Find Hotel with a Concierge in Lower East Side, NY

"Great hotel very well located. "

"Convenient great location. Great experience and beautiful hotel. "

"For a NYC hotel, this was a wonderful place. It was clean and rather spacious. The walls were very thin, but that is pretty common in New York, just bring a sound machine. The streets outside were quiet, and I feel like it was a safer area altogether."

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"I love everything about the hotel and my stay!"

"AC was my only complaint, soon as i mentioned it to management "Omar" he moved us to a better unit. The staff in general was great! I really enjoyed my stay. It's dead center in the middle of where i wanted to be. Times square, what a great experience!"

"Upon reading the reviews I was nervous to stay at pod 51, however they provided a great stay for my first trip to New York, they honestly couldn’t have made my stay any more comfortable. I would recommend and stay here again!"

"Loved our double room on a high floor. The whole hotel is aesthetically pleasing. Check in was problematic. Most employees are nice and helpful but a couple were the opposite. "

"The location was great!! Staff were helpful and courteous."