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Mercure Surabaya Grand Miram

4.0 star property
Hotel with 3 restaurants, near Tunjungan Plaza

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Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool, sun loungers
Lobby lounge
Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk
Lobby lounge
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Hot Tub
  • Pool
  • Gym
The current price is SAR 101
SAR 123 total
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 11 of 11 rooms

Privilege, Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Twin Beds, City View

Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Twin Beds, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Twin Beds, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Studio Suite Room, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LED TV
  • Sleeps 4
  • 2 Twin Beds

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  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
6.8 out of 10, 3 reviews
The price is SAR 156
SAR 190 total
includes taxes & fees
12 Mar - 13 Mar
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About the neighborhood

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

What's nearby

  • Surabaya Zoo - 18 min walk - 1.6 km
  • Surabaya Town Square - 3 min drive - 2.4 km
  • Tunjungan Plaza - 3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.2 km
  • Grand City Surabaya - 4 min drive - 3.6 km

Getting around

  • Margorejo Station - 4 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya (SUB-Juanda) - 34 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Völks Coffee - ‬5 min walk
  • ‪Rome 21 Ny. Dien - ‬5 min walk
  • ‪Cafe Endok Ceplok - ‬8 min walk
  • ‪Hoka Hoka Bento - ‬3 min walk

About this property

Mercure Surabaya Grand Miram

Upscale hotel near Tunjungan Plaza
You can look forward to a poolside bar, a grocery/convenience store, and a free daily manager's reception at Mercure Surabaya Grand Miram. Treat yourself to a massage, aromatherapy, or reflexology at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), bike rentals, and RV/bus/truck parking
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and express check-out
Room features
All 257 rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like premium bedding and air conditioning.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with cable channels
  • Refrigerators, free infant beds, and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 30000 per day)
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 135000 for adults and IDR 67500 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Trimurti Restaurant
  • Lan Hua Chinese Restoran
  • Coffee Cafe
  • Ebisu

Things to do

  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Fireplace
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 135000 for adults and IDR 67500 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mercure Surabaya Grand Miram pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Surabaya Grand Miram?

Self parking is free at this property.

What time is check-in at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Surabaya Grand Miram?

Check-out is at noon.

Does Mercure Surabaya Grand Miram provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 220000 per vehicle applies.

Where is Mercure Surabaya Grand Miram located?

Located in the heart of Surabaya, this spa hotel is within a 15-minute walk of Korea Park, Taman Bungkul, and House of Sampoerna. Surabaya Zoo and Lapangan Thor Stadium are also within 1 mi (2 km). Ngagel Station is 23 minutes by foot.

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Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 81 reviews
Rating 8 - Good. 43 out of 81 reviews
Rating 6 - Okay. 14 out of 81 reviews
Rating 4 - Poor. 5 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA OCTOBER 2024
Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024

8/10 Good

marijke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was oké
Stayed 2 nights in Mar 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023

6/10 Okay

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024

8/10 Good

Antonius

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024

6/10 Okay

Michael

Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tidak disediakan sikat gigi spt hotel lain
Stayed 1 night in Mar 2024

10/10 Excellent

Yukio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

CHUN-WEI

Liked: Cleanliness, property conditions & facilities, room comfort
平價優質的飯店
地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
Stayed 3 nights in Jul 2023

8/10 Good

I

Stayed 1 night in Jul 2022

8/10 Good

elly

Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021

4/10 Poor

shingo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
あまり対応よくない
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019

4/10 Poor

HIROSUKE

Stayed 1 night in Jan 2019

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
Stayed 2 nights in Sep 2018

4/10 Poor

weija, 印尼

Disliked: Cleanliness, staff & service, room comfort
泗水美居
床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018