Find Hotel with a Concierge in Surabaya

"The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around. "

"Exceptional hotel with ver friendly staff and amazing food."

"Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure."

"Hotel was beautiful, food was great and the staff were absolutely wonderful! "

"Good. Average "

"Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small...

"It has been a pleasant stay from the arrival until the end when checking out. Friendly staffs and clean rooms. The front receptionists even remember my name and greeted me everytime i pass by the lobby. Will definitely come back. "

"This hotel is quite fine for a short stay. The rooms are extremely small, This is the only drawback to this property."