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Fiesta Americana Puerto Vallarta All Inclusive & Spa

4.0 star property
Family fun on the beach, with outdoor pool, near Cruise Ship Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fiesta Americana Puerto Vallarta All Inclusive & Spa

Outdoor pool, cabanas (surcharge), pool umbrellas
On the beach, sun loungers, beach umbrellas, beach towels
View from property
Sports facility
7 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Parking available
  • All inclusive
  • Bar
  • Pet friendly
  • Pool
The price is SAR 1,578
SAR 1,878 total
includes taxes & fees
5 Jan - 6 January 2025

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family Room, 2 Double Beds, Non Smoking

View from room

Family Room, 2 Double Beds, Non Smoking

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 41 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Fiesta Club Penthouse, 2 Double

Fiesta Club Penthouse, 2 Double | Minibar, in-room safe, desk, blackout drapes

Fiesta Club Penthouse, 2 Double

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking (Fiesta)

Club Room, 2 Double Beds, Non Smoking (Fiesta) | Nightclub

Club Room, 2 Double Beds, Non Smoking (Fiesta)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fiesta Club Penthouse, 1 King

Minibar, in-room safe, desk, blackout drapes

Fiesta Club Penthouse, 1 King

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View | Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Non Smoking

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, in-room safe, desk, blackout drapes

Honeymoon Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View | Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

On private beach
Pool
Breakfast included
All inclusive
9.2 out of 10, Wonderful, (1002)
The price is SAR 1,893
SAR 1,893 total
includes taxes & fees
23 Dec - 24 Dec
Velas Vallarta Suites Resort All Inclusive

About the neighborhood

Map
Av. Francisco Medina Ascencio km 2.5, Puerto Vallarta, JAL, 48333

What's nearby

  • La Isla - 6 min walk - 0.5 km
  • Hotel Zone Beach - 9 min walk - 0.8 km
  • Cruise Ship Terminal - 3 min drive - 1.8 km
  • Malecon - 4 min drive - 3.7 km
  • Playa de los Muertos - 15 min drive - 5.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • ‪Food Park PV - ‬4 min walk
  • ‪Deli Express - ‬1 min walk
  • ‪La Leche - ‬1 min walk
  • ‪The Market Sea Food - ‬8 min walk
  • ‪La Cantina Sports Bar - ‬2 min walk

About this property

Fiesta Americana Puerto Vallarta All Inclusive & Spa

Upscale all-inclusive property near Cruise Ship Terminal
Located close to Malecon and Playa de los Muertos, Fiesta Americana Puerto Vallarta All Inclusive & Spa provides a free breakfast buffet, a swim-up bar, and a poolside bar. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a facial, or a massage at Nakawe Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes are offered at the gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), supervised childcare (surcharge), and a banquet hall
  • An elevator, massage treatment rooms, and wedding services
  • Guest reviews give top marks for the helpful staff and proximity to the airport
Room features
All 291 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch flat-screen TVs with cable channels
  • Balconies, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (MXN 77 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Mexicano
  • Rosato
  • Chulavista
  • The Grill
  • La Cevicheria

Things to do

  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (5274 square feet)
  • Meeting rooms - 8

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch Smart TV
  • Cable channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Valet parking fee: MXN 77 per day
  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Americana Fiesta Puerto Vallarta
Americana Puerto Vallarta
Fiesta Americana Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta
Fiesta Puerto Vallarta
Puerto Vallarta Fiesta
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Fiesta Americana All Inclusive Hotel
Fiesta Americana Puerto Vallarta All Inclusive
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Puerto Valla
Fiesta Americana Puerto Vallarta Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta Hotel All Inclusive
Fiesta Americana Hotel All Inclusive
Hotel Fiesta Americana Puerto Vallarta & Spa Hotel
Fiesta Americana Puerto Vallarta & Spa Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Hotel
Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana All Inclusive

Frequently asked questions

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Fiesta Americana Puerto Vallarta All Inclusive & Spa pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 1300 per pet, per day. Service animals are exempt from fees.

How much is parking at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Self parking is free at this property.

What time is check-in at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Check-out is at noon.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Yes, the property is all-inclusive.

Where is Fiesta Americana Puerto Vallarta All Inclusive & Spa located?

Nestled on the beach, this Hotel Zone property is within 3 mi (5 km) of Cruise Ship Terminal, Malecon, and Playa de los Muertos. Bay of Banderas and Vallarta Adventures are also within 9 mi (15 km).

Fiesta Americana Puerto Vallarta All Inclusive & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 617 out of 1210 reviews" "
Rating 8 - Good. 280 out of 1210 reviews" "
Rating 6 - Okay. 177 out of 1210 reviews" "
Rating 4 - Poor. 75 out of 1210 reviews" "
Rating 2 - Terrible. 61 out of 1210 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

jamshid, bellevue

Stayed 4 nights in Nov 2024

10/10 Excellent

Evan John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very simple and clean
Stayed 7 nights in Dec 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Vacationed Dec 10-17, 2024...Fiesta Americana needs to learn a few simple service qualities many other all-inclusives already have in welcoming guests....most people are arriving from a long, hot trip so greeting customers with a cool towel and cold welcoming drink makes a great first impression... FA did neither and nor was the lobby bar open at 3 in the afternoon when we arrived to get a cold drink while waiting for check-in. We learned quickly the lobby bar doesn't even open until 5 pm and only one other bar is open to all is down at the pool. We also learned there is not 6 restaurants as advertised but just 3 for dinner and NO buffet... what all inclusive doesn't offer a buffet at three different mealtimes? We had paid for an upgraded room that was supposed to come with private dining for breakfast... it didn't... in fact you didn't get much for the upgrade except entry to the Sonne Club, which had an adult-only pool for Fiesta Club level. This area was exceptional though and the highlight of the trip... thanks to fabulous service by Raphael and Nacho we had a good time lounging by the pool everyday. That's one area we didn't have a complaint about, the service, it was great through the entire week, but we spoke to a number of guests from Canada and the US and all said the same thing...not enough food choices and hit and miss on food quality made us all seeking food off the resort. The King penthouse suite and the price was good for this resort, but we won't return.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joy

Stayed 7 nights in Nov 2024

10/10 Excellent

li hsiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Dec 2024

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff are excellent.
Stayed 7 nights in Dec 2024

6/10 Okay

Karen Elizabeth, Abbotsford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay. Staff are polite and helpful. It is a hotel experience, not a resort experience. Food was not the greatest
Stayed 7 nights in Dec 2024

8/10 Good

Laura

Stayed 1 night in Nov 2024

10/10 Excellent

Enoch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and a great place for relaxation, good food,sade and secure location in the heart of town....
Stayed 3 nights in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good with a few exceptions. I would not recommend Italian restaurant.
Stayed 8 nights in Dec 2024

6/10 Okay

Peter

Traveled with group
Disliked: Amenities
As mentioned, there was a lack of sanitizers. There were dispensers but they were all empty. Especially in the gym where it needed most. Furthermore there were no paper towels and sanitizer sprays to wipe down machines after use. The staff was always late also. Most servers seemed to be not so friendly as we’ve experienced in other resorts. Lunch buffet was very very limited with selection.
Stayed 7 nights in Dec 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
They were doing construction on the beach so it wasn’t very relaxing. There were only 3 restaurants available and no buffet (only breakfast) The food was good but got tired of it. Staff were friendly and the service was good.
Stayed 7 nights in Dec 2024

4/10 Poor

Gustavo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is building a new section by the pool that will host a restaurant and a bar. This means that there is a lot of construction noise. My first afternoon trying to relax was a continuous jackhammer until 5:30pm. There were some jackhammer pauses during the other days... My check-in experience wasn't good as we had to sit until 4pm to get our rooms, even when the check-in time is at 3pm. The property is not 5 stars, with details here and there that need attention (e.g. a missing closet handle, some stains in the floor, etc). The buffet is average (or less) but the a la carte restaurants are good. The people and their service is what makes me give a 2 star rating instead of just 1. They are really great and eager to help.
Stayed 4 nights in Nov 2024

10/10 Excellent

rocky

Liked: Cleanliness, staff & service, property conditions & facilities
The property is small and quaint. The staff are all lovely. The pools are clean and nice. I enjoyed the adult only pool and hot tub. The only downfall is they charge extra to go to the adult pool and hot tub being a single adult male travelling you don’t really wanna be in a pool with kids and families, but you also don’t wanna pay $100 a day to go to adult pool.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well staffed
Stayed 14 nights in Nov 2024

4/10 Poor

Andres, Redmond

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was really disappointed about our experience in this hotel. For starters, it’s old and poorly maintained. It’s very outdated, things like bathrooms mirrors, toilets, doors need to be replaced. We were able to hear everything from the room next door, I mean, everything! The elevator was constantly out of service. At the pool, the music was always too loud so there was no place to relax, we could even hear the loud music from the beach so you can’t even relax there. If you want to go to the adults only pool, you have to pay $90 dollars per day, ridiculous. By the beach, there were a number of vendors that are allowed to go in the property, very annoying. There is a construction site right next to the beach area inside the property that was super loud so again, no place to relax. The food for the most part was mediocre, except for the seafood place at lunch and the Mexican food place at night. One very positive aspect to highlight was the view from every room and the staff, they were incredibly kind and genuine. They went far and beyond to provide a good experience to the guests. Gumercindo, Danae, Darcy, Andres, yonni And Jaime were outstanding. Thank you
Stayed 5 nights in Nov 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, accommodating for food allergies and very clean. Will come back
Stayed 8 nights in Nov 2024

8/10 Good

Masoud

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good, staffs were friendly
Stayed 7 nights in Nov 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly and great seevice.Unfotunately building work taking place next to hotel..Making it noisy
Stayed 7 nights in Nov 2024

4/10 Poor

Yuen M

Stayed 4 nights in Jul 2024

4/10 Poor

Bethany

Disliked: Cleanliness, staff & service, property conditions & facilities
If you love the sound of constant construction and frat boys partying then this is the place for you. From morning until night I had the pleasure of hearing drilling going on and frat boys doing shots (well past 2am in the hallways). How relaxing and magical. And good luck trying to get a place to sit near the pool unless you want to pay upwards of $100 extra for the pleasure of a spot that just ends up sitting empty most of the time. The staff is clearly unhappy and even with generous tips, they look like they'd rather be anywhere else. T And don't bother trying to get a drink yourself from any of the bars. Remember those frat bros I told you about? Yeah, they've built a permanent wall around any area with alcohol in it. May as well stick to room service, which delivered nachos so old and soggy, they looked like tortilla soup. The one time we decided to splurge and pay for the private pool, one front desk person told us $90 for the day. When we came back to pay, the next guy tried to charge us $110 for the day. Talk about sketchy. Oh, and you better not have a stroller or wheelchair because it's a 10 minute wait at times for elevators. We were on the 7th floor and just took the stairs most of the time. I've been to Puerto Vallarta probably 20 times now and I have never stayed at a worse resort from beginning to end. Avoid unless you enjoy punishment.
Stayed 4 nights in Nov 2024

8/10 Good

Seyedreza

Traveled with family and small children
Liked: Staff & service
The hotel was ok overall. Not very family friendly. There was construction and noise heard so not very relaxing. Not mentioned at the time of booking.We loved the mexican food at the ceviche restaurant.
Stayed 5 nights in Nov 2024

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the setting of the Resort.Staff are vey helpful and accommodate us so well.The foods selections are ok.The most that stands out when it comes in Dining was The TiangTang .We enjoyed the selections from the Sushi to Entrada and the Entree as well as the desserts.
Stayed 7 nights in Nov 2024