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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

9 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine
Outdoor wedding area
Aerial view
Private beach, white sand, sun loungers, beach umbrellas
Garden view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • On private beach
  • Hot Tub
  • All inclusive
  • Bar
  • Breakfast included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View Quadruple

Highlights

Yard
Balcony
Separate sitting area
Private spa tub
Air conditioning
Free minibar items
Smart TV
Renovated in 2024
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View

Highlights

Yard
Balcony
Separate sitting area
Private spa tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Balcony view

Deluxe Junior Suite Single

Highlights

Yard
Balcony
Separate sitting area
Private spa tub
Air conditioning
Free minibar items
Smart TV
Renovated in 2024
  • 52 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

Highlights

Balcony
Yard
Separate sitting area
Private spa tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout drapes

Mini Suite

Highlights

Yard
Balcony
Separate sitting area
Private spa tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

Highlights

Yard
Balcony
Separate sitting area
Private spa tub
Air conditioning
Free minibar items
Smart TV
Renovated in 2024
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout drapes

Mini Suite Quadruple

Highlights

Yard
Balcony
Separate sitting area
Private spa tub
Air conditioning
Free minibar items
Smart TV
Renovated in 2024
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Suite Deluxe With Garden View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s)

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Exterior

Hilton Tulum Riviera Maya All-Inclusive Resort

Pool
Breakfast included
All inclusive
Spa
8.4 out of 10, Very Good, 1,603 reviews
The price is SAR 1,249
SAR 1,249 total
includes taxes & fees
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About the neighborhood

Map
Zona Costera K256, Akumal, QROO, 77710

What's nearby

  • Akumal Ecological Center - 9 min drive
  • Akumal Beach - 9 min drive
  • Riviera Maya Golf Club - 10 min drive
  • Yal-ku Lagoon - 11 min drive
  • Half Moon Bay - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min drive
  • ‪Mezcal Lobby Bar - ‬11 min walk
  • ‪Lobby Bar White Sand - ‬4 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Restaurante Helios - ‬3 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury all-inclusive property refurbished in 2024 and located near Akumal Beach
Located close to Yal-ku Lagoon and Half Moon Bay, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive provides a free breakfast buffet, a nightclub, and 2 beach bars. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a facial, hydrotherapy, or Ayurvedic treatments at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Pan-Asian cuisine. Enjoy the health club, as well as activities like volleyball, hiking/biking, and ecotours. In-room WiFi (surcharge) is available to all guests, along with 3 poolside bars and a free daily manager's reception.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with a lazy river, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, tennis courts, and 2 outdoor pickleball courts
  • Tour/ticket assistance, ATM/banking services, and massage treatment rooms
  • Guest reviews say great things the family-friendly amenities, dining options, and breakfast
Room features
All 934 rooms offer comforts such as private spa tubs and air conditioning, as well as perks like separate sitting areas and free stocked minibars. Guest reviews highly rate the clean, spacious rooms at the property.
Other amenities include:
  • Bathrooms with jetted tubs and designer toiletries
  • 50-inch Smart TVs with Netflix, streaming services, and cable channels
  • Private yards, separate sitting areas, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per hour)
  • Available in some public areas: WiFi (USD 0 per hour)

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants and 2 coffee shops
  • 2 beach bars, 3 poolside bars and 12 bars/lounges
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • The Park
  • Oishii
  • Butchers
  • Carnal
  • Lima

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Communal living room
  • Comprehensive recycling policy
  • Games
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Music library
  • Renovated entire property - December 2024
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch Smart TV
  • Cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony
  • Yard

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Private spa tub
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per hour (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per hour (rates may vary)
  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for USD 15 (subject to availability).

Are there all-inclusive benefits at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, bicycling, and more.

Where is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive located?

This Akumal property is on the beach, 2.8 mi (4.5 km) from Akumal Beach, and within 6 mi (10 km) of Xpu-ha Beach and Cenote Azul. Half Moon Bay and Yal-ku Lagoon are also within 9 mi (15 km).

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 4 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Krzysztof Jacek

Traveled with family
Liked: Cleanliness
Rooms worn out and not what they advertise
Stayed 9 nights in Dec 2024

6/10 Okay

Paula

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bald headed Oscar was amazing and so very helpful. He kept his word when he said he would do something. Always a pleasure to talk to. Went the extra mile to see how things were for us. He seemed to always be able to find us. You need more Oscars!
Stayed 10 nights in Jan 2025

10/10 Excellent

suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jan 2025

2/10 Terrible

Collin

The facilities are rundown, requiting major upgrades to not look like it was last updated in 1987. The a la carte restaurants are as easy to get in to as Fort Knox on a Tuesday. Staff is nice, but not trained at all to deal with tourists simple questions, constant confusion and lack of minimal organization. The rooms and facilities are spread out over what feels like the state of texas where you might need a small plane or helicopter to get to the beach, or demystify the secret code to find the restaurants or other areas of the resort you would like to visit and utilize. Vast majority of the staff don't know themselves where certain parts of the resort are….. it was laughable and we chose to simply give up after 2-3 days as it was becoming extremely frustrating. As a frequent traveler / vacationer i HIGHLY recommend NOT staying here.
Stayed 4 nights in Jan 2025

10/10 Excellent

Pavlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 10 nights in Jan 2025

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great beach that is clean with clear water and the ability to be in the ocean and enjoy the water. With 3 huge pools there were plenty of chairs with no early sunrise chair saving needed. The beach bar rotated a daily fresh prepared lunch and the staff was friendly and kind. Overall a great trip.
Stayed 5 nights in Dec 2024

8/10 Good

Serhii

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday was good and pleasant except for the fact that we had to change three rooms until we found a working air conditioner
Stayed 10 nights in Jan 2025

10/10 Excellent

Wendy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The serving staff were AMAZING! Shout out to Irene and Louisa serving our drink orders from the pool bar. We enjoyed walking the beautiful and tropical paths. The grounds and building are maintained and cleaned constantly. Many food choices and ethnic restaurants to try (all delicious!) . . . . enjoyed the Lion King show. The only thing we didn't enjoy was the 70's show on our very first night. Costumes were inappropriate ( too many butts hanging out) as was the grinding and gyrating happening on stage. Other than that very small unpleasantness, everything else was FANTASTIC!!! 9.9/10
Stayed 5 nights in Jan 2025

10/10 Excellent

Murray

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amenities were good, Leo our concierge was great, Louisa and Irene were incredible servers, AC was poor in our room, overall good experience.
Stayed 5 nights in Jan 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our trip to GS! Such a beautiful resort, lush and green within the jungle. Beach and ocean are stunning, lots of fish right at the resort, Plenty of wildlife to admire: monkeys, raccoons, coatis, cats, iguanas… luckily no snakes for us. The buffet was the best one I have experienced, large, clean and lots of yummy options. The a la cartes were fantastic! Our favourite was the Italian restaurant “Tonino.” Our waiter Rigo was incredible and went above and beyond to make sure we were well taken care of. The food at this place was awesome and will be the reason we come back. Be prepared to walk a lot since the resort is very large, we don’t mind walking so this was fine for us. The nightly shows we watched were fantastic: Michael Jackson, 70’s show and the Lion King. Only issues we struggled with was minimal bathrooms working and available for the size of the resort. And we would have liked hand sanitizer to be encouraged to everyone prior to entering the buffet and restaurants to prevent passing illnesses throughout guests. There was none anywhere on the resort. Rooms were standard, AC seems to work very minimally and make sure you bring your own toiletries since they do not offer much. No lotion, conditioner, or extras or any kind. Otherwise we loved this resort and will hopefully be back one day.
Stayed 7 nights in Jan 2025

10/10 Excellent

Eric Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the resort. It was my first vacation and my first all inclusive. I would love to go back and would recommend this resort to anybody
Stayed 7 nights in Jan 2025

6/10 Okay

Mikaela

Traveled with partner
Disliked: Staff & service
Medocre
Stayed 7 nights in Jan 2025

8/10 Good

Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities
I just returned from 11 days at the Grand Sirenis. Overall I had an amazing time and here is my honest opinion. This property is beautiful and spacious. Lots of opportunities to explores different areas, pools, beaches…the lazy river. The ocean was amazing! A couple days of murky water but most days the sea was clear and warm. I found the pools to be a little cool but on a warm day it didn’t take long to get used to. Both main pool areas are clean with lots of seating, bar and even food options close. The horseshoe pool is starting to show signs of needing some tlc but seemed to be the quietest of the 3 if you were looking for a little shade or refuge. I had no problem booking 4 al a carte restaurants. Loved my dinner at the Butcher. The buffets were mediocre at best, there was always something to eat but consistency and temperatures were lacking. The room was not updated but was serviceable, the bed was uncomfortable. Come to find out mid stay the pillow top mattress had been turned upside down, from the stains the bottom I had no intention of finding out why they had flipped it over. My last morning I woke up at 5 am to no power and no ac. Needless to say I was not a happy guest. I hoped to go back to sleep and it would come back on before I had to pack and get ready to leave but I neither happened. It doesn’t take long for the temperatures to rise inside. I had a 14 hour travel day ahead of me, so to not being able to shower and packing in the dark made for a long day.
Stayed 11 nights in Jan 2025

8/10 Good

LISA

Liked: Cleanliness, staff & service, amenities
Staff was exceptional. Food was good. Rooms need some repair. We had chairs with rips and paint spots on them. Bathtub took an hour to fill. Air conditioning hardly cooled the room and we lost power once. We were contacted daily to make sure things were going well. Superior customer service. They just need to work on some cosmetic updates and this place will be golden! I would still go back even with the flaws. Great family resort.
Stayed 12 nights in Jan 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
They are renovating and im sure the little things will be repaired paint peeling concrete chipping. But over all great place lots of options for food and pools. Beach was great. Then entrainment was good over all. Lots of wildlife on the resort nice to see
Stayed 13 nights in Jan 2025

10/10 Excellent

Graciela Giraldo de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2024

6/10 Okay

Ramie

Traveled with family and small children, Traveled with group
Liked: Amenities
The beach and view of the ocean were amazing. Able to snorkel right off the property. Some areas of the property were not wheelchair assessable, including some of the washrooms.
Stayed 10 nights in Dec 2024

4/10 Poor

kimia

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately not happy at all with our booking and stay at this resort. The service and food were terrible. The restaurants were not available to book, during our 5 days stay they told us they are all booked. At the beach restaurant it was all left over burgers and hotdogs that was not even warmed up. The towel station by the pool was always closed so we had to walk all the way to beach to get towel. The transportation inside the resort was with golf carts and they were supposed to stop by every 15 minutes however most of the time they wouldn't show up. I would say there were not enough golf carts for the resort. Our shower door was not closing all the way and water keep coming out , ended up me slipping on the floor. When we brought it to manager, they sent someone to fix it. But you do t want to go to a resort and keep reporting their problems to them. when we asked for extra sheet and blanket it took them 3 hours to bring it to us. The resort itself is beautiful and it has a lot of great pools and great beach , great shows at night time, but again the service and things not being available made our stay experience very unpleasant.
Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people, nature, premises and food were amazing - 10 out of 10. I’ll definitely recommend this place and will come myself many more times❤️
Stayed 6 nights in Nov 2024

6/10 Okay

Kimberley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property grounds are lovely. The rooms are dated and things not properly working in some cases. The resort is huge. Did not get the real lay of the land until the week’s end. Lots of walking.
Stayed 7 nights in Dec 2024

10/10 Excellent

Scott Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Jeffry Rafael Martinez

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is memorable and the beach is breathtaking. I really liked the staff and the services in general. People were really friendly and happy to help. I appreciate the fact that the hotel hires local people, Mayan culture, very humble and authentic people. The hotel had renovated buildings and some older ones, we were offered an upgrade because of our event, proposal, and this was muchly appreciated! Even although our room was not ready, they managed to find us another room on the meantime. The next day we got to our seaview room. It was new year’s eve so I figured some staff didn’t show up for work which happens everywhere. I disliked the fact that all the a la carte restaurants were full booked from day 1. We struggle to get in a peruvian restaurant. This was pitiful, as we booked here also for the quality restaurants. The concierge would tell us to come the next day but reservations were always fully booked. Had the impression these seats were mostly reserved for club members. The buffet food was decent but we were fed up after the 3rd day. Restaurants reservation definitely needs improvement. Food quality at the buffet was nearly excellent, we had lobster for New Year’s and this was amazing! Hotel is a bit far from the airport about 1h20. Overall I really recommend this hotel and will be coming back for sure as we made it a memorable place for our family were I proposed to my fiancé at the beach! 😍
Stayed 7 nights in Dec 2024

10/10 Excellent

Colleen Danielle

Traveled with partner
Beautiful resort; super friendly staff; great food and drinks!
Stayed 7 nights in Jan 2025

10/10 Excellent

Brad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation here. The beach was beautiful with lots of fish to see, lots of indigenous animals patrolling the grounds including monkeys, awesome pools and lazy river, huge sprawling grounds to explore and friendly helpful staff. Great all inclusive.
Stayed 5 nights in Jan 2025

4/10 Poor

Aviv

Stayed 7 nights in Dec 2024