Find all hotels by Barcelo in The Fives

"Very good"

"We loved the beautiful property, views, and amenities. The staff was absolutely amazing, attentive and friendly. The entertainment team were so up beat and created such an amazing environment. Thanks to Yael, Fernanda, Jonathan, Gabriel, Justin and the rest. Shout out to the pool bartenders and staff as well, Gustavo, Eduardo, Guillermo, Alejandro, and Hilda for their fun drinks and attentive service! "

"Plenty to do on the property: yoga, water aerobics, cooking classes, lots of activities, wonderful dining options, excellent service. Took advantage of photo shoot for the beautiful scenery, the Mayan dinner was a big hit. Beach clean and beautiful white sand. Gabrielle in reception was amazing. Kendell is excellent ambassador, along with Carlos and Mayella who brought great yoga. Pilar is amazing hostess! Sergio took beautiful photos of us. We can’t wait to come back!"

"Very friendly staff, beautiful property, lots of dining options, great beach that is well maintained. Overall, a great resort"

"Excellent location and amazing services with lots of entertainment..!! Food was great .! I’ll definitely keep coming back .! "

"It is a great resort. The staff couldn't have been any more accommodating and kind. The food was incredible and the entertainment was epic. The only downside was that the beach was small and the whole waterfront was difficult to walk with all of the cabanas, boats and other resorts build so close to the water. However not the fault of the resort just human buildup"

"We had a wonderful time. Everything was amazing. Great food. Kind, caring and superb staff. Beautiful clean modern rooms (love the remodel from when we were there 8 years ago) Cant say enough good about the service, staff and food, as well as entertainment. Our only complaint would be that of Kathleen with the timeshare or as she says "membership". She is a liar and she is much too pushy. She does not know what NO means. We told her on day 1, No! we do not want anything to do with it but yet she continued to follow us around and harass us trying to get us to go sit through this timeshare presentation. She would hang near us at the entrance and ask where we were going while waiting for a taxi as well as ask when we would be back. I finally had to get stern with her and tell her it was none of her business. She bugged us about 4 different days of the 6 we were there. That is a total turn off. Get rid of the pushy timeshare people and we will most definitely be back. "

"Great customer service "

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