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"Property was in a good area, close to trains and restaurants. Restaurants inaide the hotel were unfortunately way over priced. There is a Tully's cafe and Family via garden tower walkway and go down to level 2. Or across the street from the Rolls Royce showroom is a city bakery. Onsite Japanese gardens were lovely. Rooms were musty and smelled stale (old smoke?) But clean! Very good counter staff and luggage staff."

"Comfortable and peaceful "

"A major, centrally located landmark that blends the old and new with topnotch Japanese hospitality."

"Large hotel- we like smaller hotels . But service excellent."

"I love this hotel and the Zen House experience was fantastic!"