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Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property
Recharge on the private beach or challenge yourself to a game of volleyball. Indulge in aromatherapy and delectable international cuisine for an unforgettable stay.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

Aerial view
Preferred Club Master Suite | Free minibar, in-room safe, desk, laptop workspace
Room, 1 King Bed, Ocean View (Preferred Club) | Beach | Private beach, white sand, beach umbrellas, beach towels
View from property
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Bar
The price is SAR 1,817
SAR 1,817 total
includes taxes & fees
4 Feb - 5 Feb

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Deal of the Day

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Sleeps 4

View all photos for Partial Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Partial Ocean View Double

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front Double Beds

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front Double Beds

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front King Bed

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 3

View all photos for Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Double Balcony Ocean Front

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Partial Ocean View with Balcony King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View with Balcony King Bed

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 2

View all photos for Partial Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Partial Ocean View King

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Connecting Room

Free minibar, in-room safe, desk, laptop workspace

Deluxe Family Connecting Room

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Premium Preferred Club King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Balcony Ocean Front

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front King Bed

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Premium Preferred Club King Ocean Front

Premium Preferred Club King Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Ocean Front

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View King Bed

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 33 sq m
  • Partial ocean view
  • Sleeps 3

View all photos for Premium Preferred Club Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Preferred Club Ocean Front Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Double Beds

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite (Presidential)

Presidential Suite (Presidential) | Free minibar, in-room safe, desk, laptop workspace

Presidential Suite (Presidential)

Highlights

Outdoor play area
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
  • 132 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View Double Beds

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4

View all photos for Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club King Balcony Ocean Front

Highlights

Outdoor play area
Balcony
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Honeymoon Plunge Pool Suite

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Corner Suite King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Corner Suite King Bed

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Sofa bed
Blackout drapes/curtains
  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Double Partial Ocean View

Premium Double Partial Ocean View | Free minibar, in-room safe, desk, laptop workspace

Premium Double Partial Ocean View

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Free minibar, in-room safe, desk, laptop workspace

Family Suite

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium King Balcony Ocean Front

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean Front with Balcony King Bed

Deluxe Ocean Front with Balcony King Bed | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front with Balcony King Bed

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2

View all photos for Premium Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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The price is SAR 1,384
SAR 1,384 total
includes taxes & fees
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About the neighborhood

Map
Cancun, QROO

What's nearby

  • Cancun Convention Center - 9 min walk
  • Forum Beach - 12 min walk
  • Tortuga Beach - 2 min drive
  • Langosta Beach - 3 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬5 min walk
  • ‪Turquesa Restaurant - ‬5 min walk
  • ‪Kawachi Specialty Restaurant - ‬5 min walk
  • ‪Hotel Miramar - ‬5 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

Upscale all-inclusive property near Cancun Convention Center
Located close to Forum By The Sea Mall and Tortuga Beach, Dreams Sands Cancun Resort & Spa - All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This property is a great place to bask in the sun with a private beach, beach massages, and beach volleyball. Treat yourself to a body wrap, a manicure/pedicure, or a massage at Pevonia, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and sailing. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An area shuttle, babysitting (surcharge), and concierge services
  • A front-desk safe, a gift shop, and free newspapers
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 414 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, LED light bulbs, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Area shuttle (surcharge)

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • World Cafe
  • Portofino
  • Himitsu
  • Gaucho
  • El Patio

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • Snack bar/deli
  • Trampoline

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach umbrellas
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable cups only
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Frequently asked questions

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Dreams Sands Cancun Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Sands Cancun Resort & Spa - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include kayaking, sailing, volleyball, and more.

Where is Dreams Sands Cancun Resort & Spa - All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 15-minute walk of Cancun Convention Center and Forum By The Sea Mall. Tortuga Beach and Langosta Beach are also within 3 mi (5 km).

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 420 out of 916 reviews" "
Rating 8 - Good. 236 out of 916 reviews" "
Rating 6 - Okay. 150 out of 916 reviews" "
Rating 4 - Poor. 46 out of 916 reviews" "
Rating 2 - Terrible. 64 out of 916 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet water. Beautiful beach
Stayed 6 nights in Jan 2025

10/10 Excellent

Stephanie Erica, West Kelowna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
Stayed 7 nights in Jan 2025

2/10 Terrible

Katya

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful, calm and safe to swim in. The staff are extremely friendly and helpful. The food was excellent with a great variety of choices.
Stayed 7 nights in Jan 2025

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great beach! Nearby stores. Food and drinks were pretty good!
Stayed 3 nights in Sep 2024

10/10 Excellent

Denise, PENTICTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice
Stayed 10 nights in Dec 2024

4/10 Poor

Thomas

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Stayed 7 nights in Dec 2024

10/10 Excellent

Bruce dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a a very relaxing and enjoyable stay. The staff was excellent and so was the property
Stayed 4 nights in Dec 2024

8/10 Good

Terusha

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Good food. Great for families. Men on the beach will only serve younger and bigger tippers. The ladies working on the beach were great.
Stayed 4 nights in Jan 2025

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this resort to have our daughters experience the grandeur after we had a beautiful experience at the related Secrets (adults only) resort nearby. This did not live up to the expectations. So we selected the higher level preferred club for the upgraded experience. The rooms (we had two rooms) were lacking maintenance with rusty fixtures, stained bed frames and walls, and non- flushing toilets. We used our ice buckets to fill the tanks so we could flush even after they “fixed” both. The promised daily cleaning did not occur until we requested it and asked for towels. They were left in the room on a chair with the beds unmade, no towels removed and the minibar left without being replenished. All that we had expected from our previous experience was definitely lacking. The service was extremely slow and lacking simple things such as a request for ketchup or salt taking 20 minutes after receiving your food. To make matters worse two in our party ended up with food poisoning. One from dinner the first night, basically washing out the rest of the trip. The second on the final night, making the last day and travel home incredibly unpleasant. I can say that they definitely work to have several activities and some of the staff are very helpful and sweet. The beach was beautiful and the water refreshing. The pools were chilly but I imagine refreshing in Aug. I hope that they can provide better experiences for others unfortunately we will not be returning.
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Ismael

Traveled with partner
The best beach!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Lauren, Olympia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful. All of the staff were amazing. All around a wonderful trip.
Stayed 5 nights in Dec 2024

6/10 Okay

Alonso

Traveled with family
Liked: Staff & service, amenities
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
Stayed 6 nights in Dec 2024

6/10 Okay

Isabel

Traveled with family
Liked: Staff & service
Not what I expected. Very small hotel, limited availability for the dinners. The organization of the dinners were not the best. The staff were very nice though. The area of it was convenient, it was around everything but I probably won’t stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, nice pools and good restaurants. Restaurants are open almost all day long, and the food was delicious. Staff were very friendly and helpful. A lot of activities, so we were never bored. No hidden fees, it’s really all inclusive, water, drink, snacks… the most beautiful thing about this place is the beach. It’s very clean white sand beach and the ocean is calm. This was my fourth vacation in Cancun, and it is the best experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ben

Stayed 2 nights in Nov 2024

10/10 Excellent

Weili

Traveled with partner
Liked: Cleanliness, staff & service
Food wasn’t bad. Rooms had a bit of wear and tear. Beautiful and swimmable beach.
Stayed 5 nights in Dec 2024

10/10 Excellent

Chenet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food
Stayed 4 nights in Dec 2024

8/10 Good

Francisca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this location, and I absolutely love the beach and the view. The only reason I didn’t give it 5 stars is that I feel the quality of the food has declined over the years (14 years). The first time I stayed at a Dreams Resort, the food had better authenticity and offered more traditional Mexican options, rather than feeling as commercialized as it does now. However, one improvement over the years is that the sales department has significantly toned down their approach. They no longer pressure guests into the “90-minute” (often 4-6 hours) presentations for vacation memberships. Overall, our experience was wonderful. We thoroughly enjoyed our stay and embraced the beach life every moment we were there.
Stayed 7 nights in Dec 2024