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"From the moment we stepped foot onto this property, until the moment we departed. 5 star service. Very warm welcome, efficient check in, bellboy escort to our room and a very well done introduction of all room amenities. Beds are extremely comfortable and the linens, and particularly the pillows first class. Fresh pajamas delivered daily, room service and cleaning excellent. Bathroom was fully stocked with very useful amenities, tooth brushes with toothpaste, hair brushes, lotions, shampoos,...

"This was a great hotel. I would stay here again"

"It was our first time in The New Otani Hotel in Tokyo and was pleased with their excellent service and hospitality and of course cleanliness. We found their concierge helpful in regards to the use of subways, and how to get around the city. They are knowledgeable about interesting places to visit. We were also impressed with the staff politeness. "

"Apart from the snide check in experience, the stay was good. Multiple people standing around at check in desk but you have to use a machine, which they come over and watch you do. Why not just check us in then?"

"Great location. Great breakfast. Very close to Shimbashi Station exit 7. Figuring out where it was to exit was a challenge."

"Wonderful place to stay. Convenient to transportation and restaurants."

"The property was in a really good area and was clean. Our room was a good size and clean. Carpet looked tired but this was not a problem. Staff were great and really helpful and the location was good."

"Subway was just oppodite tge hotel. Very convenient location transpowise. Hotel provided good daily amenities including 2 bottles of water each day. Staff could speak English. Very helpful."