Find all hotels by Hard Rock Hotels in Tulum

"Beautiful property. My room view was amazing. Aside from having 7 restaurants, nightly entertainment, spa, gardens, beach, wildlife, in the end my most memorable moments came through interactions with resort staff. Everyone we encountered always had a smile, was respectful and helpful. The restaurant staff was wonderdul. I want to especially thank and recognize the fine gentlemen at preferred breakfast at Portofino. They are Rene, Javier, and Edgar. Their excellent service and kindness left an impression. In the café I would like to thank and recognize Luis and Jessica for their latte skills and warm welcoming smiles. Last but not least, our highly skilled resort photographer Tania. She captured such timeless and priceless moments for us. My wife and I would like to thank you all for making our stay at Dreams Tulum a real life dream. We hope to see you all again soon. Blessings."

"Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff! "

"Would definitely go back"

"I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel. "

"Great place. Check in process was slow. "

"Gorgeous eco-high end hotel! Amazing restaurants. Great service! The room (No.1) was beautiful & peaceful… loved our stay!"

"Great place to stay when visiting Tulum. Staff is very friendly and always trying to exceed guest's expectations. "

"Good location, friendly and helpful staff. "

"反馈内容： The hotel is excellent! However, the restaurant service is extremely slow, and the road leading to the hotel is the worst I have ever seen. These issues significantly detracted from an otherwise great experience. I hope improvements can be made in these areas."