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"I reviewed some of the reviews prior to traveling. Do not take the negative reviews with much weight. I wholeheartedly would give this resort a 5/5. The place was beautiful (yes, a little dated, but beautiful). The staff were so welcoming, funny, kind, consistent, and absolute professionals. The resort's pools were absolutely overwhelming. They were the biggest pools that I have ever seen in my life. The animals and nature were also amazing. I have never seen some of the animals. There were coatis everywhere! They were so cute. The location was convenient to Downtown Playa Del Carmen. There was a resort shuttle for 10 dollars round trip per person; the shuttle was great! A note of caution! Book a taxi from the airport PRIOR to getting to Mexico. The taxi experience is frustrating when you do it the day of. Never, ever, pay the first price they tell you. We paid 220 for two people to get to and from the resort. You can likely find cheaper. All of the critics seem to be not down to earth. This is an affordable and welcoming resort. You get what you pay for with respect to fancy food. The food was what you would expect for an affordable resort. It was good, but nothing I would rave about. There is only one criticism that I do agree with. I think the reservations for the restaurants fill up wayyyy too quickly. Make sure to book a reservation as soon as you check in. Plan your dinner times out to be conveinant for your plans. Otherwise you will not get a reservation. <3"

"We were pleasantly surprised by the food, it was top notch every night, would recommend every single restaurant! The staff were super friendly, and very hardworking. Cleanliness was very good. And the beach was breathtaking. Personally, I don’t think we’d go back. The pool left our hair and bathing suits green, we had to wash our suits and hair every night. Also, the second we arrived, hungry and tired, we had to sit and listen to a presentation trying to sell us a membership, when all along we thought he’d intended to show us the ropes of the resort. At least allow us to settle first. The entertainment itself was great, however the venue was outdated and difficult to find with no signage."

"Excellent resort will return "

"We thought the facilities and staff were excellent. Everyone was helpful, friendly and knowledgeable. Excellent experience all around. The food could have been a little better, but there were plenty of options and everything was well presented."

"all was ok"

"good food, accommodating staff clean rooms"

"This was my second time staying at Haven. This time we brought friends with us and they loved it just as much as we do. The swim out ocean front view will keep us coming back along with the service. "

"Loved it "

"Loved this resort "