Find Family Hotels in Francisco Uh May

"The staff was friendly and helpful "

"We were so happy with the resort ! In fact this is our second visit this year ! My only complaint would be the ala cartes were booked up and we only got to go to 2 instead of 4 .everything else was perfect ! Thankyou Grand sirenis !"

"Very pretty. Right by the beach. "

"We had an amazing experience, people were cordial and attentive. Edgar who served us at the seaside grill was extremely friendly and attentive to all the details that made us feel at home. He is someone who has class and cares about the people that visit the resort "

"Just completed our 4th visit to the property. We love coming here to relax, and unwind. It’s not a huge property, just perfect for us. Great service , friendly staff. "

"Great service "

"Our first time vacation in Tulum, Mexico. Was really excited about it but it didn't meet the expectations. The hotel is in a remote location and there was to transportation out of hotel to the Tulum city or surrounding areas! You either have to have a rental car or taxi! I was so surprised that a 5 star hotel didn't have airport pickup in their all inclusive packages! Had to pay almost $200 extra to go to hotel and back in airport. Hotel facilities was ok. Junior suit should have slippers to use in the room but there wasn't any! Bathtub and sinks Water wouldn't clear fast. Villas are spread out too far. Had to walk 10 mins from the room to lobby and buffet areas every meal time! There were carts/ trains available with a wait. Food options was ok but full of pork!! It was just disgusting that they would put pork with chicken and beef without any label on which is what!! Breakfast had minimum varieties mostly eggs everywhere! Instead of giving that much alcoholic drinks for free, they could've given us fresh coconuts! Instead they were selling coconuts for $800 pesos each!! All inclusive option didn't include all the restaurants within the Grand Tulum hotel area which i didn't know, otherwise i could've booked in Luxury Akumal or Sian kan! Grand Tulum had better reviews online. Anyway..overall an average experience. Might look for othet hotel options next year. "