Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews, Deals & Photos 2025

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Immerse yourself in paradise where every moment counts. Bask in the beauty of your surroundings then let loose with waterslides and poolside bars.

Choose dates to view prices

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly

Breakfast included

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 43 of 43 rooms

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Highlights

Balcony

Air conditioning

Club Lounge

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

78 sq m
Ocean view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 4
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 2
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 1
2 Double Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

98 sq m
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 4
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

98 sq m
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 2
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 1
2 King Beds

Quadruple Room Luxury With Garden View

Sleeps 4
2 Full Bed(s)

Double Room Luxury With Garden View

Sleeps 2
2 Full Bed(s)

Room Luxury

Sleeps 1
1 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

Sleeps 5
1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

Sleeps 6
1 Twin Sofa Bed(s) and 2 King Bed(s)

Quadruple Room Luxury With Pool View

Sleeps 4
2 Full Bed(s)

Triple Room Luxury

Sleeps 3
2 Full Bed(s)

Triple Suite Master With Pool View

Sleeps 3
2 Full Bed(s)

Quadruple Suite Master With Pool View

Sleeps 4
2 Full Bed(s)

Quadruple Room Luxury With Garden View

Sleeps 4
2 Full Bed(s)

Double Room Luxury With Private Pool

Sleeps 2
2 Full Bed(s)

Triple Room Luxury With Garden View

Sleeps 3
2 Full Bed(s)

Quadruple Room Luxury With Private Pool

Sleeps 4
2 Full Bed(s)

Triple Room Luxury With Pool View

Sleeps 3
2 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

Sleeps 5
1 Full Sofa Bed(s) and 2 Full Bed(s)

Triple Room Luxury With Garden View

Sleeps 3
2 Full Bed(s)

Double Suite Master With Pool View

Sleeps 2
2 Full Bed(s)

Room Luxury With Garden View

Sleeps 1
2 Full Bed(s)

Similar properties

Pool

All inclusive

Spa

Pet friendly

SAR 2,485 total

includes taxes & fees

4 Feb - 5 Feb

About the neighborhood

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

Catalonia Caribe Golf Club - 17 min walk
Dolphin Explorer - 18 min walk
Cabeza de Toro Beach - 20 min walk
Downtown Punta Cana - 11 min drive
Bavaro Beach - 21 min drive

Getting around

Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

‪The Cut - ‬12 min walk
‪Lobby Bar - ‬5 min drive
‪Yuca - ‬18 min walk
‪Windows Restaurant - ‬4 min drive
‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury all-inclusive property near Cabeza de Toro Beach

Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to aromatherapy, a facial, or a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at Buffet Principal, the on-site buffet restaurant. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 poolside bars and concerts and live shows.

You'll also enjoy the following perks during your stay:

3 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
Free self parking
Air hockey, a porter/bellhop, and outdoor furniture
Massage treatment rooms, multilingual staff, and a reception hall
Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff

Room features

All 603 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean, comfortable rooms at the property.

Other amenities include:

Bathrooms with showers and free toiletries
65-inch flat-screen TVs with cable channels
Balconies, LED light bulbs, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–10:00 AM
1 restaurant
2 swim-up bars, 2 poolside bars and 1 bar
Room service available

Restaurants on site

Buffet Principal
Restaurante SteakHouse
Restaurante Italiano
Restaurante Japones
Restaurante Mediterraneo

Things to do

3 outdoor pools
Fitness classes
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness center
Foosball table
Free water park access
Full-service spa
Lifeguards on site
Playground
Shopping
Table tennis
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Free cribs/infant beds
Free water park access
Laundry facilities
Playground
Waterslide

Conveniences

Banquet hall
Elevator
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space
Meeting rooms - 3

Outdoors

Beach loungers
Beach umbrellas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool sun loungers
Pool umbrellas
Private beachfront location
Terrace

Spa

5 treatment rooms
Aromatherapy
Body treatments
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

Beach towels
Communal living room
Couples dining
Designated smoking areas
Games
Romance packages available

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cribs/infant beds

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

65-inch flat-screen TV
Cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Outdoor space

Balcony

Desk
Iron/ironing board (on request)
LED light bulbs
Phone
Safe
Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:30 PM.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, water fitness classes, yoga classes, and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 mi (10 km).

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very Good

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Albertina

Traveled with partner

30 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was just okay. Repetitive in the buffets. Nothing special even in the ala carte restaurants.

Stayed 10 nights in Jan 2025

6/10 Okay

Marsela

Traveled with partner

30 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the resort however drinks were no longer "All inclusive" like before, cheap liquer only the rest with money. Staff was super nice and helpful. The most frustrating thing was the guys that would come up to you to sell time share and the ones trying to sell you activities is very very annoying and they are rude when they spoke in their language to each other.

Stayed 6 nights in Jan 2025

2/10 Terrible

Lauren

30 January 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

10/10 Excellent

Michael Anthony, Bethlehem

Traveled with group

30 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is well maintained, staff is very friendly & helpful. Resort is right on the beach, such a beautiful layout & rooms are spacious, storage is good. Highly recommended.

Stayed 5 nights in Jan 2025

8/10 Good

ASHENAFI MENGESHA

29 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jan 2025

10/10 Excellent

Allison

Traveled with partner

29 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff, grounds, and food were all amazing. The only thing I disliked was that smoking was allowed in all open-air spaces, including the lobby and right outside our room.

Stayed 7 nights in Jan 2025

10/10 Excellent

Kelvin

29 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay

Stayed 1 night in Oct 2024

4/10 Poor

Sarah

Traveled with partner

28 January 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Lots to say about this property. First, the good points about this hotel. Room was large and clean. A few handful of staff were polite and personable. Their Asian, Italian, and steak restaurants were decent. The “preferred” private pool area was nice and less crowded. Now, there is a lot about this hotel that will make us never want to return. The hotel is associated with a company called X-pand. They are trying to get you to sign up and pay for points. The concept isn’t horrible but super pushy and rude sales reps. We told them several times that we wouldn’t be interested but they just kept trying to sell the package. We eventually got up and walked out. When you are walking around the property or sitting by the pool, you will have someone always asking if you want a massage or sign up for an activity. Lots of sales people walking around bothering you, when you are clearly just trying to relax. Some don’t take no for an answer. Most of the staff, except for a few, were rude and completely unhelpful. They seemed bothered when we talked to them. The buffet is edible but nothing to write home about. It was bland or too salty, or cold. Overall, for us, customer service can make or break a hotel. There should be more than just a handful of polite employees in our opinion.

Stayed 9 nights in Jan 2025

6/10 Okay

milan

Traveled with family

28 January 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

I stayed here for a week and had an ok experience. The rooms and resort grounds were nice, but the staff is extremely rude and unprofessional. They were unwilling to help with changing my booking, and got annoyed when you had questions. They made us walk outside the gates to our overpriced taxi’s because they didn’t want to let them in. Overall the people there as a whole were pushy and have no idea what customer service is. They do have a really nice spa though. The food was ok, but usually bland or cold, and not fully cooked. The resort is also swarming with people asking you to buy stuff and they don’t like to take no for answer. No shuttle service either so be prepared to spend a lot on transportation if you plan on leaving the resort. Would not stay here again, but I’m glad I got to experience the country for what it was.

Stayed 7 nights in Jan 2025

6/10 Okay

Avery

28 January 2025

Liked: Cleanliness

Stayed 7 nights in Dec 2024

8/10 Good

Orlando

28 January 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jan 2025

6/10 Okay

Victoria

Traveled with family and small children, Traveled with family

28 January 2025

Liked: Staff & service, amenities

Staff and food great, hotel is older and needs some upkeep

Stayed 5 nights in Jan 2025

8/10 Good

Brenda

28 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jan 2025

6/10 Okay

Starcia Maria

Traveled with family and small children

27 January 2025

Liked: Cleanliness, amenities

Disliked: Staff & service

Our stay was nice but did not feel very welcomed. Missing a vibe especially evenings. Food could be warmer options were Ok. A la cart restaurants were not anything special. Enjoyed the sunshine pools and safety of a smaller resort.

Stayed 7 nights in Jan 2025

10/10 Excellent

Phillip

Traveled with partner

27 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We spent seven days in mid-January 2025 staying in the VIP rooms of building 4. We had a jacuzzi tub on our deck which was easy to fill and was always cleaned the next day by the maid service. Our room was very large and it lacked nothing. We had a quick jaunt up to the Sunset bar and pool on the top of our building which we did often. We really appreciated the beach and how many staff worked all day to keep the sargasso weeds raked up and off the property. A quick stroll to the north shows what happens when nothing is done. This made the Serenade beach totally enjoyable as was swimming in the ocean. There were no maintenance issues. Food was fun in the buffet. The Japanese and Italian restaurants were fun. The steakhouse could use a better menu and more attentive staff. By far the best restaurant was the Gourmet and it is no wonder it is hard to get reservations there. The only thing we used a credit card for was selecting wine off the wine list at dinner. The house red was just okay... We never left the property and had no desire to go on ATV tours etc. We just wanted to be spoiled and that is exactly what happened.

Stayed 7 nights in Jan 2025

6/10 Okay

Nick

Traveled with partner

27 January 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

This is a 5 star resorts, but operates like a 3 star (that might be generous). The staff are not accommodating and seem miserable all day. The food is below average. You’re hounded to do excursions all day. It’s not worth it in my opinion. It has so much potential, but lack of care from the employees makes it hard to fully enjoy the experience. I highly recommend looking for a different resort

Stayed 4 nights in Jan 2025

10/10 Excellent

Calisha

27 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the minute I got there - I felt like I entered into another world- there were events every day to keep the guests entertained- this was my first experience in an unfamiliar location and language barrier- this was the best experience ever-

Stayed 4 nights in Jan 2025

2/10 Terrible

Corynne

27 January 2025

Disliked: Staff & service

Stayed 6 nights in Jan 2025

6/10 Okay

Kayla

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

27 January 2025

Liked: Cleanliness, property conditions & facilities

The Serenade Punta Cana is undeniably a stunning and well-maintained property. The grounds are immaculate, with beautiful pools. The rooms are clean and modern, and the resort offers plenty of activities and areas to relax. We took advantage of the kayaking and paddle boarding more than once. However, the dining experience fell short of expectations. While there are several dining options, the food quality was underwhelming, with many dishes lacking flavor and variety. It’s an area that could use significant improvement to match the beauty of the resort itself. As for the staff, most were friendly and accommodating, but there were notable instances where interactions felt unwelcoming. It’s possible this is more reflective of cultural differences rather than a lack of effort. Overall, while the resort has its strengths, there are areas that need attention to create a more cohesive and enjoyable guest experience.

Stayed 7 nights in Jan 2025

10/10 Excellent

Christina

Traveled with partner

27 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything about the resort

Stayed 4 nights in Jan 2025

10/10 Excellent

Bojana

Traveled with family and small children, Traveled with family

27 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We upgraded to swim out and had a wonderful time. Enjoyed the pool, beach, lots of dining options. Food was fabulous! Stuff, for the most part, were pleasant and welcoming.

Stayed 5 nights in Jan 2025

2/10 Terrible

Nicole

Traveled with group, Traveled with partner, Traveled with family

26 January 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

For starters the food sucked and a lot of the staff was very rude. Everyone is constantly just trying to upsell you and ask for tips and you can’t have one moment of peace. The room was only cleaned once or twice the whole week and it was not very clean. These are things that I can get past. However I would not recommend this resort because half of our group (2/4 rooms we had booked) had money or other items stolen, EVEN FROM THE SAFE. We alerted management and then were interrogated like we were the criminals. They acted like it was no big deals that hundreds of dollars were missing and we were told that we were not allowed to contact the police- RED FLAG!! the next day we went to the pool and everyone was locked out of their rooms with their passports and belongings inside and they wouldn’t let anyone back in their rooms until they signed a document saying we wouldn’t call the police or post it anywhere online. It went so far as to one of their employees threatening one of group members before he would sign. Do not book this place it is a scam and it is not safe. They also contacted Expedia and said we made false claims to try and get a free upgrade so that we couldn’t file for any type of refund- we didn’t want upgraded we wanted to get tf out of that country.

Stayed 6 nights in Jan 2025

8/10 Good

Angelika

26 January 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Jan 2025

10/10 Excellent

Amayrani

Traveled with group

26 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service! Loved the staff!

Stayed 4 nights in Jan 2025

6/10 Okay

Daniel, Cheektowaga

Traveled with group

26 January 2025

Disliked: Staff & service

Pros: Lets start with check in/check out, it was great, the beach and pool was perfect. Buffet was good and housekeeping was on spot Cons: The hosts in restaurants the worst I've experienced, servers were ok, drinks except in the rooftop pool area (excellent) were a disaster and the pool bartenders were even worst. Room was ok. This was all being preferred. We had a party of 10 and we all agreed not to go back.

Stayed 7 nights in Jan 2025

Serenade Punta Cana Beach & Spa Resort - All Inclusive

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Luxury Room, Garden View

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Superior Room, Jetted Tub, Sea View

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Luxury Suite

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Superior Room, Jetted Tub, Sea View

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Luxury Suite

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Superior Room, Jetted Tub, Sea View

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Superior Room, Jetted Tub, Sea View