Search Chalets in Puerto Juarez

"Good property"

"Really loved our stayed. Staff were very friendly and helpful. The place felt safe. The only thing was the menu in the buffet. We wished they would’ve had more choices. "

"The two areas for improvement: 1. Minibar doesn't get restocked regularly. When made specific asks, they were fulfilled partially. 2. Kids area is fabulous, albeit can use minor maintenance, we would have appreciated extended family time (under age of 4) hours during extra rainy days. This would have been great for our toddler when it was impossible to perform any activity outside. 3. Restaurants staff was great most times, but it was not consistent, unlike hotel staff which was fantastic "

"Foods served anywhere in this hotel are amazing. Staff are well trained and friendly. If they could invest in renovation in rooms and larger pools it would be absolutley perfect. "

"Great facility, pool and services."

"Absolutely wonderful stay and vacation with family for 10days !! Great staff and ambience. Perhaps can improve on the restaurant booking system via app rather than queueing up. But knowing Xmas is peak holiday time and crowded every where we did not mind waiting for seats. Overall great place, lovely location , sea facing rooms and pools etc "

"My daughter and I spent 5 nights. It's my 4th time in Cancun. Even though it's not as big as other resorts that I have stayed in, yet it is a good resort to spend some quiet time. The Christmas show and all the nightly shows are very interesting. The beach, pool side games, very amazing. There is YOGA at 9am led by Isreal. The buffet place isn't that big but there were varieties and food was really good. I can't talk about drinks because I don't drink. The staff were very welcoming. If you like to eat breakfast early, one of the restaurants open at 7am while the buffet place opens at 8am. They also set up coffee and pastries very early in the lobby for people that may be leaving early which I think is very good. There is construction work going on next door but I didn't hear any noise, not sure if it's because of where my room was located or maybe there was a break because of Christmas. Getting a reservation for dinner at the restaurants is a little tough and you have to download the app. We started checking for dinner reservations on our first day and we were lucky to get 2 reservations in the same restaurant. The Italian food at the restaurant wasn't good though so we had to go grab something from the buffet place. Overall, it was a fun 5 day Christmas vacation for me and my 18 year old daughter and we enjoyed every bit of it. Kudos to the entertainment team. This resort is about 17mins from the airport. They also let you into your room as soon as your room is ready not 3pm"

"Wonderful sercond visit"

"Great resort, great food options "