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"very retty. front desk had checked me into a room, which was NOT what I resered. then rechecked me into another room. I was unclear the entire stay of where dining benefits could be used. They could get more help n these areas. Although friendly and could speak english well, they were clueless as to meeting reservations as not enough information for them apparently"

"Very pleasant stay"

"Nice hotel in central Merida. Close to shops and restaurants. "

"Very good stay, we checked in late and the front desk was very helpful"

"Not many of the employees spoke English in the ones that did very little but they were still very helpful the restaurant staff was amazing, very clean rooms."

"This historic hotel is very charming, the lobby is very impressive but the rooms still need to be updated. We had originally booked a larger room with 2 beds with a sitting area because of our 5 night stay but had to request being moved after the first night because of the dingy carpet, dusty furnishings, cracked paint on the walls and uneven flooring. The next morning we were moved to a smaller corner room with a view, without carpet but the stained furniture in the sitting area definitely...

"Breakfast buffet was exceptional. Staff was very courteous and friendly."

"El estacionamiento es para 4 autos y es reducido para maniobrar fuera de eso excelente servicio de su personal"