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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

Choose dates to view prices

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
Interior
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
7 restaurants, breakfast, lunch, dinner served; international cuisine
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a peaceful retreat with two outdoor pools and spa services. Guests can relax at the poolside bar, visit the nearby Cruise Ship Terminal, or dine at one of seven restaurants serving meals all day.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
The current price is SAR 919
SAR 1,103 total
includes taxes & fees
25 Oct - 26 Oct

Room options

Check availability for these dates

Tonight

Sep 25 - Sep 26
Check availability for tonight Sep 25 - Sep 26

Tomorrow

Sep 26 - Sep 27
Check availability for tomorrow Sep 26 - Sep 27
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.2 out of 10
Very good
(15 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

7.8 out of 10
Good
(14 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Espresso maker
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • La Isla - 10 min walk - 0.9 km
  • Malecon - 5 min drive - 5.0 km
  • Playa de los Muertos - 7 min drive - 6.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Vallarta - ‬3 min walk
  • ‪Wings Army - ‬8 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Mario - ‬4 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Upscale all-inclusive hotel near Cruise Ship Terminal
A poolside bar, a rooftop terrace, and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. Treat yourself to spa services, such as hydrotherapy, a body treatment, or a facial. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
You'll also find perks like:
  • 2 outdoor pools
  • Valet parking (surcharge), a front-desk safe, and ATM/banking services
  • A 24-hour front desk, a banquet hall, and smoke-free premises
  • Luggage storage, tour/ticket assistance, and an elevator
  • Guest reviews speak highly of the pool, helpful staff, and location
Room features
All 192 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping, and desks

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

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Crown Paradise Golden Puerto Vallarta All Inclusive

  • Pool
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  • All inclusive
  • Spa
7.4 out of 10, Good, 1,866 reviews
The price is SAR 843
SAR 1,012 total
includes taxes & fees
5 Oct - 6 Oct
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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hacienda at Krystal Grand Puerto Vallarta?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 15-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

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The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 966 reviews
Rating 8 - Good. 267 out of 966 reviews
Rating 6 - Okay. 154 out of 966 reviews
Rating 4 - Poor. 91 out of 966 reviews
Rating 2 - Terrible. 69 out of 966 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff encounter was amazing. They go above and beyond. I had a great time!
Stayed 1 night in Sep 2025

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
liked the result, enjoyed our stay. I will come again.
Stayed 3 nights in Aug 2025

4/10 Poor

Shannon

Liked: Cleanliness, staff & service
Loved the spa! Loved the poolside cocktail service! Loved the housekeeping and beverage service! Hated the pool towel card service The buffet food was not very good
Stayed 5 nights in Sep 2025

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, limpieza, decoración, hambiente, la atención muy buena.
Stayed 2 nights in Jul 2025

8/10 Good

Maria G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time there 10-10
Stayed 2 nights in Sep 2025

8/10 Good

Celia LOPEZ

Liked: Cleanliness, amenities, property conditions & facilities
Que el personal fuera un poco más atento y más variedad de comida en el bufete del hotel hacienda
Stayed 2 nights in Aug 2025

8/10 Good

Erick Arnulfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio en general, pero en las habitaciones que ofrecen alberca privada les falta agua templada si no ni se pueden disfrutar y un poco más de privacidad
Stayed 2 nights in Aug 2025

8/10 Good

emmanuel alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia muy buena y relajante buena calidad de los alimentos y la atención del personal excelente y muy cálida
Stayed 2 nights in Jun 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 4 nights in Aug 2025

8/10 Good

Jaime

Liked: Cleanliness
We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere.
Stayed 5 nights in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Jun 2025

10/10 Excellent

Rashawn

Liked: Cleanliness, amenities, property conditions & facilities
The staff is Amazing. Pleasant helpful and hardworking. Truly made the stay special.
Stayed 4 nights in Jun 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing very courteous and top of everything.
Stayed 4 nights in May 2025

8/10 Good

Julio

Liked: Amenities
Good place the food some days are really good some mmm so so but place amazing people great
Stayed 2 nights in May 2025

8/10 Good

Peyman

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Only customer service was poor . Some of the stuff
Stayed 4 nights in Aug 2025

10/10 Excellent

María Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excelente, lo único que no nos gustó tanto es que en los restaurantes de especialidades los meseros eran poco amables
Stayed 3 nights in Jul 2025

10/10 Excellent

Juan Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel Hacienda tiene una alberca techada, muy conveniente cuando no queremos asolearnos mucho. El personal es muy atento y cuidadoso con el servicio. Las instalaciones estan impecables.
Stayed 3 nights in Jun 2025

10/10 Excellent

Laterrica

Soooo nice and clean
Stayed 3 nights in May 2025

10/10 Excellent

Jarell Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and courteous thorughout the entire stay. Whenever any situations arose, the staff handled things well. The room was amazing, though I never used the swimming pool attached to my room. I thoroughly enjoyed my bachelor trip to Krystal Grande and would recommended it to others. It's smaller than some of the resorts I've been to in Mx, but it had fair quality food and a pleasant atmosphere. Bobo the iguana was a nice added experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

8/10 Good

Rosa Maria Flores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lamentablemente me enfermé en nuestras vacaciones, pero el personal, sobre todo el Gerente Felipe, Oliver y la mesera Marissa, hicieron todo lo que estaba en sus manos para ayudarme y que me sintiera mejor. Muchas gracias por su calidez y atención tan cuidadosa en estos días.
Stayed 7 nights in Jun 2025

10/10 Excellent

Xolisile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and very helpful
Stayed 6 nights in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 5 nights in Apr 2025