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Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property
Property with private beach, full-service spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

Aerial view
Room, 1 King Bed, Ocean View (Preferred Club) | Beach | Private beach, white sand, beach umbrellas, beach towels
View from property
Preferred Club Master Suite | Free minibar, in-room safe, desk, laptop workspace
Aerial view

Reviews

8.0 out of 10

Very good

Popular amenities

  • On private beach
  • All inclusive
  • Pool
  • Restaurant
  • Bar
    Bar
  • Pet friendly
    Pet friendly

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Deal of the Day

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Sleeps 4

View all photos for Partial Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Partial Ocean View Double

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front Double Beds

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front Double Beds

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front King Bed

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 3

View all photos for Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Double Balcony Ocean Front

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Partial Ocean View with Balcony King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View with Balcony King Bed

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 2

View all photos for Partial Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Partial Ocean View King

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Connecting Room

Free minibar, in-room safe, desk, laptop workspace

Deluxe Family Connecting Room

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Premium Preferred Club King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Balcony Ocean Front

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front King Bed

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Premium Preferred Club King Ocean Front

Premium Preferred Club King Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Ocean Front

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View King Bed

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
  • 33 sq m
  • Partial ocean view
  • Sleeps 3

View all photos for Premium Preferred Club Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Preferred Club Ocean Front Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Double Beds

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite (Presidential)

Presidential Suite (Presidential) | Free minibar, in-room safe, desk, laptop workspace

Presidential Suite (Presidential)

Highlights

Outdoor play area
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
  • 132 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View Double Beds

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4

View all photos for Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club King Balcony Ocean Front

Highlights

Balcony or patio
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Honeymoon Plunge Pool Suite

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Corner Suite King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Corner Suite King Bed

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Private bathroom
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Sofa bed
Blackout drapes/curtains
  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Double Partial Ocean View

Premium Double Partial Ocean View | Free minibar, in-room safe, desk, laptop workspace

Premium Double Partial Ocean View

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Free minibar, in-room safe, desk, laptop workspace

Family Suite

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium King Balcony Ocean Front

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean Front with Balcony King Bed

Deluxe Ocean Front with Balcony King Bed | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front with Balcony King Bed

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2

View all photos for Premium Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Map
Cancun, QROO

What's nearby

  • Cancun Convention Center - 9 min walk - 0.8 km
  • Forum Beach - 12 min walk - 1.0 km
  • Tortuga Beach - 2 min drive - 2.2 km
  • Langosta Beach - 3 min drive - 3.3 km
  • La Isla Shopping Mall - 5 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬5 min walk
  • ‪Turquesa Restaurant - ‬5 min walk
  • ‪Kawachi Specialty Restaurant - ‬5 min walk
  • ‪Hotel Miramar - ‬5 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

Upscale all-inclusive property near Cancun Convention Center
Located close to Forum By The Sea Mall and Tortuga Beach, Dreams Sands Cancun Resort & Spa - All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This property is a great place to bask in the sun with a private beach, beach massages, and sailing. Treat yourself to hydrotherapy, a body scrub, or reflexology at Pevonia, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and beach volleyball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An area shuttle, babysitting (surcharge), and beach towels
  • Tour/ticket assistance, smoke-free premises, and a 24-hour front desk
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 414 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, LED light bulbs, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Area shuttle (surcharge)

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • World Cafe
  • Portofino
  • Himitsu
  • Gaucho
  • El Patio

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • Snack bar/deli
  • Trampoline

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach umbrellas
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable cups only
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Frequently asked questions

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Dreams Sands Cancun Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Sands Cancun Resort & Spa - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include kayaking, sailing, volleyball, and more.

Where is Dreams Sands Cancun Resort & Spa - All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 15-minute walk of Cancun Convention Center and Forum By The Sea Mall. Tortuga Beach and Langosta Beach are also within 3 mi (5 km).

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 375 out of 837 reviews" "
Rating 8 - Good. 223 out of 837 reviews" "
Rating 6 - Okay. 137 out of 837 reviews" "
Rating 4 - Poor. 42 out of 837 reviews" "
Rating 2 - Terrible. 60 out of 837 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Mirna

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
Stayed 7 nights in Nov 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities and food this property offered were excellent 👌
Stayed 7 nights in Nov 2024

10/10 Excellent

Hai Hong

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Julio

Stayed 4 nights in Oct 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of restaurants and activities. Walking along the beach is great in both directions
Stayed 4 nights in Nov 2024

2/10 Terrible

Shelley

Traveled with group, Business traveler
BE AWARE of the scam….sometime during our stay, my credit card was swapped with the exact same card but a different name and obviously deactivated card. The scammer attempted to make 4 purchase; 2 went through and 2 were declined by my credit card company. I did not use my card the entire stay so this either occurred at check in or housekeeping. The manager did check the video of my check in but who knows…he could have been in on the scam. Aside from this, the food was terrible. But the facility was beautiful.
Stayed 1 night in Nov 2024

10/10 Excellent

Ricardo, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 7 nights in Nov 2024

10/10 Excellent

sandra, Falfurrias

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Too much construction and renovation due to raining conditions, food was good but poor variety
Stayed 4 nights in Oct 2024

6/10 Okay

Ivan adrian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Na
Stayed 3 nights in Nov 2024

6/10 Okay

Bernardo

Liked: Cleanliness, staff & service
Partial ocean view was non existing in the first room they gave me. I complained they gave me a better one, but this one was freezing and I could not control the AC. Staff is very nice. Facilities are ok. Checkout was at 12h, my flight was at 20h, they don't offer complimentary rooms to shower after the checkout which is sad for a resort like this and they didn't even allow me to checkout late.
Stayed 6 nights in Nov 2024

10/10 Excellent

Todd Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time at Dreams sands and the beach is wonderful low surf clean sand. Food is great. Rooms always clean. Need anything just ask they will get it
Stayed 6 nights in Nov 2024

8/10 Good

Aurelia, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was great. Food was delicious. The only issue was a non-working elevator. Delayed everything.
Stayed 4 nights in Nov 2024

2/10 Terrible

Barbara ann

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 337 all mold and mildew, ended up respiratory sick. Floors dirty, sandy every day, no towels, safe didnt work money stolen. Damp/wet sheets. Champagne was the worst. Noisey with outside music/ entertainment . Luggage wasn't delevired fir iver 2 hours after a 8 hour delay. Never stay at this resort.
Stayed 5 nights in Nov 2024

6/10 Okay

Patricia Martinez

Disliked: Property conditions & facilities
Service it was to low
Stayed 3 nights in Nov 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and so helpful. I loved the events that were hosted at night. The entire resort was very clean and the staff attended to any requests i had. One thing i did not like was the food. I wish there were more Mexican options given that we were in Mexico. I would’ve also appreciated that the buffet put out food quicker as it ran out quickly and had to wait for certain food items to be put out.
Stayed 4 nights in Nov 2024

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but I did book it because it supposed to include all the drinks they couldn’t make mix shots which that’s really the only thing I drink and food was okay the buffet wasn’t open for dinner had to reserve for dinner told us we had to buy a bottle
Stayed 4 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Robyn Sukhpreet Kaur

Traveled with family
Liked: Cleanliness, staff & service, amenities
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
Stayed 10 nights in Oct 2024

4/10 Poor

Thomas

Stayed 6 nights in Nov 2024

6/10 Okay

Gerardo Mendoza

Traveled with family
Liked: Staff & service, amenities
I’ve stayed at this location multiple times, though it has changed its name or property owner a few different times. I like that is far away from the noise yet close enough to other locations. The property needs more updating, but it does look like they are slowly upgrading the place. Unfortunately, we had hurricane Helene pass by, which made a mess, but it’s part of nature.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Love everything
Stayed 3 nights in Nov 2024

10/10 Excellent

jack

Stayed 2 nights in Sep 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 10 nights in Oct 2024

10/10 Excellent

Idania Maria

Stayed 4 nights in Oct 2024

8/10 Good

Keiry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent!! Specially Elmer and his team. Elmers drinks were AMAZING!!!! He went beyond to we make sure we had a good time. Cristian was also very attentive and very friendly. Also manuel, jonathan and Diana did a great job with entertainment. gave four stars because our rooms water smelled like suer . We had to complain -they fixed the issue but the next day it was the same again, we complained again and they fixed it again.. The couple that went with us also had rooms water smell like suer. Also, the first day we didn’t have towels in our room and the couple that went with us they didn’t get towels in room on their last night.
Stayed 4 nights in Oct 2024