Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Experience an unforgettable getaway with luxury amenities like waterslides and cabanas. Enjoy delicious meals at La Pergola while taking in breathtaking views of paradise.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
Private beach, white sand
Sapphire, 2 Bedrooms | View from room
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub
The price is SAR 1,239
SAR 1,511 total
includes taxes & fees
22 Jan - 23 Jan

Room options

Available filters for rooms
Showing 7 of 7 rooms

Ruby Suite

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Sapphire, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

Agatha King

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Agatha Queen

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Hot Tub, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Amber Room

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Sapphire Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Similar properties

About the neighborhood

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 11 min drive
  • Puerto Morelos Beach - 14 min drive
  • Ojo de Agua Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury family-friendly hotel
Take advantage of free water park access, a poolside bar, and a grocery/convenience store at Sensira Resort & Spa Riviera Maya – All Inclusive. Indulge in a massage, a facial, and aromatherapy at Inspiration Spa, the onsite spa. The on-site international cuisine buffet restaurant, La Pergola, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • An outdoor tennis court, babysitting (surcharge), and smoke-free premises
  • Multilingual staff, a 24-hour front desk, and a ballroom
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 359 rooms boast comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and air conditioning. Guest reviews speak positively of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • La Pergola
  • Galerie Des Sens
  • La Finca de Ana
  • Rodeo Grill
  • La Tentazione

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Shopping
  • Spa tub
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (6771 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Private beachfront location

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 27 2024 to January 31 2025 (dates subject to change):
  • Tennis courts

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sensira Resort & Spa Riviera Maya – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sensira Resort & Spa Riviera Maya – All Inclusive?

Self parking is free at this property.

What time is check-in at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Sensira Resort & Spa Riviera Maya – All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Sensira Resort & Spa Riviera Maya – All Inclusive located?

Nestled on the beach, this Puerto Morelos hotel is within a 5-minute walk of Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach is 1.8 mi (2.9 km) away.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 922 out of 1645 reviews" "
Rating 8 - Good. 360 out of 1645 reviews" "
Rating 6 - Okay. 167 out of 1645 reviews" "
Rating 4 - Poor. 91 out of 1645 reviews" "
Rating 2 - Terrible. 105 out of 1645 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Katerina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is kid friendly. Helpful friendly staff. - Entertainment in the lobby should be every night. - More umbrellas are need in the pool areas. Some were in poor condition. Need umbrellas for every 3 lounge chairs. - Should be able to book cabanas and lounge chairs daily at a reservation desk. Did not come to a vacation resort to have to get up at 4:00 am to go and block pool seating for the day with my towels. - Your website should not advertise amenities that are not available because they are under construction - The first couple of days when we got there the cleaning staff were great. Near the middle and end of our stay they stopped coming. We only got 2 nights turndown service when it should have been everynight as advertised. Our room did not get cleaned for 3 days. We were generous and left $5.00 (American) everyday for the cleaning staff. We now they didn't show up because no new towels, the bed wasn't made, the garbage bins not emptied and the $5 tip was still there. Very disappointed. - The last 10 min drive into the hotel, the road needs to be tended to. - I would not rate this hotel as 5 star or diamond, more like a 3 1/2 star
Stayed 6 nights in Jan 2025

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is far from most attractions/activities, and given its remoteness and extremely poor road conditions leading to the facility it was difficult to acquire reasonably priced transportation. I paid $120 USD to get from the airport with my two kids. The taxis all had the same price. The room we chose with bunkbeds were in very poor condition, the kids could not sleep in them. I tried to upgrade to another room but I was told this could not be accommodated. Access to USD under $50 dollars from ATM did not exist. I would have liked to tip staff more than I did, but the store was not able to make change and the baggage handlers had limited funds. I think not having access to break larger bills is doing a disservice to the income of the staff. The pool was very cold, it's unfortunate they were not heated to some extent. Most people avoided swimming on account of this, and the beach is largely not swimable. The water is brown and there is a lot of seaweed. Most staff were pleasant and upbeat. The rooms were well maintained and clean. The dining experiences were good, especially the Galleria. The Mexican restaurants menu is likely a little too authentic for the taste of most North Americans or kids. The entertainment was low budget but better than most resorts I have been to, and I attribute this to the energy and talent of the performers. I think there is a missed opportunity not to offer latin dance lessons in groups or even privately.
Stayed 7 nights in Jan 2025

10/10 Excellent

Timothy

Traveled with family and small children, Traveled with group
Perfect for young families but for older adults as well. French restaurant and Steak house were top notch. Can’t complain about anything!
Stayed 7 nights in Jan 2025

10/10 Excellent

Dominik Patryk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Ruby Suite. We didn't realize we had all the additional benefits with the room purchase until check-in. Seven-night stay with an exceptional view from room 438 (10/10). Our butler, Jony, was very enthusiastic, helpful, and personable. All of the staff provided exceptional service and very friendly.
Stayed 7 nights in Jan 2025

6/10 Okay

Sonia

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great family vacation. The entertainment (Brian, David, Daniel, etc) provided great entertainment and the nightly shows were good for both kids and adults. The service staff (Victor & Janitzia - Lobby Bar, Francisco, Ivan and Angel - Beach Cafe, Mario and Jaime - Food Court, Nadia, Connie, and Ale - Spa, Diego - Bellman and the staff at the tea room) were all very nice people, friendly and helpful. Would definitely recommend this hotel to anyone wanting to stay in the area. Thanks so much!
Stayed 8 nights in Jan 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It met simplicity of our first family vacation.
Stayed 6 nights in Jan 2025

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding!
Stayed 8 nights in Jan 2025

6/10 Okay

Deidre L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Gulgaz

Disliked: Cleanliness
Stayed 7 nights in Jan 2025

8/10 Good

Romaikel

Stayed 7 nights in Nov 2024

10/10 Excellent

jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family oriented resort so it is great for families. If you’re a couple that like to be out the way it is great for you too. The only thing that frightened me was the 3mi road getting to the property. Potholes are huge so if you’re not used to driving on roads like that, don’t drive. There is nothing walking distance so you’ll have to uber/taxi to wherever you like. I have to give the hugest shout out to the bellman Diego. From arrival to departure and everything in between, he is the epitome of guest service excellence. He took some REALLY GREAT photos of my fiancé and I that we are getting framed. Everett in dining hall in the lobby was great too ! He poured us drinks until the drinks started drinking us. Oscar helped me to set up excursions and my ride back to the airport. My room was cleaned well by housekeeping but they did not replace wash cloths and towels and we had to wait 30 min to receive them. besides the housekeeping mishap, my stay was awesome and i thank you all for a great birthday
Stayed 4 nights in Jan 2025

6/10 Okay

Laurence

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sensira was great. We really enjoyed the buffet. The selection of fruits and different cuisines were delicious. The Italian restaurant was not the greatest. The Mexican restaurant had very good appetizers but I would skip the mains. Steakhouse was solid. However, the highlight of the trip was all the activities for my 2.5 year old. She absolutely loved the trampoline room, even though she was the smallest one in there. The air hockey tables were a bit worn, but they were still fun for her. The daybeds were great and we spent most of the day at the beach. The staff were really great, especially at La Pergola (the buffet). Special shout out to Hever, Adrian, Karina, Mario and Roberto! We picked this resort specifically because it was very family friendly and it lived up to the reviews. Only real complaint would be the inability to stop the AC in the rooms. It was very cold in the rooms. Would definitely go again next year!
Stayed 5 nights in Jan 2025

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place, but not at all luxurious for anyone who’s ever stayed some place that is. We had the highest tier room which came with a butler—Cristian was lovely and helpful—and access to the Amber lounge which was a nice place to have coffee in the morning. Overall my wife and I made a great time of it, but even in the “adults only” section, this is a resort almost exclusively for young families. We were traveling without our nearly grown children for the first time in a while, and didn’t mind the noise and chaos created by toddlers and small children, but it’s not what we thought we were signing up for. If you’re a young or multi-generational family looking for a budget friendly all-inclusive pool vacation, this might be the place for you. If you’re a couple who wants an atmosphere of romance and pampered luxury, this is not it. It would however be remiss of me not to mention how spectacular the spa was. We had a couples massage, followed by the hydrotherapy, and I’ve never felt so relaxed. It was the best relaxing massage I’ve ever had.
Stayed 3 nights in Jan 2025

8/10 Good

Andrea

Traveled with family
Liked: Staff & service
Definitely caters to kids which is why I chose it and love about it. But……. Food very slender options at the buffet area.the showers are stand up showers and the water comes out all over the place, have to put a towel, the cups at the swim up pool definitely need to be changed out, and the swim up pool is dirty due to how close the beach is to the pool.
Stayed 5 nights in Jan 2025

10/10 Excellent

james

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The best property for families and parents with small children. So many great options for entertainment for the kids and plenty of things to do. We also loved the daycare, the kiddos loved going there and it gave us adults an opportunity to enjoy some time alone before picking them up.
Stayed 3 nights in Jan 2025

10/10 Excellent

Meghan Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! (4 adults, 4 kids under 7). The amenities, beach, pools were all amazing and well used by all. The resort had several washrooms around the main areas and they were fairly well kept for how busy it was! Our room was nice & big with a beautiful view (room 511). The main lobby, kid zone etc were awesome options for the kids. We tried to attend a couple viewings of the movies but they were either not playing or the wrong one was on. The buffet was pretty good, however we were disappointed that it was open and closed during certain times along with the other snack areas - which only proved issues with the littles since they dine on their own time. There were options, but felt sort of limited. Buffet was good - consistent at least. It did seem basic, not much options for the kids (chicken nuggets, french fries and cheese quesadillas for many nights) which they were already tired of from the lunch options served at the pool/beach. The best buffet was the last day we were there - figures! Our only neg. feedback was the Al a Cart restaurants had amazing food but you couldn't actually make any reservations - they were first come first served - and even though we were first few in line it was at least 2hr ordeal at the steakhouse which obviously didn't fare well with the kids. The service at the al a carts were sub par compared to the rest of the resort. Overall we would return here again!
Stayed 6 nights in Jan 2025

8/10 Good

Cherry

Liked: Staff & service
Stayed 7 nights in Jan 2025

8/10 Good

Jared

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Dec 2024

6/10 Okay

Isabella Camara

Traveled with family and small children, Traveled with family
Disliked: Amenities
Resort should include transportation for guests coming into the country, we had a difficult time with the drivers from the airport and finding a reliable trustworthy company to use. Resort is nice but a lot of areas are needing repairs. Unable floor easily kids trip on and my sister did as well. Often no soap in the pool/ beach area bathrooms. Our room was never stocked from the beginning and always missing items, sometimes not restocked with enough bath towels. A lot of inconsistencies. The adult only section was often filled with kids all day causing a lot of sand and dirt on the pool and hot tub making it not pleasing to use at all. No supervision from resort staff and a great lack of staff at this resort in general . Everyone is genuinely nice but you can see they are over worked and needed more employees on premises. Food was good and a lot of options, vegan and vegetarian menu at almost all the a la carts and buffet. But overall for what you spend at this resort I would not consider it luxury as there was a lot of dissatisfaction our group experienced and did not make us happy on this trip.
Stayed 6 nights in Jan 2025

8/10 Good

Nandish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

Alexander

Traveled with family and small children
Disliked: Amenities
We attended over Christmas holidays 2024 with our two children age 5 & 8. Although the price and reviews made it seem like a great deal, we ultimately did not have a great experience. - our son is celiac; there were pretty limited gluten free foods or the foods that might have been gluten free were highly cross contaminated. When we made inquiries for example at the buffet, servers couldn’t answer any questions. - this leads to the next issue which is that the staff throughout the resort largely had very limited English skills. If any at all. While I realize it was Mexico, a resort catering to international guests should have staff with better English skills. - the facilities that attracted us to this resort- games area with foosball and air hockey, video game stations, trampoline and foam pit- were all in terrible condition. The air hockey and foosball were all damaged and dysfunctional, missing pucks and balls; the video game stations were dysfunctional; the trampoline and foam pit were ok but in very worn out condition, nothing like the pictures on the website. The foam pit left little pieces of foam in our kids hair and clothes. - the buffet and restaurants had very limited hours and availability. During the day there were no buffet spaces open and so we found ourselves having to collect extra food at breakfast so the kids would have snacks during the day. I would expect a buffet facility at a resort like the is to be open all day. - I could go on; I do not recommend.
Stayed 6 nights in Dec 2024

8/10 Good

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 3 nights in Dec 2024

2/10 Terrible

Stanley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025