Find Hotel with a Concierge in Hotel Zone

"The staff and service were lovely. The hotel itself was disappointing. Our room was dated and furnished in a way that I would not expect from a luxury hotel. The room had no view, and was situated next to housekeeping and maintenance closets that were used from early morning to late at night. Despite the great service, there's no way I would choose to stay at this hotel again."

"Half of elevators and buttons don't work Stingy front desk and poor service No privacy in the rooms with glass bathroom doors and no locks Poor Internet Website restaurant schedule is different than reality Didn’t clean our balcony all week TV streaming didn't work Only one speaker at pool so loud in that spot but nowhere else TV streaming does not work so you only have Spanish TV beware Only one speaker at the pool that is very loud and one area does not spread to the rest of the pool and...

"We liked that it was close to downtown Puerta Vallarta. The size of the property was perfect. Entertainment during the day and evening were great as was the food and service. Everybody was very friendly. The only thing we didn’t like was that the multiple weddings took away space for the paying guests to enjoy the sun tanning beds."

"Lovely property. Staff was very polite and accomadating. Food and drinks were always consistent and good. Property was very nice. Clean . Easy access to everything. I would stay here again. "

"Every single aspect is excellent. Service facilities, good quality, room view and comfort. Best I have experienced "

"We stayed foe a week and enjoyed it. The food options are well above average at each restaurant and the Fresca Cafe was awesome for snacka, treats and light breakfast. Shout out to Gabriel for great poolside service and care and to Alex, for making great pizzas and conversations. Be aware that all rooms are connected, ao if your neighbors are loud, it will suck. Also, they only serve 2 beers, which is really bad and should change."

"Pros: Property and amenities were nice. Staff friendly but at times inefficient. Good food overall. Good specialty restaurants for dining. Cons: We couldn't get a baby crib on the 1st night and had to insist heavily. No way to get a decent coffee and no decaf option. Long lines for breakfast because poor setup and bad organization. "

"Very clean, great staff, walkable to downtown "