Hotel with a Concierge in Dominican Republic from SAR 1,857

"We loved our stay at the Zel. Food and staff were amazing. "

"Overall great property "

"We came here 4 years ago and it used to be such a great resort that we decided to return. However, it Was such a big disappointment. The staff were rude and not friendly. You couldnt even get someone to serve you in the evening at the bar (even though we were tipping a lot each time). The food was so horrible and got food poisoning on 3rd day, food was stale with very limited options. One of the worse vacations thus far despite the large price tag of the trip. Do not recommend at all! "

"Overall great vacation "

"This property was extremely beautiful. It had everything it mentioned on the website easily accessible to everyone. I would give this four stars however as an all adult inclusive property shutting down at 11 PM was unacceptable. Almost every restaurant had a dress code and that was a little ridiculous. The food was subpar at best with the best food coming from the Indian restaurant and the Japanese hibachi grill. The staff was beyond awesome. Richie specifically went above and beyond every day...

"Since we arrived at The Sanctuary resort, we had the warmest welcome and we felt this throughout our stay, we enjoy every minute, it was wonderful but the outstanding hospitality we received from the one-on-one personnel such as Felix from the steak house rest. & brkfst., Antolin from the Asian Wok rest., Sandro from the Italian rest., Dario and Jannete from our daily breakfast at Casa Bella, and as for the Pool this area had its own Ambassadors wish made the time spent even more special such as...

"Excellent overall stay. Fransisco, our butler was fantastic! The bartenders were very friendly with excellent service. Shout out to Rafi, Juan, Victor, Ana especially. Dining options are very good. American Steakhouse, French, Italian, and Japanese dining was very good."

"First of all the only thing we liked was the staff service. Specially Sr. Bolivar Rivas (driver). This person is at your service and problem solving that makes you feel protected. Super Professional and Respectful and a great Human. Another staff is Sr. Jose Nunez waiter (captain) he runs a ship with such a smooth sailing and great human. And finally SR. Adrian Jimenez waiter at the Level Melia beach snack restaurant. He is amazing on remembering your drinks and constantly offering his service....