8/10 Good
Katerina
Traveled with family and small children
20 January 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is kid friendly. Helpful friendly staff.
- Entertainment in the lobby should be every night.
- More umbrellas are need in the pool areas. Some were in poor condition. Need umbrellas for every 3 lounge chairs.
- Should be able to book cabanas and lounge chairs daily at a reservation desk. Did not come to a vacation resort to have to get up at 4:00 am to go and block pool seating for the day with my towels.
- Your website should not advertise amenities that are not available because they are under construction
- The first couple of days when we got there the cleaning staff were great. Near the middle and end of our stay they stopped coming. We only got 2 nights turndown service when it should have been everynight as advertised. Our room did not get cleaned for 3 days. We were generous and left $5.00 (American) everyday for the cleaning staff. We now they didn't show up because no new towels, the bed wasn't made, the garbage bins not emptied and the $5 tip was still there. Very disappointed.
- The last 10 min drive into the hotel, the road needs to be tended to.
- I would not rate this hotel as 5 star or diamond, more like a 3 1/2 star
Katerina
Stayed 6 nights in Jan 2025