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Fairfield by Marriott Surabaya

4.0 star property
Hotel in Surabaya with a health club and a 24-hour business center

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Photo gallery for Fairfield by Marriott Surabaya

Outdoor pool
View from property
Suite, 2 Bedrooms | In-room safe, desk, soundproofing, iron/ironing board
Front of property - evening/night
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Spa
  • Pool
  • Gym
  • Room service
  • Parking included
The current price is SAR 130
SAR 158 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom, Smoking, City View

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite, 1 Bedroom, Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Private bathroom
Hair dryer
  • 80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Hair dryer
Private bathroom
Free bottled water
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Private bathroom
Hair dryer
  • 120 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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9.0 out of 10, Wonderful, (173)
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SAR 219 total
includes taxes & fees
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About the neighborhood

Map
Jalan Mayjend Sungkono No. 178, Surabaya, 60225

What's nearby

  • Ciputra World Mall - 12 min walk - 1.1 km
  • Surabaya Zoo - 2 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall - 7 min drive - 6.6 km
  • Pakuwon Mall - 7 min drive - 5.9 km
  • Tunjungan Plaza - 7 min drive - 6.5 km

Getting around

  • Margorejo Station - 5 min drive
  • Tandes Station - 17 min drive
  • Surabaya (SUB-Juanda) - 32 min drive

Restaurants

  • ‪Depot Mie Gang Djangkrik - ‬3 min walk
  • ‪First Love Patisserie - ‬4 min walk
  • ‪A Kiat Hok Kien Mie - ‬1 min walk
  • ‪Kava Restaurant - ‬1 min walk
  • ‪MAGAL Korean BBQ - ‬1 min walk

About this property

Fairfield by Marriott Surabaya

Upscale hotel near Pakuwon Mall
Take advantage of a terrace, a coffee shop/cafe, and a garden at Fairfield by Marriott Surabaya. Treat yourself to spa services, such as a massage or aromatherapy. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a health club, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a ballroom, and a water dispenser
  • A banquet hall, massage treatment rooms, and 8 meeting rooms
Room features
All 270 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Lowered electrical outlets, height-adjustable showerheads, and transfer showers
  • 40-inch LED TVs with cable channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50000 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: IDR 130000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms - 8

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment room(s)
  • Massage - sports
  • Massage/treatment rooms
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • 40-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 130000 per person
  • Valet parking fee: IDR 50000 per night
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Fairfield Marriott Surabaya Hotel
Fairfield Marriott Surabaya
Fairfield by Marriott Surabaya Hotel
Fairfield by Marriott Surabaya Surabaya
Fairfield by Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does Fairfield by Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Fairfield by Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairfield by Marriott Surabaya?

Self parking is free at this property.

What time is check-in at Fairfield by Marriott Surabaya?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Fairfield by Marriott Surabaya?

Check-out is at noon.

Where is Fairfield by Marriott Surabaya located?

Situated in Surabaya, this hotel is within a 15-minute walk of Al-Akbar Mosque and Ciputra World Mall. Lapangan Thor Stadium and Surabaya Town Square are also within 2 mi (3 km).

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Fairfield by Marriott Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 165 reviews
Rating 8 - Good. 64 out of 165 reviews
Rating 6 - Okay. 14 out of 165 reviews
Rating 4 - Poor. 5 out of 165 reviews
Rating 2 - Terrible. 3 out of 165 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome

Clean room, nice pool and delicious restaurant
Stayed 1 night in Jan 2025

8/10 Good

Ancilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.
Stayed 2 nights in Feb 2025

10/10 Excellent

MOHD ISKANDAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel nice and clean. Near shopping mall. Fantastic hotel to stay with family.
Stayed 3 nights in Sep 2024

8/10 Good

Kadiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining around the hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Keng Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best service hotel
Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.
Stayed 1 night in Oct 2024

8/10 Good

Shahul Hameed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just better than average although could have been much better for their trademark.
Stayed 1 night in Dec 2024

10/10 Excellent

Chin Joo

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. Location convenient.
Stayed 3 nights in Aug 2024

10/10 Excellent

Oded

Liked: Property conditions & facilities
I liked everything that i faced in the hotel. It was a pleasant experience .
Stayed 1 night in Jul 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly staff
Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.
Stayed 1 night in May 2023

6/10 Okay

AN YU

Liked: Staff & service
Pillows and floormats were stained
Stayed 2 nights in Oct 2024

10/10 Excellent

Kenny Wai Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surabaya best value hotel
Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Stayed 3 nights in Jul 2022

8/10 Good

jeremy albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good,
Stayed 5 nights in Nov 2023

10/10 Excellent

Fransiscus

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and I am satisfied
Stayed 2 nights in Aug 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Stayed 5 nights in Aug 2023

2/10 Terrible

long ting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many moths were in the room. Flies were found at 2F lobby as well.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Not my cup of tea
The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
Stayed 2 nights in Jul 2022

2/10 Terrible

long ting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.
Stayed 3 nights in Aug 2023

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but eat out
Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
Stayed 2 nights in Jun 2022

10/10 Excellent

KAN SHING

Stayed 1 night in Dec 2024

6/10 Okay

CHIKA

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Shahul Hameed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

M priyo

Stayed 4 nights in Nov 2024

6/10 Okay

Bowo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pertunjukkan Wayang di belakang hotel sampai dengan jam 1 malam
Stayed 1 night in Oct 2024

10/10 Excellent

M priyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Hendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024