

Room options

Available filters for rooms
Showing 32 of 32 rooms

View all photos for Standard Room, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Adults Only |B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (Adults Only |B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Cancun, QROO

What's nearby

  • Cancun Convention Center - 7 min walk - 0.6 km
  • Gaviota Azul Beach - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Chac Mool Beach - 14 min walk - 1.2 km
  • Hotel Zone Beaches - 16 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - All Inclusive

All-inclusive eco-certified property near Cancun Convention Center
Forum Beach and Gaviota Azul Beach are located near Hotel Riu Cancun - All Inclusive, which provides a free breakfast buffet, an adjacent golf course, and a nightclub. With a white sand beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a facial, a body treatment, and a massage at Renova Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Enjoy the health club, as well as activities like surfing/body boarding, snorkeling, and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Other perks at this property include:
  • 4 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, babysitting (surcharge), and an elevator
  • A 24-hour front desk, a porter/bellhop, and massage treatment rooms
  • Guest reviews give top marks for the family-friendly amenities, beach locale, and pool
Room features
All 569 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, recycling, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Miramar
  • La Toscana
  • Kawachi
  • Kulinarium
  • Turquesa

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Nightclub
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/body boarding
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Riu Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Riu Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, surfing/body boarding, volleyball, and more.

Where is Hotel Riu Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 10-minute walk of Plaza Caracol Mall, Gaviota Azul Beach, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cancun Convention Center and Forum Beach are also within 15 minutes.

Hotel Riu Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1388 out of 2813 reviews" "
Rating 8 - Good. 667 out of 2813 reviews" "
Rating 6 - Okay. 364 out of 2813 reviews" "
Rating 4 - Poor. 194 out of 2813 reviews" "
Rating 2 - Terrible. 200 out of 2813 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian Jade

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at RIU resort. Very family oriented, many activities that are fun to do at the resort, non judgment environment, and employees are very welcoming! Highly recommended this resort.
Stayed 4 nights in Nov 2024

6/10 Okay

Krzysztof

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

2/10 Terrible

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property, is outdated, the mirrors are stained, the air conditioning in the rooms aren’t very cold, I had to change my room key several times because it just stop working out of the blue, the elevator stopped working. The shower was clogged. However, the staff are friendly and professional. The property itself needs a revamp.
Stayed 5 nights in Nov 2024

10/10 Excellent

Godfrey O Neil

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We arrived early and were greeted by the staff in a very friendly manner. Service was excellent. At first, the Ac in the room was not working, and they sent a technician right away to fixed the issue. The rooms are a little outdated but the excellent service of the staff more than makes up for it.
Stayed 4 nights in Nov 2024

6/10 Okay

Mariam

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool and beach are the best part!! the food was not that great and they should update the rooms and bedding overall it was a decent stay but have stayed in much nicer for less in Cancun.
Stayed 4 nights in Nov 2024

10/10 Excellent

Temeshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Ibrahim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay anywhere else
Stayed 4 nights in Nov 2024

8/10 Good

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall not bad, they gave us a very bad room in the begining but they upgraded us to junior suite as a compensation. Food is slightly repititve and activities too but overall not bad.
Stayed 8 nights in Nov 2024

4/10 Poor

Mahmood

Stayed 5 nights in Sep 2024

6/10 Okay

Ramiro, Los Ageles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 5 nights in Nov 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff and service
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was exceptional, and the staff was very friendly and helpful.
Stayed 6 nights in Nov 2024

8/10 Good

Boppé

Stayed 3 nights in Oct 2024

10/10 Excellent

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Mahsa, North York

Traveled with group
Liked: Cleanliness, staff & service, amenities
One guy (big guy with big nose and mustache ) working at towel section who has a navy blue cell phone case was hiding his phone behind a bored in his hand and video taking me and other girls which made me feel very uncomfortable and he knows I caught him but I couldn’t say anything. He should be fired!!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Claude James

Stayed 3 nights in Jun 2024

10/10 Excellent

Ailine

Stayed 2 nights in Oct 2024

10/10 Excellent

Jose

Stayed 3 nights in Oct 2024

10/10 Excellent

Guenther

Stayed 6 nights in Oct 2024

10/10 Excellent

Alicia

Stayed 3 nights in Oct 2024

2/10 Terrible

Ethan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is horrible the food and property condition were extremely bad! Do no stay here I have stayed at several other Riu Hotels and this is by far the worst!
Stayed 4 nights in Nov 2024

6/10 Okay

Julie

Average property food and drinks were disappointing but room and beach was great
Stayed 5 nights in Nov 2024

10/10 Excellent

Johny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Charlette

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Nov 2024