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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Terrace/patio
Restaurant
Lobby
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, desk, blackout drapes

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Luxury

Minibar, in-room safe, desk, blackout drapes

Room Luxury

  • Sleeps 1
  • 1 Full Bed(s)

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 King Bed(s)

View all photos for Quadruple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Room Luxury

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Triple Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Quadruple Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Quadruple Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Room Luxury With Garden View

  • Sleeps 1
  • 2 Full Bed(s)

Similar properties

Outdoor pool

Serenade All Suites - Adults Only Resort

Pool
All inclusive
Spa
Pet friendly
9.0 out of 10, Wonderful, (2107)
The price is SAR 1,750
SAR 2,065 total
includes taxes & fees
12 Jan - 13 January 2025
Serenade All Suites - Adults Only Resort

About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury all-inclusive property near Cabeza de Toro Beach
Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to hydrotherapy, aromatherapy, or a body treatment at the onsite spa. Be sure to enjoy a meal at Buffet Principal, the on-site buffet restaurant. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 poolside bars and concerts and live shows.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • A banquet hall, a foosball table, and a porter/bellhop
  • A reception hall, massage treatment rooms, and luggage storage
  • Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff
Room features
All 603 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean, comfortable rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 65-inch flat-screen TVs with cable channels
  • Balconies, LED light bulbs, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Room service available

Restaurants on site

  • Buffet Principal
  • Restaurante SteakHouse
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Playground
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Designated smoking areas
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:30 PM.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, water fitness classes, yoga classes, and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 mi (10 km).

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2535 out of 5317 reviews" "
Rating 8 - Good. 1281 out of 5317 reviews" "
Rating 6 - Okay. 781 out of 5317 reviews" "
Rating 4 - Poor. 367 out of 5317 reviews" "
Rating 2 - Terrible. 353 out of 5317 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The mosquitos were a real problem at the swim up pool. At check in staff is all over you.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fred

Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, the staff is kind and nice
Stayed 5 nights in Dec 2024

8/10 Good

Vikram R

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well designed and well maintained. The staff is friendly and nice. It's quiet at night and felt safe at all times. The dining options were plenty and lots of good choices. Drinking options were good when it came to cocktails, but only one beer option and no hard liquor options in all inclusive were a let down. I had paid extra for pool access which was closed down after the second day and we couldn't use it.
Stayed 4 nights in Dec 2024

10/10 Excellent

bryan

Stayed 4 nights in Nov 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade Punta Cana is clean. The employees were nice. We did enjoy our stay, but there were something’s we did not like. I read before about the food being hit or miss. And total agree. Their speciality restaurants food was not that great. Found the buffet to have the best food. The meat tends to be over cooked which can leave it a bit dry. Next they have sales people there and they try so hard to sell you their vacation package. It feels like a time share pitch. I am on vacation. I don’t want to spend half a day listening to their pitch. So if you’re not interested make sure you tell them no, or else they will continue to bother you. Most people come the DR for the beach, I was disappointed in their beach. Covered in seaweed and trash. If you want a lounge chair be sure to go early. And to get the better beach towels get them at 7 am , else you will be given a towel that looks like a cleaning rag. If you are traveling as a family their shower is a weird set up. It’s open and really no privacy. We were able to relax, but don’t see myself coming back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Teresa

Traveled with group
Liked: Amenities
This resort was amazing one of the troubles I did run into though , is that I thought I booked the adult side of the resort and had to pay double the amount to switch !!!
Stayed 3 nights in Dec 2024

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serenade was amazing! We went for my big 40 and the staff took great care of us. Entered my room with a cute birthday banner and cake! Mateo made sure we had our dinner reservations covered for almost every night. On my actual birthday they had even more surprises for me. Our room was always looked after every day, and if we were needing anything they got to it quickly. Our favorite service member was the barista Natalie!! She was always so happy and friendly. We loved getting to know her, and our lattes were always perfect. The nightly shows or entertainment was fun and I thought quite good. If I was to say what Serenade needed to do better on I would have to say maybe some touch ups of doors, and walls that were a bit banged up. If your staying here for the food you probably will be disappointed. The buffet was good not great, but service was always on top of it. Our favorite restaurant was the Mediterranean one. All of the others were just fine. Overall we loved our stay and would love to go back someday.
Stayed 6 nights in Dec 2024

2/10 Terrible

Kasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Serenade, and unfortunately, it was one of the most unsatisfactory experiences I’ve ever had. From the moment I arrived, it was clear that basic standards were not being met. 1. Lack of Basic Necessities: Shockingly, the room was not stocked with essentials like towels or blankets. I had to repeatedly request these items, and they took long before they brought items to the room. 2. Bathroom Issues: There was a persistent leak from the toilet and the water in the shower didn't drain. Despite notifying staff, nothing was done to fix either. Additionally, the hair dryer in the bathroom barely worked. 3. No Room Service: One of the most frustrating aspects was the complete absence of room service. After a long day of travel, I was hoping for at least a minimal level of convenience, but there was none to speak of. One of the days I was sick in bed and couldn't get a meal. 4. Poor Food and Drink: The dining experience was equally disappointing. The food was subpar and the drinks were poor quality. For a hotel to serve such low-quality food is unacceptable, especially when it’s being promoted by the site. 5. Unresponsive Staff: To make matters worse, the staff seemed indifferent to guest concerns. Requests for assistance were either ignored or addressed with noticeable reluctance. Overall, my stay was uncomfortable and disappointing. This hotel fails to provide even the basics of hospitality, and I would not recommend it to anyone.
Stayed 5 nights in Dec 2024

10/10 Excellent

Noritza, Canovanas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, food options, activities, facilities and staff were great and beyond. The only thing that we disliked was the glass at the shower that is not suitable for family members staying together in same room. Otherwise, fabulous!
Stayed 6 nights in Dec 2024

2/10 Terrible

Agnes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good except the main restaurantes .
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, very accommodating and helpful. Dining was great and the food was of a very high standard, just like eating at a restaurant, lots to choose from so never disappointed with the options. For a buffet which was very convenient if you wanted to have a small/light snack for dinner was amazing - lots of choices. Serenade is SUPER CLEAN - Always noticed how the staff were constantly cleaning public areas to ensure our safety from the rain and thunderstorms. The bar staff were friendly and couldn't do more than enough to make sure you enjoyed the choice of drinks that goes right from the coffee shop to the pool bar areas. A special thank you to Juan (director of property) and the assistant Wilson who made our stay very memorable. I look forward to coming back in the near future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mourad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Nice resort. Constructive: designate an area for smokers. Designate one pool for adults only (yes, even in the Family resort, some adults still need a peaceful time without kids noise)
Stayed 6 nights in Dec 2024

8/10 Good

Rastham Karadan Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Pretty big and plenty of options to stay within the property and spend your time. A good decent beach. I would have wished the food had some more choices. The restaurants you had to book but sometimes, it's difficult to get what you need and you have to plan ahead the day you checkin, plan your restaurant booking. Its all free but need upfront booking. Another problem, the bathroom had a glass, one could see the person taking a shiwer.I travelled with family so, I had to stand out when my 12 year old girl would take a shower. Other than that, it was a great experience.
Stayed 4 nights in Dec 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 4 nights in Dec 2024

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and the property was very nice, I loved everything about my stay!!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

jalil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD ENOUGH TO RETURN THERE AGAIN.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Dec 2024

10/10 Excellent

Kanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Dec 2024

2/10 Terrible

Kettoy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Please to change the chef. Did not eat at all at this resort nothing taste good food nor drink.
Stayed 1 night in Dec 2024

10/10 Excellent

Snezana

Stayed 4 nights in Nov 2024

6/10 Okay

Yelena

Traveled with family
Liked: Staff & service, amenities
The rooms are spacious.Bathrooms are big, toilet room has a door, Shower did not have a door so water was coming out From the shower to the sink area. Faucets had good water pressure and water getting warm fast. Property has property has several several pools, Lots of lawn chairs. The buildings are connected so if it rain you can walk To the lobby without getting wet. Lobby also big and spacious. Has a huge bar and a coffee place. I wish they had a live music Or any music in the lobby. Also lack of music and activities on the beach.
Stayed 8 nights in Dec 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024