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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Aerial view
Front of property
Minibar, in-room safe, desk, blackout drapes
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
    Pet friendly
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • Housekeeping
    Housekeeping
The price is SAR 832
SAR 959 total
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, desk, blackout drapes

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

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The price is SAR 1,115
SAR 1,316 total
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About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury all-inclusive property near Cabeza de Toro Beach
Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to hydrotherapy, a body treatment, or a massage at the onsite spa. Be sure to enjoy a meal at Buffet Principal, the on-site buffet restaurant. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 poolside bars and concerts and live shows.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Air hockey, a billiards/pool table, and wedding services
  • Evening entertainment, tour/ticket assistance, and outdoor furniture
  • Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff
Room features
All 603 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean, comfortable rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 65-inch flat-screen TVs with cable channels
  • Balconies, LED light bulbs, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Room service available

Restaurants on site

  • Buffet Principal
  • Restaurante SteakHouse
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Playground
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Designated smoking areas
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:30 PM.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, water fitness classes, yoga classes, and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 mi (10 km).

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2484 out of 5217 reviews" "
Rating 8 - Good. 1259 out of 5217 reviews" "
Rating 6 - Okay. 766 out of 5217 reviews" "
Rating 4 - Poor. 356 out of 5217 reviews" "
Rating 2 - Terrible. 352 out of 5217 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

syed

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We traveled as group of 9 people and stayed 4 nights. We tried to book steak house and italian resturant but they were fully booked for our entire stay. We asked the front desk but they couldn't do anything which was disappointing. Bathroom had mold in shower and sink faucet and it was clean properly. Very limited items in buffet as compare to other resort. (They don't have hash brown) in breakfast. They don't have enough activites after dark. It just karoke , salsa dance and magic show for 30 mins. I wouldn't recommand this resort. They need alot of improvement
Stayed 4 nights in Nov 2024

10/10 Excellent

Hugo

Stayed 7 nights in Oct 2024

8/10 Good

Ali El Sheikh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Nov 2024

4/10 Poor

Dynéshia

Traveled with partner
Disliked: Staff & service
When we arrived we were assigned a guide to show us the resort. His name was Jackson. The first day he was really nice showed us the resort,helped us reserve our dinner plans and offered to take us to the adults only side for breakfast the next morning. We agreed. The next morning we happened to wake up late and couldnt make it. When we seen him again around the resort,I apologized and told him we woke up late. We noticed he was upset. He kept trying to get us to go to the adults only resort just for breakfast and to see what it offered but I really wasn't interested after he got pushy. He literally asked every time he seen us. I eventually told him to please stop asking and then he showed his true colors. He got loud and said FORGET IT THEN and walked away. After that he never spoke to me and my boyfriend again. We were very polite when we told him we were not interested in seeing the other resort so for him to get so upset made me feel there was another motive and maybe they were trying to sell us something once we got over there. Also the chefs in the buffet are not polite. They do not smile, if tou say hello they just look at you. Even if everyone speaks a different language, a smile goes a long way and they just look so mean and miserable. Imagine being on vacation and being happy just to encounter their staff who looks like they hate their job. Also the fact that you can not take food to room will be the reason I never return.
Stayed 5 nights in Nov 2024

10/10 Excellent

Julie, Portsmouth

Liked: Cleanliness, amenities, property conditions & facilities
I loved the All-Inclusive!
Stayed 5 nights in Nov 2024

10/10 Excellent

Jenna S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Nov 2024

8/10 Good

Oyinkansola Febisola

Liked: Staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

Javier

Stayed 2 nights in Sep 2024

10/10 Excellent

Krystal

Stayed 3 nights in Oct 2024

10/10 Excellent

Monta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really affordable and worth every penny by far one of the best hotels i’ve stayed in!!!
Stayed 1 night in Nov 2024

8/10 Good

Barry, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Clean, most staff are very polite and helpful. Some staff at front lobby for check in and out seemed less than helpful. Food was decent. All restaurants you have to book at for food were tough to get into, even though most tables were free and unoccupied. Great experience and pools were awesome. Beach was amazing. Room was cleaned well everyday and staff on that side amazing. Beds comfy and rooms that overlooked the pool areas were great to chill on at night time overlooking the pools and ocean. Will go back for sure.
Stayed 8 nights in Nov 2024

8/10 Good

Abigail Shani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was very unique
Stayed 5 nights in Nov 2024

10/10 Excellent

Rosely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 3 nights in Nov 2024

8/10 Good

Chanelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Nov 2024

4/10 Poor

Cynthia, Henrico

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The property is beautiful but there was a lot of work going on. We had a room with a pool that we could not use. Most of the wait staff was very unfriendly, no matter how much of a tip you left. Now not all of them but most of them. The best restaurant there was the Teriyaki Grill the food was cooked in front of you so you knew it was going to be hot and the chef was nice and very entertaining. The food at the buffet never changed it was the same thing every day and it was always cold. The pizza maker is the best person there and the busiest. He did a great job. The road to the resort were horrible nothing but wholes the poor drivers could barely go over 5 mph so their car would not drag or hit so hard your head hit the roof of the car. The trash on the road was a shame. There was so much trash and no one from the resorts would pick it up. I would never go back. Now that’s just my opinion.
Stayed 7 nights in Nov 2024

2/10 Terrible

Madeline

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this ZERO stars I would. I have no words for this place. All I can say is it’s a waste of money a waste of time. For starters the first night we got there our room didn’t have ac it broke when we asked for someone to come fix it I had to bribe a worker to come. When I was told the ac I’d broke and there’s nothing they can do I had to beg for a new room. Someone from our groups room got flooded from their AC unit the first day and refused to change their room as well until they threatened to sue. You have to bribe the worker for anything. They refused to speak English and act they don’t understand so if you don’t know Spanish the staff won’t be nice to you simple like that. I’m American I am grateful to have learned Spanish as I am married to a Hispanic so after they saw I spoke Spanish they would respond to me like a human being. The food was cross contamination all 20 of us got sick to our stomach or had diarrhea or broke out in rashes all over our bodies from the uncleanliness. We had a pool room and the ceiling fell and no one cleaned it up. We were given bloody sheets and I called and called the office no one picked up. I spoke to someone but they never put it in writing so I couldn’t get compensated for that. 5 people from our group left the second day because of the terrible conditions. I feel robbed of my money my time my vacation. Terrible terrible terrible terrible. Never again.

8/10 Good

OMAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We really liked evrything about the resort. The only issue we had was the food they didn’t have any halal options so we were limited to eating vegan options and seafood. And even with some vegan or seafood option they added wine and alcohol so we also couldn’t have that either. So the food we ate was basic noting for us.
Stayed 5 nights in Nov 2024

10/10 Excellent

Aleksandra

Liked: Cleanliness
Stayed 5 nights in Nov 2024

8/10 Good

Tabatha, Carrollton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great experience
Stayed 6 nights in Nov 2024

4/10 Poor

Elier

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Property was clean
Stayed 7 nights in Nov 2024

6/10 Okay

jose

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok food options limited slow service.
Stayed 4 nights in Nov 2024

10/10 Excellent

Khaayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly overall I loved my stay here. The food was good and resort food is usually a miss for me. But Serenades Buffet was good. Only thing was that we had to request rags, which wasn’t too big of a deal. Honestly the trip was like a 8/10 solid. Room was very clean pool was extremely nice.
Stayed 5 nights in Nov 2024

6/10 Okay

Maylen

Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service
View
Stayed 7 nights in Nov 2024

8/10 Good

Oliger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing with all the needs and amenities. The only part I didn’t like is that they give you a tour around and invite you the next day for a VIP breakfast and force you to sign one of their deal packages. Overall the property and stuff is very professional we had a blast.
Stayed 5 nights in Nov 2024

2/10 Terrible

Makayla

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at this resort was extremely disappointing. Upon arrival, there was no assistance with luggage—just a vague instruction to place it in an unmarked corner, without tagging or reassurance. When I expressed concern, the front desk dismissed it with, “Oh, we have cameras.” We checked in at 1:30 PM but waited in a sweltering, un-air-conditioned lobby until past 4 PM to get our room—far later than the advertised 3 PM. One friend in our group had to wait until after 5 PM, only getting a room after slipping the staff $20. The VIP room we paid extra for offered little beyond pre-booked dinner reservations, which didn’t benefit everyone in our group. The room appeared decent but was filthy—dirty jacuzzi, unswept floors, and unwashed surfaces. Worse, it began flooding that evening, forcing us to mop with our towels. The food was inedible. Staff handled it without gloves, and sanitation was questionable. My vegetarian husband was nearly served rice contaminated by a spatula used for raw chicken at the hibachi restaurant. Communication was also a challenge, as most staff spoke minimal English and couldn’t address our concerns. The only positive was Rosanna Cabrera, a concierge who listened, contacted management, and secured a full refund. Thanks to her, we left early and found a far superior resort. Avoid this place at all costs—it’s plagued by poor service, sanitation issues, and mismanagement! The rest of my friends who stayed all got severe food poisoning
Stayed 7 nights in Nov 2024