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"Customer service excellent "

"This hotel is clearly outdated. The tiles in the room were cracked and stained, the tub was cracked and peeling, the shower sang every time you turned the water on, the toilet ran on and on, even after jiggling the handle, the staff barely speak to you unless you speak first (this includes staff in the dining area, front desk, cleaning lady, pool guy, and at the bar), the food tastes like it was sitting in the freezer for months, defrosted in the microwave and served, the "security key card box"...