The breakfast, the people in the kitchen and the lady who cleans, as well as good location, is what this hotel is worth for. And the valet parking employee. But the receptionist Maria Jose is terrible. No customer service skills at all. Most of the receptinist are terrible. There is only one ice machine in 1st floor, but you cannot get to it as your key only works for the floor you are staying. You have to use the emergency stairs. However, emergency stairs is a puzzle. If that building is on fire, your are dead as there are no good signs. The rooms have no fridge. Everything you need, they charge for it. They even charge per person. If we go back to Merida, we will stay somewhere else for sure.